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RotitaReviews 10,406

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Pennsylvania
1 review
0 helpful votes
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So happy I bought this top from Rotita! Its one of my favorite shirts. It's very versatile it goes well with jeans, leggings, and a skirt. It fits beautiful. It is true to size. Its very sexy and comfortable. I have a tattoo on my upper arm and I love the sleeves on this top to show it off. I probably will buy it in another color too.

Date of experience: July 11, 2017
Georgia
1 review
0 helpful votes
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Stylish but modest
July 11, 2017

Great shirt for the price. I was skeptical at first but decided to give them a try and I was really impressed. I went up a size... I'm usually a medium but went up to a large since the reviews I read suggested going up in size. It fits just right. Here are a few pictures of different angles of what the shirt looks like on.
I love the length... it offers coverage for curvy women like myself.

Date of experience: July 11, 2017
New Jersey
1 review
0 helpful votes
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Just What I Want
July 11, 2017

Looks and feels fabulous! It's just the right kind of jacket for me in north of Sweden early September. For your kind remind, if you have broad shoulders and quite large arms, buy a larger size. My mom said that the price is so cheap. She couldn't believe that the quality is much better than she expected. Hahaha, overall, it's a good purchase.

Date of experience: July 11, 2017
Florida
1 review
0 helpful votes
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Essential Sweater
July 11, 2017

"Very warm sweater! I bought it for my mum's birthday and she really really really loves it! It is very well made and the design is absolutely autumn essential. It runs a little small but the design is the thing I love. Also I love the way this feels on body it's so smooth and soft. Overall considering the price it is a good product. I think I will buy some other items from this site again.
"

Date of experience: July 11, 2017
Illinois
1 review
0 helpful votes
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Elegant and Sexy
July 11, 2017

This dress is not only beautiful, but elegant and sexy. You guys should produce more items for bigger American women. I have been considering about so many items other websites but however the size are too small.

Date of experience: July 11, 2017
Texas
1 review
5 helpful votes
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I placed an order for 2 suits. The suits arrived and were not true to size as advertised. In with the suits was the invoice for how much the suits cost the company. I was charged $60 and they paid $13 for both suits. I inquired about returning the suits which took several attempts and going back and forth to get them to send me the return info. I mailed the suits back with the return info provided and paid for tracking with signature required. They refused the suits. I have still not received the suits back nor a credit. If "0" was a rating that is what I would rate

Date of experience: July 10, 2017
California
1 review
7 helpful votes
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Bad Customer Sevice
July 10, 2017

When you try and return a product for exchange they will not let you reach anyone because they require that we make 'a ticket' first and it keeps asking for a transaction #. Sounds simple but they have conveniently left out that number so all that keeps happening is that we are going around in circles without being able to complete the required steps. That ticket is the only way to contact them but since it don't work nothing happens.

Date of experience: July 10, 2017
Earlene L.
California
1 review
6 helpful votes
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Company SUCKS
July 10, 2017

Ordered...item doesn't fit according to their charts. Been trying to return .. asked for address. ..they don't respond immediately so you can get a CREDIT. . So you're stuck w product.

WARNING: DO NOT ORDER FROM THIS SITE! !

Date of experience: July 10, 2017
Florida
1 review
5 helpful votes
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I ordered some cute swimwear. However, it did not fit properly and I have been trying to return them, and THAT PROCESS IS BEYOND STUPID! I have tried to put in a ticket, and the order number I have in my email doesn't work for the return ticket. You cannot reach anyone directly without a "ticket", but I cannot create one because of my "invalid" order #. SO I tried tracking the shipment to see what the order number came up as in case it somehow changed. Funny thing! It's the same order # stated in the email. SO does ANYONE have any suggestions. They have made it impossible to return this order, or even contact a representative in order to assist me. I shouldn't have to eat $50+ dollars.

Date of experience: July 10, 2017
Rotita R. Rotita Rep
over a year old

Hi Jessica,
Sorry for all this trouble. Your order number is correct and we have been processing the return for you now.
I have sent a message to you, please have a check and reply.

Florida
1 review
2 helpful votes
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I purchased a top in my normal size when it arrived i tried it on and it was way to small also the material was almost paper thin. I have followed all there return policies but they will not answer me with return authorization. This is a company no one should ever do business with.

Date of experience: July 9, 2017
Rotita R. Rotita Rep
over a year old

Hi barbara,
In this way, if the size is not fit, you can return for exchange or refund. But we don't receive any message from you by ticket. I have sent a message, please check and reply.

Georgia
1 review
0 helpful votes
Follow HOUT R.
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This dress is soooo beautiful I got many compliments, and I am definitely shopping again thank you. I bought one dress from another site but the material really feels bad. The fabric is really stretchy as well. Definitely I will recommend Rotita to my friends!

Date of experience: July 9, 2017
Colorado
1 review
0 helpful votes
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As the Picture
July 9, 2017

Dress was absolutely as said to be, it arrived earlier than expected for homecoming and the only problem is the bust was too big even when I ordered a small, but other than that I would definitely recommend them to anyone and will be purchasing from them again for prom!

Date of experience: July 9, 2017
Connecticut
1 review
0 helpful votes
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Just like the picture. A little tight in the butt, if you have curves. Especially I want to thank the customer service that she kindly answered so many answers from me. Next time I will choose a larger size. I suggest that I should have measured my bust, hip and waist. But the quality is very nice, and the price is so cheap.

Date of experience: July 9, 2017
California
1 review
0 helpful votes
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True To Size
July 9, 2017

Very true to size, the delivery is fast. The dress came just before my homecoming party. Thanks Rosewe. However the fabric is a bit thin. But it's OK since I can wear it in hot summer days.

Date of experience: July 9, 2017
Massachusetts
1 review
0 helpful votes
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Cute Dress
July 9, 2017

This dress is very cute. As a gift for my sister, she loves it! She wore it to her homecoming party and received lots of compliments! Now I am planning to buy another color of this item.

Date of experience: July 9, 2017
California
1 review
0 helpful votes
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Stretchy Jumpsuit
July 8, 2017

The delivery took a very very very long time but thank god the item didn't disappoint me. I was worried about the stretch issue but the customer service told me that the item is stretchy. Highly Recommend! I can normally get away with wearing a medium locally but the large was perfect.

Date of experience: July 7, 2017
Rhode Island
1 review
0 helpful votes
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Good Quality
July 8, 2017

Waited a long long long time for the item. But the quality is good. Also want too thank the customer service. She kindly help me find the proper size. Overall I am happy with the purchase. The dress is super cute also. I have received so many compliments.

Date of experience: July 7, 2017
New York
1 review
0 helpful votes
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It is the best customer service I ever meet online. She provided me a lot of great suggestions on choosing the right size. I am not confident of my figure, but she helped me find back my confidence and got the perfect dress for me. I am so happy and thanks so much for such great service.

Date of experience: July 7, 2017
Texas
1 review
2 helpful votes
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I ordered a couple of bathing suits. Took them out of bag and immediately knew they were too small. Tried to return the items but got every run around in the book. Had to log into my account to be contact customer service for return form but never able to get in -- kept cycling me around (asked for an email but would say "username" not correct). Tried to set up another account and then it said my order number was wrong (it wasn't). Bottom line --a big scam. Not to mention product is very, very subpair.

Date of experience: July 7, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Virginia
1 review
2 helpful votes
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Nothing seems to be able to resolve this. They promised an 80% refund on my card and also a complete refund for my return which I have never, after all this time, gotten. Order nothing from this company unless you plan on keeping it even if it is not to your satisfaction. I will continue to send reviews or call the Attorney General if Rotita does not credit my account.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards