business logo of Rotita

RotitaReviews 10,401

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey star
grey star
grey star
grey star
grey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews

We monitor reviews for authenticity

KR
2 reviews
0 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Send Message
Share Review
Report Review

Unbeatable
April 1, 2017

I've never had a bad experience with ordering from Rotita. They always arrive on time. What I receive is always what I ordered. And the processing is very easy and convenient. Best quality and good value.

Date of experience: March 30, 2017
KR
1 review
0 helpful votes
Follow Jane D.
Unfollow Jane D.
Send Message
Share Review
Report Review

Excellent service
April 1, 2017

I recently ordered some clothes and then I became ill and could not pick them up. Then I called the optical dept and asked it they could mail them to me well they arranged for an employee in another dept to deliver them to me on her way home. Two hours after my call I had my clothes. I was just astounded with the service. Thank you Rotita

Date of experience: March 30, 2017
Canada
1 review
0 helpful votes
Follow Barbara m.
Unfollow Barbara m.
Send Message
Share Review
Report Review

A thank you note
March 30, 2017

I am so pleased with the service I had received with my order. I would order other items with no problem. Thanks again Barb

Date of experience: March 30, 2017
GB
1 review
5 helpful votes
Follow Ina C.
Unfollow Ina C.
Send Message
Share Review
Report Review

Utter rubbish!
March 30, 2017

I have never seen such terrible quality clothes! This might be acceptable in China but certainly not what one expects from clothing sold in the U. K.

Order arrived quite quickly from a return address outside London, I returned the goods immediately, fortunately I sent them back by Royal Mail "signed for" so they have stopped disputing that but now they offer to refund a fraction of what I paid.

I wish I had looked at the reviews before ordering. I am so ashamed at having been duped.

Bad, bad, bad. How can they be allowed to keep trading?

Date of experience: March 30, 2017
Tennessee
1 review
2 helpful votes
Follow Janice B.
Unfollow Janice B.
Send Message
Share Review
Report Review

Horrible.
March 30, 2017

Doesn't even come close to the dress that was shown. Wouldn't fit a size 12 and I ordered a 2X. Will never order from them again.

Date of experience: March 30, 2017
New York
1 review
7 helpful votes
Follow S H.
Unfollow S H.
Send Message
Share Review
Report Review

I am trying to get a reply from Rotita's customer service. The three items that I order do
Not fit. When I follow their website instructions on how to arrange a return, it is a dead end. The website is not recognizing my email/password; it is not recognizing my order number. When I try to reach them through an alternative email, I am getting no response.

I didn't mind waiting for the delivery; I do mind this terrible customer service, If I get a resolution to this problem, I will post an update but for now - stay away from this company

Date of experience: March 30, 2017
Minnesota
5 reviews
12 helpful votes
Follow Martha M.
Unfollow Martha M.
Send Message
Share Review
Report Review

I have had the same issues from Dresslily! Are these really the sam company? It seems there are a number of internet sites where consumers are having the same problems. Consumer protection needs to connect the dots and shut them down. Buyer beware!

Date of experience: March 30, 2017
Virginia
1 review
9 helpful votes
Follow Bernadette D.
Unfollow Bernadette D.
Send Message
Share Review
Report Review

I wish I'd read the reviews before I spent $150. I guess there's one born every minute! This is a Chinese scam company that when I query my order, my order number is wrong, my email address is "already in use", their phones just ring out. There is no way to contact them or query your order. Everything about them points to a scam/hoax company. DO NOT USE!

Date of experience: March 30, 2017
Indiana
1 review
7 helpful votes
Follow Shawna S.
Unfollow Shawna S.
Send Message
Share Review
Report Review

I recently placed an order for 5 items totaling nearly $140.00 and paid through Paypal. After the fact, I immediately went on line to see if there were reviews. I was horrified at what I read and within 30 minutes of placing my order I emailed the company to cancel it. Their ads were all over my computer. I thought the business was in the UK but when I placed the order it was coming from China. I'm sure its a sweat shop after reading may of the reviews. I had to escalate through Paypal and received multiple emails from them asking for an order number which I had already provided, to cancel my claim through Paypal which I did not do, would I accept $3.00 restocking fee on each of my items, and finally they offered me $34.00. I refused through Paypal and Paypal notified me within a couple of days that they had resolved in my favor and gave m a full refund.

Date of experience: March 30, 2017
China
1 review
0 helpful votes
Follow Patti R.
Unfollow Patti R.
Send Message
Share Review
Report Review

Well made and and good fit.
March 30, 2017

Items were received yesterday and my daughter couldn't wait to wear them, even ran outside to show them off to her friends. Well made and and good fit. Initially started to order a size Large for myself. Expect its coming. Love it and so excited.

Date of experience: March 30, 2017
China
1 review
0 helpful votes
Follow Josephine H.
Unfollow Josephine H.
Send Message
Share Review
Report Review

This is a perfect fit
March 30, 2017

Nice webiste as you know. Chic design and good color of all the products. The dress I bought fits perfectly, but it would be even better if it was made from another material. This is a perfect fit, delivery was on time and it's really beautiful.

Date of experience: March 30, 2017
China
1 review
0 helpful votes
Follow Alexa V.
Unfollow Alexa V.
Send Message
Share Review
Report Review

The quality is great
March 30, 2017

It looks good on my wife, color doesn't exactly match with the picture but the quality is great. Still it looks good. Got so many compliments for this! Will come again and thank Rotita for bringing so good items.

Date of experience: March 30, 2017
Hong Kong
1 review
0 helpful votes
Follow sylvia c.
Unfollow sylvia c.
Send Message
Share Review
Report Review

Love the fit and everything of this website. Fast shipping and nice service. The only thing was the color wasn't as in the picture but other than that not complaints at all. Also just remember to open the hole openings for the buttons.

Date of experience: March 30, 2017
China
1 review
0 helpful votes
Follow Sandra R.
Unfollow Sandra R.
Send Message
Share Review
Report Review

Reconmmended!
March 30, 2017

Although there are many types of clothes, dress is my favorite. Dresses update soon, so I came every few days, and I recommend Rotita to many of my classmates as thanks for this site.

Date of experience: March 30, 2017
TW
1 review
0 helpful votes
Follow pirey l.
Unfollow pirey l.
Send Message
Share Review
Report Review

Cheap and fine
April 30, 2017

I always remember the name Rotita because it make me know what is cheap and fine. I am a college student and I am not very rich. It's satisfactary to buy that clothes at that price.It's amazing, no amount of praise is not excessive.

Date of experience: March 29, 2017
TW
1 review
0 helpful votes
Follow pitry l.
Unfollow pitry l.
Send Message
Share Review
Report Review

Really Really Satisfied
April 30, 2017

I wasn't expecting anything too spectacular for the price, but I was shocked when I received the clothes, so perfect it is, I was really really satisfied with what I got, I will let my friends to go shopping here.

Date of experience: March 29, 2017
China
1 review
0 helpful votes
Follow iyrty l.
Unfollow iyrty l.
Send Message
Share Review
Report Review

OMG! Perfect!
April 30, 2017

OMG is all I can say. I am very impressed with Rotita. Great price, great quality, great service, I was not looking for an expensive coat, so this serves my needs perfectly.

Date of experience: March 29, 2017
China
1 review
0 helpful votes
Follow trwtty l.
Unfollow trwtty l.
Send Message
Share Review
Report Review

Thanks
April 30, 2017

I haven't tried it on yet, but so far its the right size that I picked out and I can tell from the length and with of the package. It comes with buttons and pockets which is perfect. Thanks.

Date of experience: March 29, 2017
China
1 review
0 helpful votes
Follow upputty l.
Unfollow upputty l.
Send Message
Share Review
Report Review

LOVE LOVE
April 30, 2017

Love love love this clothes! Super cute and comfortable! Got three compliments from strangers the first day I wore it. Have loved everything I buy from Rotita. Highly highly highly recommended.

Date of experience: March 29, 2017
China
1 review
0 helpful votes
Follow upyty l.
Unfollow upyty l.
Send Message
Share Review
Report Review

Fits great!
April 30, 2017

Not bad for the price. Arrived quickly. The products of your websites are true to the picture and well made! More importantly, they look adorable! Fits great! Love it!

Date of experience: March 29, 2017