I ordered dresses from here for my engagement pictures and THANK GOD they weren't my only option. They were all very cheaply made with the worst material possible. I ordered up sizes and still nothing fit. I was told I can only get 60% refund but I want 100%. Do not ever order from this place! The pictures are stolen from other websites! It is not their work or their fabrics! I'm getting stuck with the charges to return the item and only getting back 60%? Unacceptable!

Customer service is NOT the same in other countries. I ordered a bathing suit online from a company in CHINA. I ordered an XL size based on their chart (because they make "Asian size" clothes) When I got the suit it was the wrong color AND the wrong size. I am talking about they sent an XS size ( I have NEVER been that size)! Thinking it was a simple return/exchange I contacted them that day via their website. They wanted to refund me only 20% of my purchase price and not return the item. After many posts back and forth, they would refund 60% IF I returned the item. I found out to return the item would be MORE than the original price! I told them that I totally get the refund policy if the mistake was MINE, but the company is the one that screwed this up. Luckily it was a cheap suit so I am not out much, but it is the principle of the matter now. So buyer beware do not ever do business with rotita.com

AFTER filing a complaint with PayPal AND SiteJabber, they refunded the purchase price and I did not have to return the item... I still will NEVER do business with this company again and have learned if a company is not willing to do the right thing when you first contact them, don't waste your time going back and forth. Take it to social media. That gets their attention!

After receiving a swimsuit that was very poorly made, I tried to return it (and am still in the process of trying to get this company to send me information to return it!). This is a terrible company that has a terrible system for communication with its customers. The package I received arrive from China and I am convinced that my articles of clothing were made in a sweat shop. I am horrified that I even supported this company by giving them any of my money.
This website is a SCAM! First of all, the telephone number is an international number that is only available in the afternoons into the early morning. Secondly, their "ticket" system is horrible. You wait DAYS to receive an email back from them and they keep repeating "confirm if you want to return" after i've said I want to return the item 3 times! In one email, they even said (in very poor English and bad grammar) that I should give the item away to someone or sell it online. How is this a professional online store?!
Also, if you can manage a return (not likely), they say you can only have 60% of your money back. How is this competitive in today's online purchasing?! Overall, this has been a terrible experience, I will NOT be buying anything else off this website and I will NOT recommend it to anyone.
Here is one of the emails I received from them (see below):

The website is a giant scam! The product you see and the product you get are two completely different things! I ordered a dress and received something entirely different. Cheap material, different pattern and colour. I asked for a refund posting pictures comparing the dress on their website and what I got but they denied evidence claiming my dress was exactly as described. It was not. They told me I could return it but at my own expences, so it was not worth it. They robed me 28 dollars! First and Last time I ever buy something from their website. Hope authorities could do something in order to stop then from scaming other people!

HORRIBLE experience from Rotita! I bought a swimsuit and ordered according to their sizing guidelines. It was a horrible fit- the bottoms were too small and the top WAY too large. When contacting customer service, this is what they told me:

"our size is Asian size, so it may not so perfect for u, pls understanding
Dont worry about it, you can return it back. But have you review our return policy? Because it is not worthwhile for you to return according our return policy, they need to charge you the shipping fee when they send the order to u, it is about 40% of the order and so expensive, also you should wait a long time and you should bear the shipping fee back. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price."

So basically, if you want proper sizing, you'll have to guess. And if you want to exchange, they won't let you anyway. BEWARE!

***Their 'response' below is FALSE! Customer Service has told me TWICE the above message- to try to give it to someone else or pay up to 40% of the order total as a restocking fee!

I ordered quite a few items from this company. Not only did they take weeks and weeks to come, when they came they were all far to big, even though I checked their size guide. The quality was cheap and nasty, and not at all like the images. I have tried to get a refund as they are in breech of the Consumer goods Act, but have been firstly asked to give the clothes to a friend! Or sell them on myself which I would never do as I could not live with myself knowing that somebody may pay money for this tat. They then offered a 15% refund. How can they get away with this? DO NOT ORDER FROM THEM

Do not order from this company! If you feel you must, do it with PayPal so you at least have a fighting chance to get your $$$ back.

After your purchase, Rotita will give you a Tracking #. After about a month the Tracking company will say "Item has been delivered" This is fraudulent. Items simply do not get delivered.

You cannot call to dispute (well you can if you want to call Asia on your dime) Email only. They will give you a ticket #. Then the computer generated responses will begin "Item delivered" RIDICULOUS.

Soooooo if you really think you need a piece of clothing from this crappy company (really just go to Forever 21 and save yourself) PLEASE just spend the least amount of $$ you can, go through PayPal and understand that it is an experiment and lesson that will cost you... in time, money and cheap clothing.

Thr response you gave me on the rating was different from the response the company gave me when I opened up a ticket and requested an investigation with the company directly. Please tell me what proof would I possibly have to send to your guys if I never received my order. I already had the supposed delivery date from the investigation. Your company sucks and I plan to share this info on social media... Now please be more specific what kind of proof would you like for me to send you. I have my statement reflecting the purchase and you have a record of the purchase as well. There's nothing worst than getting ripped off than dealing with a company with conflicting stories or shall I say lies.

By far the worst customer service ever! I accidently placed a double order and not within 2 mins did I notice I mad a mistatke, I notified them asap with no response other than saying "something that didn't ever pertain to what i needed assistance with. Must of notified them@ least 4/5 other times with no response! Now mind you they hadn't even shipped my orders yet and still shipped them with no regard to my complaints. I received the items and i have to say the quality is worse than i expected. I know the price is right but jeezzz...
They still haven't acknowledged my complaints and now i want to ship it all back and get a refund! Oh, let me guess, that probably won't be easy!
My fault for not noticeing where the products were coming from.
But besides that, it still should not be this way and they should be banned from selling here or anywhere at that matter. HORRIBLE!

I ordered what looked like a really nice casual hooded dress and gym top. They arrived and were of the poorest quality and looked nothing like the pictures. I was given no order number and tried to contact customer service via email with several late badly worded unprofessional responses advising me to try selling them on eBay rather than return, then offering 30% refund instead of return, they also advised i would have to pay fro shipping and would only refund 60%. It has taken about 4 emails of me asking for a return address and them trying various tactics to avoid giving... i still havent received to writing this review as a helpful warning to others

I ordered the red three quarter length backless jumpsuit. In the photos it looked vibrant red and flowy. It arrived today and the colour was wrong and clung to me like spandex. I looked for a return address and there was none. I tried Customer Services. Nothing worked. I tried Live Chat and no one was online to help. I then tried e-mail and it just told me to read their return policy. I ordered the jumpsuit 2-2.5 weeks ago. Absolutely DO NOT use this website! Waste of money.