Ordered two tops, they arrived, but were nothing like pictured. No invoice or return address. Tried to contact customer service, after many times trying, finally got to ask for address to return goods and my money back. They came up with lots of excuses which did not make sense--pigeon English. As I had paid via PAYPAL I informed them. I was told to leave things 28 days and if there was no satisfactory solution from ROTITA to get back to them. Never heard from ROTITA, so got back to PAYPAL. I did not hold out on much hope of getting my money back, but with the help of PAYPAL I did finally get my money refunded. Will never be buying from them again.

They are the worst web site I have ever dealt with. Bought 3 items-big mistake. Wrong sizes, badly made, cheap and nasty fabric. Sent e/mail to Company and same e/mail in parcel.The goods had no details in the bag but there was a label on the Royal Mail Uk label-MR HU CNE, UNIT 3 SKYPORT TRADE PARK, HARMONDSWORTH, MIDDLESEX. HERMES courier delivered them back with no problem. Recieved e/mail to say they did not take back returns and to sell then on E? BAY!
After 6 more e/mails finally offered me 20% back-I refused. Another 3 e/mails then offered 50 % of whicch I refused! Stll fighting for my money since January and will continue for all the people who have lost thousands of pound. The latest is they say they do not have a warehouse in UK so how come this address was on the parce!

I order online all of the time and I wish I had read reviews before I ordered from Rotita. The quality of the items that I ordered were unfit to wear in public! I ordered a sweater and it looked as if someone had washed it, sent it back to the company and then they sent it to me. It was out of shape and seemed to have shrunk in some areas and stretched in other areas. I don't know how they stay in business. DO NOT ORDER FROM THIS COMPANY.

Rubbish quality, not cut the same as picture, more like a sack than a swinging voluminous dress. I ordered the right size but to get one that looked even remotely like the picture I would have had to order two and sew them together.
Tried to get a refund... Huh... you pay their postage, their admin expenses, your own postage back to China and then you only get 60% of the value to start with. They even say its not worth your while themselves! Wasted money, I'll use the two items as floor clothes. DONT TOUCH THEM

This was the worst online experience I have had for a very long time. An ad popped up with attractive looking clothes and I fell for it. I ordered three items in early January and they did not arrive until nearly the end of February. The money was debited on my credit card immediately I ordered. They make it very hard to contact them and almost impossible to return the items. They dock 60% anyway and then tell you that you have to return the items to China. They offered me a 10USD credit against my next purchase. I told them there was no chance I would be making another purchase and that I am a very dissatisfied customer. Appalling service.

Based on the cheap quality of the items I received, I'm imagining slave laborers in a dingy Chinese factory. Everything ran very small and smelled of chemicals. They make it impossible to return items. There was no packing slip or return form and no information on their website other than to get "authorization" from customer service for any returns. Of course there was no way to reach customer service or download a form - and if there was, you'd have to ship it to Shanghai. AVOID!

I would like to start with something good, they at least responded in a timely manner to my e-mail. Otherwise, all bad experiences. I received two coats, that were of poor quality, and the sizing is skewed in favor of smaller sizes. When I wanted to return them, I was told that I would have to pay shipping, somewhat fair, excpt that it is being shipped overseas. Then they would only refund 60% of what I paid. They also encouraged me to not send my items back due to the low reimbursement payout (so they are aware of that, admittedly). Their alternative was to not have me return the items, and give me 20% to spend with them, now that is a JOKE! I would never do business with them again, and I would recommend anyone stay away from them. Poor Quality and poor return policy equals me never shopping there again!

I was about to place a very large order on several items including accessories but decided to read the reviews 1st. Well thank God I did! I will NOT be ordering anything at all. This site has more negative reviews than positive ones. Every bad lesson doesn't need to be learned by experience, especially when it comes to spending hard earned money. My question is why hasn't someone reported this company to the BETTER BUSINESS BUREAU? They should be SHUT DOWN PERMENANTLY!

I don't know what to make of this company. I can't tell if they are appalling at business or deliberately obstructive. My story is similar to many others - ordered the goods, the money was collected by them immediately but no sign of any goods although the same outfits were and still are being advertised. They say it takes about 3-4 days to ship the goods out. A month later - nothing and no help offered by Rotita. Their site is difficult to navigate, try finding a button to press saying refund! I asked them for a refund or receipt of the goods, the request was ignored. So I appealed to PayPal to get my money back which they did very quickly. My advice is to avoid Rotita.

I order a dress that looked beautiful online. The item took almost a month to arrive and for a long period of time I was unable to track the package and determine arrival date. When the dress arrived it was so long it dragged on the floor and I am above average height. I had to shorten the dress which is of very poor quality fabric. The fit is snug and not generous as you would expect when ordering two sizes larger. I ordered up two sizes since I knew the dress ran small and it is still tight on top while loose at the bottom. Wish I had found this review site before ordering!

My daughter ordered a layered dress for me for christmas from Rotita. I wanted it in blue. She placed the order and paid for expedited shipping. It didn't arrive by christmas even with extra shipping fees. It actually took 51 days for it to arrive at my house where she had direct shipped it to. 51 days! She had to buy me something locally since it didn't arrive on time. When the dress did get to my house i opened it to discover that the two layers were 2 different colors! A dark purple and a dark blue. They do not go well together and i knew i would never wear it. I sent in a ticket explaining the mistake with pictures to prove what i was saying. They wrote me back saying that it wasn't a mistake but how the dress was meant to look. Now, in every picture i have seen of this dress in advertisement after advertisement all the dresses of this style were two layers of the same exact color, none of them were made with two colors. They come in many different colors but none of them were purple, yet this dress was the correct shade of blue and purple too. Ugly. They tried to tell me that it was two shades of the same color. That is just false. What they offered me wasn't a refund and wasn't a new dress but rather a 15% store credit on my next purchase. Next purchase? I won't be buying anything else from them plus i intend to write bad reviews every place i can. 15% credit only amounts to about $5. $5 for a dress i paid almost $40 for with the expedited shipping. Terrible company terrible customer service.