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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Connecticut
1 review
2 helpful votes
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This company is not reputable, I orderd a butter colored jumpsuit, and received a cheap mustard colored polyester pajama!
Fraudulent operation that needs to be exposed and shut down. The rating system should include a zero, because this lt what Rotita is, a big fat 0! When I sent the pictures to them side by side, they tried to barter with me to give me a 60% refund. I told them this what not acceptable, I will only agree to send this item back and be refunded 100%.

Date of experience: May 7, 2016
Rotita R. Rotita Rep
over a year old

Hi Bonnie,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Maryland
1 review
2 helpful votes
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This site has the WORST customer service ever. They tell you they will ship within 24 hours yet 10 days later there has been no activity so you cancel your order. They do not acknowledge your cancellation and instead, 2 days later, send you an email stating your order has shipped. It's coming from China so it'll take another 3 weeks. After reading the other reviews on here, I'm not expecting to receive a quality item. Usually you get what you pay for but somehow I'm pretty sure I'll be receiving FAR LESS than what I paid for. Plus they send promotional emails daily... I will never, EVER, buy from these scam artists again.

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Kate,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We don't receive your cancellation request before order sent out. And we have sent the order by faster shipping than you choose, it will deliver in 1-2 weeks.

Illinois
1 review
4 helpful votes
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I'm not sure how this company is in business. I paid for expedited shipping (under a week) and the swimsuit didn't arrive for a month. I asked to cancel the order before it had been processed and shipped (which the company says can be done on the website), but they refused. When I got the suit, it's huge. A medium would fit a DD bust. There is no size tag on the product, so who knows truly what size I got. Every other review about returns and product quality is true as well. All I want to do is return the product for a full refund since I paid extra for express shipping, tried to cancel before it was shipped and have the wrong size. (on top of that, the white on the suit will definitely be see-through when wet).

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Mandy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We sent by standard shipping you chose, track link, http://new.17track.net/en/track?nums=LS785612844CN
We sent by USPS, it's about a week delivery.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.

Indiana
1 review
0 helpful votes
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My password quite working and now the site has forbidden me. I am trying to check into my two orders?

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Natalie,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number or the e-mail you used when you purchased

Virginia
1 review
1 helpful vote
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My original order was placed on March 30,2016. It's now May 6th and I yet to receive my package in the mail. When I was finally provided with a tracking number all it says is that it's in transit. How long does it take to receive anything from this place? I'm highly disappointed since I ordered several swimsuits in hopes to have them in time for my Caribbean vacation but by the looks of it I won't be getting them in time even though I placed my order over a month ago.

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Abigail,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Sorry for the late shipment of your order, we would like to offer a compensation to save your loss.

Colorado
1 review
1 helpful vote
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Horrible cheap clothing, delivered a month late, cannot get return instructions. I never received an order confirmation email or shipping info. No packing slips with orders. Customer Service is nonexistent.

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Barb,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days.
And we sent the order by DHL, the expedited shipping you choose. I have tracked the order and found it's delivered in 3 days after shipment, on April 11th.

Texas
1 review
2 helpful votes
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Worst company I've ever dealt with. I paid for extra shipping to get my items by a certain date. It took weeks for them to even get my orders ready. I emailed them several times with very little help. They say return shipping with in 30 days and was told I should just keep my items and try to resell them my self. I'm going to cancel my payment thru my bank. I will be telling everyone I know not to use this rip off company. Horrible, horrible, horrible!

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Indiana
1 review
2 helpful votes
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This company sent me a bathing suit that was not sized properly, and they will not take responsibility for it. I asked for a refund and they offered a 20% refund. I said that is unacceptable since it was their fault the bathing was labeled wrong, so they offered 30%. I still said that was unacceptable and they said that the best they would offer is 60% if I returned the item, and I paid for the shipping (in other words I'd be getting like 10% back since these people are from China).

Do not shop here. I don't care what the price is. Go to somewhere local and buy your clothes there. These people are scam artists and will not help, even if it is their fault! STAY AWAY!

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Dan,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Virginia
1 review
1 helpful vote
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The item does not look like what is shown online. The size is not a good fit. I am Asian and I usually buy medium on anything from Asia (small in the US) but the swimsuit is a little big and ill fitting. The swimsuit itself does not look appealing. The pictures shown online are somewhat misleading because the actual item does not look like the item at all. I wanted to exchange it to a smaller size but was told it would cost me 40% just to exchange it. I was even advised to just give it to somebody or even sell it. I'm not buying anything anymore from this site.

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Louise,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

New York
1 review
0 helpful votes
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Fave bodysuit!
May 9, 2016

This bodysuit is really cute and good quality. It's super soft on the inside. I wouldn't wear a bra with this just because it's sexier without, in my opinion. I always get nervous ordering sexy bodysuits like these online but this is not a let down at all.

Date of experience: May 6, 2016
Washington
1 review
0 helpful votes
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Good
May 9, 2016

My husband lost his mind when I came down the stairs in this outfit! He started stuttering and everything! He loved this top on me and so did I!

Date of experience: May 6, 2016
Indiana
1 review
3 helpful votes
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Will not order again
May 9, 2016

It took a very long time for delivery, the tracking system didn't work, and the swimsuit doesn't fit. AND someone wrote a raving review here pretending to be me, and I've had to find the darn thing, (not a simple task) and edit it. Not a desirable business practice for sure.

Date of experience: May 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Teri,
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.
The order number you offered is not correct.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Washington
1 review
0 helpful votes
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My fave dress
May 9, 2016

Great dress for an evening out! Super adorable! I'll probably buy it in other colors. Love love love this.

Date of experience: May 6, 2016
Washington
1 review
0 helpful votes
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Love this dress
May 9, 2016

Fits just right. No stretch or give on the dress, so get the right size. Made from good fabric and sewn well. The fabric does not seem cheap, wearing for a beach wedding but would look great anywhere

Date of experience: May 6, 2016
Canada
1 review
4 helpful votes
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I have been waiting for my order for over a month now. Tracking provided ended in Saigon... but they sure took my money quick. It's a scam and the first and last one I've been caught in...

Date of experience: May 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Carol,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Georgia
1 review
3 helpful votes
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ZERO STARS!
May 8, 2016

I purchased a bathing suit and received it 5 weeks later. It is of very poor quality, in fact you can see through the bottoms. When I submitted a ticket and asked to return the bathing suit, they recommended that I give it to a friend. I do appreciate their humor, but I would never give a poor quality suit to a friend! I have submitted multiple tickets to get a return address, and no response! Please stay away from this company!

Date of experience: May 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Wendy,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

GB
1 review
5 helpful votes
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2 of my family have ordered from here... one never received her goods no refund or joy... and other sent items back and they said never received them hence no refund...

Date of experience: May 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Lee,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Colorado
1 review
2 helpful votes
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Total scam
May 8, 2016

If I could've given a zero, that's the score this company would've gotten and even zero is too good. Do not order from this business. They are un-professional, they take your money and don't complete your full order, they try to scam you by offering you discounts on the next order (when you can't even get the first order right)! I've never done business with such a unprofessional, dishonest company as Rotita. Save yourself some money, time, and frustration and do not order from this company. I've turned them into the BBB in hopes to at least be heard and I will continue to tell everyone about this business, total Scam Artist!

Date of experience: May 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Mary,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
You ever submitted a ticket, and we replied with a tracking number and tracking link, http://new.17track.net/en/track?nums=RH301894285CN,

California
1 review
2 helpful votes
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I ORDER SOMETHING I NEVER RECAIVED IT, THEY ARE A FRAUD COMPANY. THEY WONT ISSUE UR MONEY BACK... PLEASE YOU BEEN ADVICE... DONT EVER ORDER ANYTHING FROM HTEM

Date of experience: May 5, 2016
Rotita R. Rotita Rep
over a year old

Hi
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.
The order number you sent is not correct

Canada
2 reviews
3 helpful votes
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I ordered a bathing suit from this site and used their size chart on their website. I figured sizing would be small as product comes from China. I paid additional money to have it shipped faster. I had to follow up several times to ensure product would be delivered. Once shipped I the. Received an email that I have to pay duty on the product so a 40$ bathing suit was now costing me 70$. Once it arrived the product is 2 times to big for me. I contacted them about returning and all they have done is offer me a 3$ coupon for their web site. I should have listened to all the negative reviews on this page. I will never order from them again.

Date of experience: May 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Pattie,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,