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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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All of the customer comments seemed very contrived. And none of the customers have more than one review. This is all FAKE.
They want send my return labels. So i can exchange my items... so I'm stuck with clothes I can't even wear,,$ 92.00,,,, wasted,,, never again,,,, sucks,,,
After three days of trying to return my items I was offered a 50% refund and I could keep my items. I don't want my items. Then they offered me an 80% refund and I could keep my items. Once again for the 4th time I asked for a return address because I don't want my items. They finally gave me a Maryland address. Today I got my items back saying return to sender. BUYER BEWARE. There is no address or phone number located anywhere on their website. Nor do they let you know this company is in Hong Kong. Thank God my credit card company has my back. Absolute scam if you need to do a return.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
All my friends and classmates are fans of Rotita. We love the fashion designs of the clothes, and we love the price the most! Truly speaking it helps me save a lot of money. And the shipping is great. My package can be delivered on time for my party.
The clothes on Rotita are sure to have you craving. They have vivid colors and stretchy materials. The swimwear on Rotita successfully caught my attention that they even look great even on fat girls. I believe that in the future Rotita can provide us more trendy clothes.
I have placed and successfully received over 15 orders with Rotita. I love the quality & great value for money. The clothes I have purchased are beautiful, stylish, comfortable and sophisticated. I have always had and received open communication with support staff, which results in satisfying resolutions. Excellent, helpful Feedback and photos from customers-giving honest information on sizes, colors and styles.
Was very worried after reading reviews after I had purchased swimsuit for my daughter, in fact tried to cancel the order. The swimsuit did take about 3 weeks to come, but when it arrived it was exactly what she wanted, a lovely design and fitted perfectly and to size. Maybe we were just one of the few lucky ones but very pleased with the swimsuit and the price.
Sizes run small, service is slow. When you return the items it takes forever to get the refund. Ordered items May 8th, received mid June, we are now in July and still have not received my refund.
I ordered a dress on Rotita and it arrived in two weeks. The dress was about 4 Euros so I was surprised by the quality of the product, which was actually good for the price! I was satisfied with my order, I'm will definitely order more in the future.
I have placed 10 orders and getting ready to place the 11th order. The jewelry is awesome and so affordable that I just can't quit ordering. Everything I ordered is beautiful.
This was absolutely the best site. I look at all the measurements and choose the correct size according to the size chart they provided. I also asked the customer service and they reply me very fast. Very good service. It doesn't take much to effort compliment their product.
Great site! Products are always with good quality! I ordered some clothes from this store. And they look really flattering on my figure. I'm totally fall in love with this site and add it to my favorite. Seriously, a best site I've ever purchased from. I will purchase more!
I like shopping online from this store. All the cloth are beautiful and fits very true to size! I always receive a lot of compliments with their clothes. I think the material also in a good quality and I love the style of this store. I'm going to have more! Thank you so much for providing such a beautiful product!
I order June 10 and today is July 5th--still haven't received my order. I tried to contact their online chat email, but never heard back. Today when I tried to contact the online chat, the email returned to me.
Dear Customer,
I have checked the order for u, the order has been hold on by the customs of your country, so this delay the shipping, pls understanding
And could you wait more about one week? If you still not get the order, i can apply 50% refund for u
DO NOT purchase ANYTHING from this company. Their return policy is HORRIBLE! You're better off using Amazon, Macy's, JCPenney or Kohl's. I needed to return a bathing suit because of the fit and had to get "permission". The company gave me permission then refused to accept my packageafter I had to spend the $9.00 to ship it! Worst company! I will be contacting the Better Business Bureau and the Chamber of Commerce in Maryland. I will be posting on ALL social media websites!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Thank everyone for the reviews! I went to Liligal and was going to order based on their site's reviews! Everyone I read was positive. Then I thought I had better check. I have decided to not order and safe myself the hassle. Thank you again!
I put in a Paypal dispute. They offered me a small 36.00 to drop my case. I said no and escalated it to a claim. They then came back and offered me 56.00 a 14.00 loss. I went ahead and settled it out because at least the shipping had to be that and I wanted these people out of my life. I hate this company and never as long as I live buy anything from them or any company from China. China is notorious for fake food and products. Never again.
Terrible quality, no shape and when I returned and payed for the return, they pretend they don't speak any english and until now (its been a year) I haven't gotten my refund. SO i payed 20£ to return the clothes to china and my 80£ haven't been refunded. STAY AWAY!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I absolutely love this store, from the style to the quality of all the clothes. I have ordered many clothes from them. It fits me just like a glove. It's also very comfortable. Which was everything I expected and more. Highly recommend this site. I will definitely buying from your store again.
Love this Site. Got a lot of good complements when I wear their clothes. I would buy again from this seller. Shipping was fast too. And the sizes was right. The size chart was easy to understand. So I can choose the correct size by myself. Also, there is detailed product information on the web-page. Very good site!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.