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Ordered two tops, they arrived, but were nothing like pictured. No invoice or return address. Tried to contact customer service, after many times trying, finally got to ask for address to return goods and my money back. They came up with lots of excuses which did not make sense--pigeon English. As I had paid via PAYPAL I informed them. I was told to leave things 28 days and if there was no satisfactory solution from ROTITA to get back to them. Never heard from ROTITA, so got back to PAYPAL. I did not hold out on much hope of getting my money back, but with the help of PAYPAL I did finally get my money refunded. Will never be buying from them again.
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered a top on 4/1/17, not received it yet. Complained, but they give excuses and put the blame onto the customer. Its a scam, I have informed PAYPAL, who are looking into it! I would never buy from them again!
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Processing wait time is way too long. Still waiting on product from order date in January.
Dear Customer, please provide a correct order number so that we can check further. Thank you.