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jumokes

Jumoke S.

Contributor Level

Total Points
162

2 Reviews by Jumoke

221 Views
7/10/21

I have used PayPal for years, but now that I needed them to support with a refund they have not been supportive what's so ever. I trusted that 5hey would honour their commitments but they just won't budge from procedure regardless of reasons. Their customer service is dreadful with mixed messages being relayed

Tip for consumers:
Read all the small print these people are sticklers for policy and procedure

Products used:
Pet products

Service
Value
Shipping
Returns
Quality
5/1/16

Totally awful experience, finally received items after one month since order, the items are awful and I want a refund, however this is even more difficult to achieve as their site offers little if any info about the process, please be warned DO not purchase from this site, items are cheaply made an ill fitting, I am yet to receive a refund

lindaw70
Rotita R. – Rotita Rep

Hi Jumoke,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Jumoke Has Earned 2 Votes

Jumoke S.'s review of Rotita earned 2 Very Helpful votes

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