Y'all please keep our money in the United States Anthony Krebs ordered me a few jumpsuits from them which were tooo small a med should be US size xsmall, anyway on here he has given them all his information they claim they will refund him yet it has been 3 months after we sent it back and still arguing with them on here about trying to get our mom back now we are out of cost of outfits and shipping fee so we got nothing out of the 60$ we gave them

This website has to have the absolute worst customer service I've ever experienced. After ordering the black palazzo pants from their website and waiting a couple of weeks for shipping (that part was expected) the pants I received were awful. They honestly look/feel as they were made out of the same material as a snuggie. They have no shape and are very stiff. I wrote to customer service requesting a return address to send them back to per their return policy. I waited three days for a response from someone asking why I wanted to return them. I immediately responded saying the quality and material were not what I expected and I waited another three days for a response. They told me that the shipping costs would be too expensive for me and they suggest that I gift them away or resell them online because I could "get a good price" for them. I quickly responded saying that I did not want to sell or give them to anyone that I just needed and address please and three days later they responded saying "how about you keep it and i will try my best to help apply a 20% refund" and still did not include an address. I have never had any retail company stall to waste the time I'm allowed to return something and refuse to comply with their own return policy before. I will be telling everyone how terrible of an online shop this is and never shop there again.

The bathing suit was WAY too small and was represented wrong on the website. I submitted a 'ticket' on their site only to have them respond with a generic email that said my ticket has been updated. When I sign into rotita.com and check on the updated ticket, it just says that it is waiting for my reply? What is that? I had no idea this company was actually based in China or I would not have ordered. I am not calling China! I have sent an inquiry to PayPal. We'll see what they say. This company should be illegal! Update: I did an 'escalated' dispute through PayPal and was given a full refund within a few hours. Rotita offered me a 25% refund... I told them to keep it. I donated the bathing suit to charity.

My order was said to have shipped within 3-4 days. It didn't get shipped until many weeks after. When it arrived, it was the cheapest/grossest looking thing I have ever received. Not to mention extremely larger than stated. Didn't come close to fitting (I ordered a medium) It was nothing as described. I asked for my money back 10-15 different times prior to my item being shipped and it was constantly ignored and I would get a reply that had nothing to do with me wanting to cancel my order. This place is awful and I will never order from again. I won't let anyone I know order from either. Please save yourself the money and the trouble.

I would like to add to this review in response to Rotita's reply to my initial review.

My order was placed 3/25/16. It did not ship out until 4/11/16 (much longer than the 3-4 days I was initially told). I asked for my order to be cancelled and a refund issued on 4/4,4/5, and 4/9. All of these requests received responses that did not address my request for a cancellation. I then, finally received a response on 4/13 regarding my request for a cancellation, but I was told it could not be done because my order had already shipped. That would not have happened had my initial requests been fulfilled. Now I am being told I can return my item for a refund. OK, I am going to pay the extra money to ship my item to China. I don't trust that my money would even get refunded. To make this right, I want my money back without the hassle of having to ship overseas. I should never have received the item as is. In addition, it is horribly made, incredibly wrong sizing, and no matter size you are, you could not wear this swimsuit. Please don't fall for the continued scam that is Rotita.

Please find attached a copy of one of many e mails once l asked for a refund. Utter joke
See below copy of e mail l received.

We are sorry for that and you can return it back. Have you review our return policy? But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. How about we send you some compensation in your user center, you can use it next time. Pls advise