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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I've never had a bad experience with ordering from Rotita. They always arrive on time. What I receive is always what I ordered. And the processing is very easy and convenient. Best quality and good value.
I recently ordered some clothes and then I became ill and could not pick them up. Then I called the optical dept and asked it they could mail them to me well they arranged for an employee in another dept to deliver them to me on her way home. Two hours after my call I had my clothes. I was just astounded with the service. Thank you Rotita
I am so pleased with the service I had received with my order. I would order other items with no problem. Thanks again Barb
I have never seen such terrible quality clothes! This might be acceptable in China but certainly not what one expects from clothing sold in the U. K.
Order arrived quite quickly from a return address outside London, I returned the goods immediately, fortunately I sent them back by Royal Mail "signed for" so they have stopped disputing that but now they offer to refund a fraction of what I paid.
I wish I had looked at the reviews before ordering. I am so ashamed at having been duped.
Bad, bad, bad. How can they be allowed to keep trading?
Doesn't even come close to the dress that was shown. Wouldn't fit a size 12 and I ordered a 2X. Will never order from them again.
I am trying to get a reply from Rotita's customer service. The three items that I order do
Not fit. When I follow their website instructions on how to arrange a return, it is a dead end. The website is not recognizing my email/password; it is not recognizing my order number. When I try to reach them through an alternative email, I am getting no response.
I didn't mind waiting for the delivery; I do mind this terrible customer service, If I get a resolution to this problem, I will post an update but for now - stay away from this company
I have had the same issues from Dresslily! Are these really the sam company? It seems there are a number of internet sites where consumers are having the same problems. Consumer protection needs to connect the dots and shut them down. Buyer beware!
I wish I'd read the reviews before I spent $150. I guess there's one born every minute! This is a Chinese scam company that when I query my order, my order number is wrong, my email address is "already in use", their phones just ring out. There is no way to contact them or query your order. Everything about them points to a scam/hoax company. DO NOT USE!
I recently placed an order for 5 items totaling nearly $140.00 and paid through Paypal. After the fact, I immediately went on line to see if there were reviews. I was horrified at what I read and within 30 minutes of placing my order I emailed the company to cancel it. Their ads were all over my computer. I thought the business was in the UK but when I placed the order it was coming from China. I'm sure its a sweat shop after reading may of the reviews. I had to escalate through Paypal and received multiple emails from them asking for an order number which I had already provided, to cancel my claim through Paypal which I did not do, would I accept $3.00 restocking fee on each of my items, and finally they offered me $34.00. I refused through Paypal and Paypal notified me within a couple of days that they had resolved in my favor and gave m a full refund.
Items were received yesterday and my daughter couldn't wait to wear them, even ran outside to show them off to her friends. Well made and and good fit. Initially started to order a size Large for myself. Expect its coming. Love it and so excited.
Nice webiste as you know. Chic design and good color of all the products. The dress I bought fits perfectly, but it would be even better if it was made from another material. This is a perfect fit, delivery was on time and it's really beautiful.
It looks good on my wife, color doesn't exactly match with the picture but the quality is great. Still it looks good. Got so many compliments for this! Will come again and thank Rotita for bringing so good items.
Love the fit and everything of this website. Fast shipping and nice service. The only thing was the color wasn't as in the picture but other than that not complaints at all. Also just remember to open the hole openings for the buttons.
Although there are many types of clothes, dress is my favorite. Dresses update soon, so I came every few days, and I recommend Rotita to many of my classmates as thanks for this site.
I always remember the name Rotita because it make me know what is cheap and fine. I am a college student and I am not very rich. It's satisfactary to buy that clothes at that price.It's amazing, no amount of praise is not excessive.
I wasn't expecting anything too spectacular for the price, but I was shocked when I received the clothes, so perfect it is, I was really really satisfied with what I got, I will let my friends to go shopping here.
OMG is all I can say. I am very impressed with Rotita. Great price, great quality, great service, I was not looking for an expensive coat, so this serves my needs perfectly.
I haven't tried it on yet, but so far its the right size that I picked out and I can tell from the length and with of the package. It comes with buttons and pockets which is perfect. Thanks.
Love love love this clothes! Super cute and comfortable! Got three compliments from strangers the first day I wore it. Have loved everything I buy from Rotita. Highly highly highly recommended.
Not bad for the price. Arrived quickly. The products of your websites are true to the picture and well made! More importantly, they look adorable! Fits great! Love it!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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