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RotitaReviews 10,406

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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GB
1 review
0 helpful votes
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Great experience
July 14, 2017

I was worried when I saw lots of bad reviews that I had made a mistake by ordering from Rotita. Turns out I had a great experience. Parcel progress was easily tracked via Royal Mail. Arrived a week before the 'latest' date. Pleased with the quality which is better than expected considering the tiny price. One thing I would advise though - if you're quite full in the hips go up a size in swimwear. I got away with my usual UK size but the bottoms were on the neat side.

Date of experience: July 14, 2017
Kansas
1 review
0 helpful votes
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I'm so glad I did
July 13, 2017

I was very skeptical about ordering a bathing suit without trying it on, but I'm so glad I did. After reading reviews, I agree, definitely order a size up. I'm always a medium top, I ordered a large, and its snug. But so cute, I love it, and it wears well in the pool. Definitely would order again. I am so in love with this! It fits so well and I feel so comfortable in it! I've been begging my fiancé to go swimming ever since it came in the mail!

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Amazing fit
July 13, 2017

Excellent tankini. For my normal XL i ordered XXL, just in case... It fits perfect. The top has lighly padded bra. Bottom can be adjusted by using side ties. This swim suit is comfy smooth material and good quality. I felt like i looked 10 pounds lighter in 10 seconds after putting it on. It covers all the areas i always wanted to hide after giving birth.

Date of experience: July 13, 2017
Washington
1 review
0 helpful votes
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Super cute and fun!
July 13, 2017

This bathing suit fit true to size. It is a good quality suit. I've washed and worn and with no problems. I was actually surprised with the removable pads- they are thick and good quality... I accidentally washed them in the suit and they retained their shape and did get weird wrinkles like some suit pads. This suit is very cute on! I am happy with the fit and the quality for the price.

Date of experience: July 13, 2017
New Jersey
1 review
0 helpful votes
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Highly recommended
July 13, 2017

This outfit is so AWESOME! It is perfect! The sizing is right on target! The material is so silky! The colors are vibrant. The leggings are extra long, the tunic is extra long! AWESOME! Finally an outfit that I comes long enough! I really feel classy in this outfit. Haven't got to wear it out because I just got it, but I can't wait! Five stars from me!

Date of experience: July 13, 2017
California
1 review
1 helpful vote
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Ordered a swim suit according to their size chart and it is 2 sizes too small. I've spent 2 hours trying to follow the instructions to exchange and have given up. I have to request a refund through pay pal

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Virginia
1 review
8 helpful votes
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Wow, I will never order from them again. I am still waiting for a ticket return. They asked for a order # and I keyed exactly what it said on the paper and it came back as wrong number#. So frustrated. I have not but I am going to put something on FB to let people know not to order from them!

Date of experience: July 13, 2017
GB
3 reviews
7 helpful votes
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Rubbish quality, sizing totally wrong despite their 'size chart' trying to return is a nightmare - am getting nowhere with it so I have lost a lot of money (to me). Jewelry is quite nice - only thing in their favour

Date of experience: July 13, 2017
Florida
1 review
3 helpful votes
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Pésimos la truza de dos piezas que compre le doy 1 porque no hay otra calificación pedi una talla L y parece una SX la parte de abajo solo paso de las todillas, pesima la calidad los chinos estan acabando con el mundo yo compre por Liligal.com pensando que era reconocida pero vino de china, perdí 33.00 dolares pero no compro más con ellos.Son unos estafadores.

Date of experience: July 13, 2017
Germany
1 review
0 helpful votes
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This wears as it looks. I was expecting cheap material and not as the picture but its not. Material is fabulous and it wears very well and I based it on their size chart and I purchased a XL. It is free style but the size is a true extra large. I was concerned because of other reviews I've read about their sizes. I will be ordering from them again and it only took 10 days and I received it. :)

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Everyone complimented this outfit. It stood out. And rest assured nof one else will inter the room with the same. It is unique this is why I love shopping on Rotita. Love love love it.

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
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Products Quality
July 13, 2017

Very impressed with the quality of the suit and with the customer service. I paid for the express shipping and emailed asking if they could process the order quickly for my vacation. The wrote that they would get it processed right away and I had the suit very soon. Polite, do what they say, go above and beyond and great product. Thank you.

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
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Love Rotita.
July 13, 2017

I am very happy with my purchase. It looks just like the photo. The first time I wore it I received many compliments. I was a little nervous after I ordered it because of the negative reviews, but everything turned out fine. I will order again from Rotita.

Date of experience: July 12, 2017
Poland
1 review
0 helpful votes
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Finest quality
July 13, 2017

I bought this dress and I wore it on my wedding anniversary 6-9-17. I got so many complements, everyone really did like my dress. But before I bought it I was reading all the pass reviews about this company, and how bad of quality there clothes were. I really didn't want to buy from them. But now after receiving so many good complements on how nice this dress look on me. I will try to order something else from them. The quality of the dress was very nice it didn't look cheap either.

Date of experience: July 12, 2017
Illinois
1 review
6 helpful votes
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I order a bathing suit from them received it then randomly received a 2nd suit that I did not order. Made me jump thru hoops for the return. Then today i get the package back as unclaimed.

Date of experience: July 12, 2017
Texas
1 review
0 helpful votes
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2. Hey Ladies, Love the material, very heavy, love the top, normally I wear a XL from New York & Company, I ordered a 2XL, I thought it was going to big, it was the perfect size. PLEASE do not order your normal size on this website, order up in your size. I'm 214 lbs and my height is 5'7.

Date of experience: July 12, 2017
Iowa
1 review
0 helpful votes
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1I haven't had a swimsuit that fit this well or felt this comfortable since I was a kid, and wore nothing but swimsuits all summer. Could wear this to the beach or on the water all day, pair it with slacks for casual dinner out, and at the end of the evening have to be careful not to fall asleep in it. LOVE it!

Date of experience: July 12, 2017
Ohio
1 review
0 helpful votes
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I recommend!
July 12, 2017

I typically wear a size medium shirt, so be sure you check the "sizing chart" before ordering because I fall into the XL category and it's almost too small on me! (Ships from Japan - that explains a lot!) Love it though. Surprisingly for the price I paid this shirt is not made cheap at all! It took a little while to get but worth the wait... The fabric is very comfortable and light and looks amazing on!

Date of experience: July 12, 2017
Arizona
1 review
0 helpful votes
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Gorgeous
July 12, 2017

I love this top so much. It fits perfect and falls beautifully. I was worried after ordering that it would look a little sloppy on me since it's a more flow-y/airy top and I usually don't look great in them. I'm so glad I took a chance on this. The bottom is a little fitted so it sits snugly on your hips. Color was true to the picture so what I expected is what I got. Immediately after taking this out of the package, I wore it out to dinner and got complimented on it.

Date of experience: July 12, 2017
Arkansas
2 reviews
7 helpful votes
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Same problem. Swimsuits were 3 sizes smaller than advertised. They kept putting me off for a return and never did offer return information even after I filled out required ticket and sent pictures. This is a scam. It took 3 weeks to arrive. I'm out $53.00. They keep offering a small refund if I keep the merchandise.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards