Eva D.

I do not like the fact that they are now using Royal Mail to deliver orders.
I have shopped with ASOS for over 7 years a few hiccups along the way, but customer services have always sorted out any problems that arose quickly and my goods were always delivered by My Hermes, now Royal Mail has been awarded to deliver for them. When I placed my recent order I was unaware of this fact! My ASOS parcel was due for delivery today... oh it came but I was unable to answer the doorbell in 16 seconds... so off it went again. I am not prepared to travel on a 16 mile round trip to my local sorting office and Royal Mail advise me that they are unable to redeliver the next day so I have to wait 3 days for goods that I have paid for. And I am not prepared to do this waiting around business. So the goods can go back to ASOS and I will not place anymore orders through them until they go back to using a local courier.

I could not get down stairs ( without running) in 16 seconds!... so was unable to receive my parcel. Royal Mail presumes that you are out so must be filling in " sorry we missed you card " before even ringing your door bell! Tried to get it redelivered for the next day but oh no its the year 2016 and that is just too difficult for this company! Was advised to travel on a 16 mile round trip to collect my parcel from my local delivery sorting office! Why the hell would I do that? When they are paid to deliver, that's their job not mine! This is not the first time this problem has occurred, so I try to avoid companies that use Royal mail for deliveries. A friend of mine in another village actually got a "sorry we missed you card" without the postman even knocking on her door! And if you want to waste more of your valuable time... just call your local sorting office and complain... they read off their auto script perfectly and also include their mandatory " sorry"!

In March 2015 I purchased an American Vintage Dwitt bag from The Hut Group. I received my order but was sent out the wrong bag (American Garrat bag) and this bag had very obviously been used, tags were torn off and placed inside the bag. It took me 7 weeks to eventually receive a refund.
On the 17/11/2015 I notice Coggles have the American Dwitt bag so I place an order for next day delivery. Order arrives but low and behold I receive the American Garrat bag that The Hut Group sent me exactly the same bag that took me 7 weeks to get a refund for! Called customer service and have been given the same runaround treatment as I received in March 2015 with the Hut Group. I new realise that Coggles is part of the Hut Group as is Look Fantastic, My Bag.com and a few others pretending to be an upmarket department store. None of the mentioned companies include an invoice/returns form with your order, you have to call/email if there is a problem and god help you if you do not own a printer as you have to wait and wait and wait until they post the invoice/returns slip. Then if like myself you live in a remote village you drive on a 14 mile return trip to take the parcel to a collect plus store. So its ground hog day for me, same wrong order, same USED bag... I will never be ordering off Coggles or The Hut Group again!