I am pretty satisfied about this order. Beautiful dress, beautiful color, so comfy and yet stylish. Dress it up or wear at the beach. Unfortunately I bought it in a large and it was baggy in the tummy area. So I gave it to my pregnant sister and she fell in love with it.

I usually shop in the physical stores, because l can try on the clothes and know whether they fit me. Sometimes the clothes bought online are either too small or too big. However, the size chart of your website works for me. From the chart, I can choose the right size.

Lili Gal refused to cancel my order when I realized they were a Chinese company. I requested to cancel because clothing made in China do not fit taller US women. When the shipment arrived I had paid $141 for what we in the US would consider petite sizing. No invoice was included with the order. At 175 cm tall they do to fit. The vendor refused to email me a mail label. They told me "sory we do ot have able." The next message stated "Hello We are deeply sorry to tell that you need to pay for the shipping fee if you want to make an exchange or return. It is not worth returning the goods due to the postage costs, right? What is more, you also need to wait a long time before we receive the package, about one month. As regards to the one you received, we suggest giving others as a gift or selling them on line. And we will give you some compensation if you keep them. Ok?" They also refused to give me an address to return the merchandise.

Do not do service with this company. There is no way to return items and they do not understand customer service.

The quality of these clothes is terrible. Really, really cheap, badly made, not as pictured, and the sizes are on the small side. My dress arrived ripped at the seam, and when I complained, they would only offer a store credit for the full amount (which I have yet to see), or a refund less 40% "restocking fee". Even though I quoted their return policy which states Full Refund. A store credit is not a refund.

I ordered a swimsuit 3 weeks ago for my upcoming cruise. I was told it would ship immediately. I received a shipping confirmation two days later saying it had shipped but that was a lie because now, three weeks later I find out that my suit hasn't even left China yet so I don't even have a chance to wear it on the cruise. I will never order from them again and you shouldn't either. They also don't answer emails because I'm sure all of them are complaints just like mine

Sent wrong product also swimsuit had no bottom. The shirt I ordered was XXL, it wouldn't fit a size 8, never mind you had to have arms the size of a twig to even put it on. And as mentioned they only refund 60% after paying for postage to China. Oh &n it took a month to arrive

They do not respond to emails when you have questions, I did not receive a confirmation email, and when my products finally arrived the sizes were inaccurate & they smelled so bad I had to put the bags & clothing in the garage. And even though it says returns in 30 days that is false. Read the small print below. Unless the product is defective ( and then they want to you to send them 3 pictures) they will only give you 60% of the purchase price once you mail it back to China at your cost.
This company even recently changed its name. From Lulugal to liligal.
I am warning everyone this company is a scam...

This company is a scam. Their clothing looks nothing like the pictures they post online. Neither is the quality anywhere near as described. The dresses that I ordered were supposed to be cotton but turned out to be a cheap synthetic material and instead of being the same colour all over, they arrived as a two tone outfit. Their customer service is non existent. Their refund policy is a TOTAL SHAM - they do not refund. SO BUYER BEWARE>

The clothing is made of extremely poor quality fabric. Before thinking you can return items, read the returns policy carefully. 1st, they don't provide a return address - you have to ask for it by email. 2nd, they say they will credit your 'account' - meaning you have to EXCHANGE the merchandise for something else. 3rd, if you insist on returning it you pay postage and they ONLY REFUND 60% of the price. Their invoice numbers don't work for tracking or complaints.

I wish I had read the reviews on this site before ordering a sweater. What arrived was of poor quality, did not fit properly and did not look anything like the photo of the advertised goods. I ordered from them (first and last time) because the site advertises easy returns. Return was anything but easy! After many attempts the company refused to provide a return address. They eventually offered 20% on the original cost which I refused. I complained to Paypal who returned my money and I have thrown the item in the garbage.
STAY AWAY.

I ordered some nice looking items. First off they took longer than usual to get here. When they arrived they were very cheap looking and on the small side. I have tried to contact them by email, live chat and phone and cannot get through. The web site does not accept my order number, so I cannot contact them that way. The phone just rings and rings and then goes to a busy signal. I want to return the items, but am blocked by them. This is terrible customer service, bordering on scamming. I would never order like this again. I was taken in by the Lulu name, which they are apparently now blocked from using. I should have looked at the reviews.