From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
View all
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
The colors are a lot brighter in person. Think more along the lines of primary colors. It's still nice. The fit is good. It's way too long for me but easily fixed with a belt. For the price this is worth it.
I never ever write reviews because I work in this industry and know how much "bs" people exaggerate over the internet. So if I was you reading this, I would take it as a warning to never ever use this site. It a scam, my 65 year old mother who never orders off line took a chance and ordered a cute bathing suit from here and waiting the 3-5 days in excitment she was extremely disappointed to see her money had been withdrawn and 3 weeks later we STILL don't see a swim suit. I will be contacting the credit card company in the AM to cancell and report this company for FRAUD. But this is just a warning to all who plan to order anything from this disorganized, distasteful, and dishonest want to be company. And this will be posted on ALL social media sites and review boards to avoid you people taking advantage of anymore VICTIMS.
I ordered the black & white swimsuit & a red swimsuit. First off, it took forever to receive them! I had to email SEVERAL times. Secondly, it looks like a child made these suits! I would've been better off trying to make my own! Extremely disappointed
Hi Amy,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Don't order. Payment came out immediately, after 3 weeks of not receiving item tracked and it had not been filled. I filled out a "ticket" to cancel for a refund. 2 days later says it shipped. I don't want it and the refund policy is terrible. I am filing a complaint with the Better Business Bureau and Credit card. S
Hi Karen,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
So I ordered a bathing suit, 3 weeks ago. It was suppose to ship in 1-3 days. So where is it? Should have been here by now. With all the bad reviews, I'm starting to feel like a victim too. I hope rotita takes care of this.
Hi Jessica,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by post office, track number is LS792551479CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards
I placed a order on this site n even paid. Extra for faster delivery no feedback yet after submitting tickets I want my money back
Hi Ashley,
First of all, sorry for any inconvenience that it may bring. We have cancelled the order as you required.
A refund is applying, and you will receive it in 2 working days.
Me and a few girlfriends we're excited to try out the website... DONT WASTE YIUR TIME OR MONEY :( Close poorly made, sizing is a guessing game!
Hi Nadia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
I want to return my skirt that looks nothing like the picture and et a full refund. I tried to put in a ticket and of course it says incorrect order number. I would not recommend this site to anyone. They use pictures from other sites and the clothing looks nothing like the picture! SCAM SCAM SCAM!
Hi EM
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered 3 items from this website on April 9th... I haven't received my shipment yet and PayPal has already billed me for the purchase. The company does not contact the buyers to let them know there is a delay in shipping or otherwise. I asked Rotita to cancel the shipment on 4/23 but they responded on 4/25 stating my order had been shipped and they asked me to close my dispute with PayPal. I will not close my dispute until the items are received and based on the reviews I've read today, I'm almost sure that I will be returning my purchase for a full refund. Never again... and neither should you!
Hi Mattie,
Thanks for your feedback. I have found your ticket and we will resolve this issue as soon as possible.
Could someone please look into this order for me. Money has been taken via PayPal but no other information sent to me.
Hi Tina,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by post office, track number is RH302560845CN, link, http://new.17track.net/en/track?nums=RH302560845CN. And you will get the package in 1-2 weeks.
You are the merchandise they tell you that it has been delivered and it has not I have a camera on my front porch the package was never delivered.
Hi Jazmon,
I promise your order was sent out already, by USPS, track number is LS767456105CN, link, www.usps.com. And you will get the package in 1-2 weeks.
If you don't get it, please contact USPS. Or we could also send a refund if still no result.
So after going through hell and no refund I disputed the charges with my bank and got my money back I will never order from them again!
Hi Khristian,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
I ordered over 4 weeks and still have received nothing
Hi Sharon,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
This site is a joke! Ordered a swimsuit for my girlfriend that she picked out for her birthday and theirs no sign of it being delivered on time. Website said 1-4 working days, it's now been 7 days. The tracking number they gave me didn't work, now they have given me a new date of 'two weeks'.
When I try to track the item the website says
1.The carrier's tracking access is temporarily disconnected, under this situation, the carrier's official website has been suspended.
They give me no information as to where the parcel is or when it will arrive.
Hi
Your order was sent out already, by post office, track number is RH301794129CN, link, http://new.17track.net/en/track?nums=RH301794129CN. And you will get the package in 1-2 weeks.
I bought a swimsuit and it was so small I couldn't even get it on. The bottoms were even crooked. They have given me the run around on returning the product and this is an ongoing issue!
Hi Lisa,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
They loss my order and want to give me %40 refund I want %100 refund at first they said I gave them the wrong shipping address and later doing all the e-mailing they said they loss my order I don't care if they loss it and shipped it wrong I want all of my money I will never order from this place again we need to buy USA products if it look to good to be true well you know it's not oh yeah I e-mailing since March 8th until April 26th
Hi Frankie,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
But it's returned due to incorrect address, so it's returned to us.
We could resend the order or send a refund, whichever you like.
I' m very pleased with it's superior quality. It looks good even after they have been washed many times. The color suits my complextion and I feel so good.
My first order was SLOW to arrived. The bathing suit I received was a 3XL. I normally wear an 18/20 but the suit was WAY TOO TIGHT. I did not respond in time to return it, but now my access has been denied. I guess they do not care for repeat business.
Hi Jessica,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
DO NOT ever do business with these people. After not sending out my things for over a month, I asked them not to send anything and to refund my money. They kept telling me they were putting on a store credit and refused to put the money onto my PayPal. They are a horrible business and completely unethical. DO NOT SEND THEM ANY MONEY!
Hi Kelly,
Thank you for your valuable feedback.
I have found your ticket, shall we continue to communicate on the ticket?
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Felicia,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?