From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Ladies and gentlemen please stay away from this website, it's a scam I paid 69USD for two jackets in March even today I haven't received them and when I enquired they told me that my order was on the way but the following day I got an email saying they haven't received any payment from me and the frustrating thing about this website is that you can't reverse the transaction so in other words I donated R980 to charity rotita
1 star because i had no choice! Don't buy from these folks, your stuff will come from China then you'll get hit with import fees, their refunds policy is a joke as they have just advised me not to return the item as it wouldnt be worth my while. Con-artists!
Hi Richard,
Please understand the tax is charged by the local Custom office, so customers pay for the tax.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
DO NOT ORDER A THING FROM THIS COMPANY - SCAM! My order to over a month to receive although paying express shipping. Next, they steal images from legit companies such as Free People and when you get the order it is a. 5 cent garment you see right thru bc of the cheap material. I wouldn't even donate these garments they are JUNK! I have been fighting with them for months for a address to return the garments and they are no so willing to give that up but instead keep coming back with an offer for 20% back from my order (geez thanks for something that IS NOT AT ALL THE SAME AS THE PICTURE). They requested a picture and could clearly see the disgusting garment but no comment to that! Nor have they addressed the picture they stole from the free people website and place on theirs. They now want to take off 40% for the return and why should I eat 40% for garments that are falsely advertised. SCAM!
TO YOUR RESPONSE:
I paid the express shipping because I was going on a trip. Hmmm... notice they can't speak to the HORRIBLE quality of the garments. I was trying to upload them to this website but sadly unable.
Hi Billie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered from rotita before reading the reviews. Awaiting my delivery I checked the reviews and thought I had been scammed. However, I received my goods in just under 2 weeks, I wasn't disappointed with my swimwear the sizes fitted well. I am usually a size 14 but ordered extra large to be sure it fitted comfortably and it does. The material isn't that bad it's ok and I'll be wearing my swimwear on holiday.
I ordered a pretty dress I have not received it they charged my card I even payed 1 to 4 days there's no number to contact it's a scam don't order from this place it's BS
Hi Cristina,
Hi, Sorry for the delay and thank you for you patience.
We have already shipped your package. You can track in this link. http://new.17track.net/en/track?nums=LS810603435CN
We have replied to your ticket on April 29th.
After reading all the negative reviews, I have decided to cancel my order. I just ordered it today (a few hours ago) and I know it hasn't shipped. I have requested a full refund to my card ASAP.
Hi shameka,
I have checked your order. We have been devoting to prepare your order until you requested to cancel, and then you opened a Paypal dispute, so we cancelled the order immediately and send a refund.
So I am sure you have received the refund till now, not sure why you still write the review.
First off I Ordered a bathing suit and they quickly took my money from my account. Weeks went by and no bathing suit, so I made claim with PayPal. Only then did they ship my bathing suit. Once I recieved I immediately notice a large slit under the breast- I thought maybe it hadn't been sewn correctly, but NO, it had been made like that! I proceeded to try on the bath suit only to discover that my breast fell out from the bottom where the slit was. Needless to say the bathing suit is Junk! It's worthless. I would send it back, but he'll it took me a month to get it I can only imagine how long it would take to get my $25 back! DO NOT BUY ANYTHING FROM THIS SITE!
Hi Casey,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
Ordered 2 swimsuits which took almost a month to arrive and order shipped only after 'urging shipment' several times AND sending a ticket. When the swimsuits arrived and I excitedly opened them I was sorely disappointed with what had arrived. I immediately packaged them back up, not trying them on out of fear for causing damage and jeopardising receiving a refund. I sent a ticket and they offered a small compensation to use on the website. I said I wouldn't order again from them and that I am protected by consumer law. They do not take this seriously only offering 60% refund. Items are not fit for purpose and I was able to walk into a local supermarket and buy swimsuits for less cost and better quality. I was told by customer service them my expectations of the product were too high given the 'reasonable' price, silly me for thinking that I was paying for swimsuits I could actually use!
Hi Emma,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
This company needs to be reported to International trading standards. They can't keep doing this to people still money.
Hi Maud,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The order was cancelled since you ever requested, we have sent a full credit to your user account, you could use it in new order or request a refund.
I never recieved my order and they charged an extra 250 on my cc. I used a prepaid debit and now it's almost impossible to get my $ back. I'm s single mom and they took my vacation money. I'm so upset
Hi Abby,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I never write reviews but I need to notify ppl about this 'company'. I ordered two white jumpsuits for my sisters bachelorette. I receive them and it look like they were made out of the bedsheets. They were completely see-through. I wanted that shipping address so I could return the items. I have been in contact with them for over a week and they refused to give me the address. They told me to sell them online or perhaps give them as a gift! DO NOT ORDER!
Hi Jac,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
First, I have copies every response form this company and their response to my refund are OUITRAGEOUS! I have added a couple to this review. I paid 20.00 for swimsuit and it arrived damaged so, contacted the company and got the following response: Adminstrator At: 04/26/2016 10:51:16 AM "Sorry it is not up to your expectation, could you pls consider a 3 dollars compensation to your user center? You can use it next time. As you know, if you return it, it will cost you much for the shipping fee. Hope you accept my offer". SERIOUSLY, this practice is not acceptable. Their Refund Policy clearly states - Full Refund for damaged items. I responded back that their offer was a joke and here is what they sent me in return: Adminstrator At: 04/29/2016 11:26:59 AM
"You know the item is of low price, we offer the compensation, we can hardly make benefits. Hope you think twice." Hope I think twice, really? I am going to get my 20.00 worth by filing complaints with the BBB and trying to get them blocked completely from Facebook. I wish I had seen the complaints below before I ordered from the place!
Hi Sue,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
My swimsuit finally came in Although it is very big for the size -it is pretty I can wear it as a dress The cups on the top don't look very good It looks like someone put a circle over each of my breasts I think after some altering it will work out
This company does NOT, I repeat, does NOT provide customer service! Unless you don't care if you're satisfied with your order, or not, then stay away! I ordered a bathingsuit which I wanted to return. They did not allow me to create an account so I could contact customer service. They did not answer my emails, etc. In the meantime, I can throw out my purchase.
Hi Linda,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Paid for my item on 4/6/16, it didn't get shipped out until 4/21/16 (over 2wks later), and as of today, 4/29/16 it is still sitting in Shanghai China! NO PHONE NUMBER to contact anyone about your order! What the heck is wrong with this company? They are a joke and a scam, they take your money and don't care if you EVER get what you paid for.
Hi Angie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
I promise your order was sent out already, by USPS, track number is LS805074404CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards
Wow, this dress is SO much nicer than I expected, given the price. It's very nice quality, with beautiful embroidery. The fabric is just a tiny bit sheer, but I think that's expected in a summer cover-up/dress like this, and the dark color (I got the navy) minimizes it
My bikini took over a month to arrive. Was waaaay to small and the bikini bottoms had not even been sewed together so it was just one long piece of fabric?!
Sooooo poor customer service. Never order from here!
Hi Sam,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered 2 items first off it took forever to be shipped out even though it states ships within 24 hrs secondly the items I ordered never came instead items I never ever ordered was shipped I was sent items size 3x so I took s lost all the way around I didn't get my items and things that was sent was 3 times my size, This will never happen again cause I wouldn't order from this place. Try giving them a low rating it want let you. They only offered me a 18% refund after I had to go through pay pal to help me make them respond. I give this company no stars and a 1000 thumbs down, they don't know how to treat customers they are not right at all.
Follow up just so happened was going through my emails from ordering from them before I involved pap pal, do you Know these scammers told me well maybe you can give the items to someone you know... so glad I never ordered again and by the way they never sent me a return label
Hi Sade,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Hey fam, I'm just tryna get my order. I've rushed ordered it and it's for Promposal. I've been waiting longer than expected and at this rate I'll be going alone. Already payed $100 for tickets, come on.
Hi Senghor,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
The order number you sent is incorrect, so I can't find any info about order.
Have not received my order and the site is impossible to get back on where is my order
Hi Karen,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Perpetua,
First of all, sorry for any inconvenience that it may bring. Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already, by USPS, track number is RH291239938CN, link, http://new.17track.net/en/track?nums=RH291239938CN.
Since you are from South Africa, it's quite a long journey, generally it's deliver in 2 weeks, but it may take a month to your country.