I ordered 4 dresses off of rotita.com.

They came fairly on time and two items were not perfect but they were okay. One dress looks nothing like the style in the photo and the other I got in a large but it wouldn't even fit my god daughter who is 10.

I sent a ticket in to request the return address for an exchange and all I get is someone messaging me back and forth suggesting I give the item to a friend or to keep it and they'll give me a mere 15% compensation. Or that I return the items and get 60% back or what I paid.

I have been going back and forth for days with this disrespectful rep suggesting what I should do with my own money and items that I paid for. How dare they. I've offered to pay the shipping upfront and they still try yo get me to change my mind. All they do is try persuade you into saving themselves money and stall until it's too late to do anything.

If I do not get an exchange after my last response was sent it I promise to take legal action upon the store. I've even sent a screenshot of their own return policy to the rep which is a little sad and says a lot about their staff. A company that cannot adhere to their own policy and tries to con customers out of their own money is what everyone says it is: A SCAM.

I've been telling all my friends here in Toronto, my friend's back home in Jamaica AND my friends and family back in China (who live there and agree that this store is garbage) I'm making sure that I spread the word so no one has to go through this mess.

Never again will I shop off rotita.com

Ordered a swimsuit (might I add it's not anywhere near as nice looking as the picture!) took ages to arrive, I submitted a 'ticket' on their site asking when it would be dispatched as my order info was stating Unshipped... Was told it had been and tracking confirmation had been emailed (it hadn't!), then in the next message it hadn't been shipped! Make your mind up! Swimwear finally arrived this week, ordered the size using their sizing chart, it's massive and see through! I'm not a big person but I would hate to scare fellow holiday makers! I've been offered a pathetic $3 credit to my rotita account... As if that's acceptable! Shocking! DO NOT BUY FROM THIS COMPANY!

It wasn't until after I ordered my item from Rotita.com that I began researching and seeing the awful reviews for their website and clothing. I was very nervous and even cancelled my card after reading the horror stories from people because I was sure I had been scammed as well during my transaction with them. But honestly, I have nothing but good things to say about Rotita. The dress I ordered came within 1-2 weeks which was surprising considering it was shipped from China, and although it's not the best quality... I am still happy with my purchase. I never thought the quality would be top-notch when I only paid $19.99 for it with the discount I used. I feel as though this site is getting slammed because people are paying $10 for a top and thinking it will be Michael Kors quality. Ever heard of champagne-taste on a beer budget? Get over yourselves, people. It's not a scam, it's China.

So like all of these reviews on here this website sucks. They are very quick to snatch your cash from your account but not so quick to send you what you pay for! Surely there should be a law against companies like this and you would think with the amount of bad reviews online that would be enough for an investigation. Unfortunately i have learned my lesson and that is to search for reviews before i purchase anything from a colourful & exciting website again. Never again, im still waiting on my order. Think of the money this company must be making and interest on that cash from hard working people. They probably pay their workers peanuts since quality of the goods that have been received by some of reviewers is shocking!

There must be a way in which we can make a stance and get this company looked into and protect future consumers from losing their money. Its not that cheap either considering you can go into lots of shops now and get good quality clothes for very low price. Notice their response to most reviews are generic and say the same speech to everyone. We are sorry, we did send your item, you ordered pre sale so thats why your waiting, really bad!

Their must be some kind of trading standard for online shopping sites who rip of very hard working people? I wait in hope that i am completely wrong and my order arrives at some point soon and in good condition but i know I'm kidding myself.

Rotita you suck and you should be ashamed of yourself! At least i know if i provide awful service and even worse products i would at least have the courage to face my customers and not hide behind an online service and chat any old bull to get yourself off the hook.

Very annoyed consumer who is still waiting on an order which you have had my hard earned money in your account for weeks now! I have nothing but an email and im cash down!

This company is a total rip off! They took my money and did NOT deliver the merchandise! They did nothing to resolve any complaints I reported. They have no phone number to communicate, if there is an issue, you have to file a "ticket" and all you get is an auto reply. I requested a full refund, and their auto reply told me they would issue a refund within 3 days of receiving the returned merchandise. How can I return merchandise I never received?
Worst experience ever!

I ordered swimsuits and they took my money, the items weren't shipping and wasn't getting any response do I cancelled the order and called my credit card company and filled a dispute. 2-3 days later I get notified my order shipped. I made it very clear I no longer wanted the items. I don't believe I should pay any shipping fees to send the items back. Why did it take a dispute to get the items to ship? Very bad company! The items aren't any where near the correct size and quality is poor. Couldn't wear the items even if I wanted to keep them.

I am looking forward to wearing it once the summer comes. Also the shipping was super quick for this one. It came within 3 days of ordering. Although i am still waiting on 6 other items i ordered at the same time...