business logo of Rotita

RotitaReviews 10,406

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Virginia
1 review
0 helpful votes
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Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of clothes.

Date of experience: July 18, 2017
Georgia
1 review
0 helpful votes
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Rotita experience
July 18, 2017

Rotita is I cool website! It has tons of cute clothes at an affordable price! Shipping is free which is always good! And they are very easy to work with if you have a problem with an item. I had a great time shopping on rotita.

Date of experience: July 18, 2017
New York
1 review
2 helpful votes
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Purchased $112 of product. Did not fit. Returned and I paid for it. Have not received my refund. It has been two months.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Massachusetts
2 reviews
8 helpful votes
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Rip off
July 17, 2017

This company sucks. Takes forever to get the stuff. If there's a problem forget getting your money back ar exchange it. They won't send you a label to return. They keep you in circles. They're asking for pictures to send them and website keeps coming up saying invalid website. Very frustrating and maddening. Looks like I'm out $100.00

Date of experience: July 17, 2017
New Jersey
1 review
0 helpful votes
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I've purchased from them about three times but all three times I've been very satisfied with my purchases. They're clothes are cute and affordable. I look forward to shopping more at Rotita. Everything on the website is super cute and cheap! I recommend it to everyone.

Date of experience: July 17, 2017
Colorado
1 review
0 helpful votes
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I've ordered from Rotita many times as I absolutely love the fact that they have the latest trends at such an affordable price. Their customer service is also amazing. I used the live chat as I had a problem with tracking my parcel and got help instantly, instead of having to send an email and waiting days for a reply. The lady who helped me was efficient, and helpful.

Date of experience: July 17, 2017
Oregon
1 review
0 helpful votes
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This website is convent with fashionable good stuff which can help you a lot. Good quality and service, also different discounts can really make costumers satisfied. Definitely 5 stars! Reasonable prices for the quality of clothing and great customer service (online chat).

Date of experience: July 17, 2017
Texas
1 review
0 helpful votes
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Thank you so much! It came in less than a fortnight and I was surprised with what I received. It went way over my expectations. All the reviews I said in Rotita said the materials made were very cheap, but the clothes I had received did not seem to be very "cheap". The clothes fit my size, exactly. The shipping was fast, too. Thank you so much, once again!

Date of experience: July 17, 2017
Illinois
1 review
0 helpful votes
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I love Rotita!
July 17, 2017

Rotita is my favorite place to online shop! They have the best prices and such cute products! Plus they always have sales going on that make it that much better! The staff gets back to you quickly and is very friendly. I will definitely keep shopping here!

Date of experience: July 17, 2017
New York
1 review
0 helpful votes
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Very surprised
July 17, 2017

I ordered a shirt about a week ago and its already here and it is so pretty I was a little hesitant to order because I read so many reviews that said the shipping took forever and that some things never came to them I can say that I'll defiantly be ordering again!

Date of experience: July 17, 2017
Virginia
1 review
0 helpful votes
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I am absolutely in love with this swim suit! I ordered the black and white thick strips and the fushia and grey, both fit perfectly. I am in a B size cup and a size 5 around the waist, I am normally between a small and a medium, Reading previous reviews I ordered a medium and it fits perfectly. The top has sewn in cups and the bottom has a tie string to wear you can adjust the bottom to help with your liking. I don't feel the bottom shows to much for me, it covers enough to make me comfortable. I feel like it is heavy duty material that will last while swimming so the bottom doesn't fall down or the top ride up.

Date of experience: July 17, 2017
Washington
1 review
0 helpful votes
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Impressive overall
July 17, 2017

I recommend this website! The item seems well made and the colors (pink & blue are vibrant but not too neon). I listened to other reviews and ordered XL which is a little big on me, but I'm going to the beach tomorrow and don't have time to exchange. It will work, but the large would have fit better. I am 5'7" 166lbs. I like that the bottom ties can be tightened, and I was able to tighten the straps beyond a seam.

Date of experience: July 17, 2017
Nebraska
1 review
10 helpful votes
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Sizes and returns
July 16, 2017

Sizes are off... runs very small. Good luck returning! Can not get the ticket site to work so after many tries I took clothes to Goodwill. Never again

Date of experience: July 16, 2017
Texas
1 review
5 helpful votes
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I have tried numerous emails to this company to return my order. No success. Throw your money down the drain - it's more satisfying!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Massachusetts
1 review
0 helpful votes
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It fits perfect!
July 15, 2017

I really love this suite! The only reason I didn't give 5 stars is because the top is a little to big but I wouldn't want it smaller because the bottom of the top piece that keeps it down is little tight. The bottoms fit perfect so I'd be scared to get a smaller size and the bottom not fit. All in all tho it still fits and u just love how it covers what I want coveted but is still a 2 piece! Love love it!

Date of experience: July 14, 2017
South Carolina
1 review
0 helpful votes
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Great Purchase!
July 14, 2017

This is a cute suit represented exactly as it is. I am 5'3" and wear between 4 and 7 in pants (depending on the brand and how bloated my body feels like being. Lol) and a B cup bra, if that helps with sizing any. I have not gone swimming in it yet but it feels like, unlike some suits, this one is actually made to swim in as well. And yes, it is a tank made of bathing suit material sewn on top of a bikini top. I only wish the blue was offered in the wider stripes like the black.

Date of experience: July 14, 2017
Kentucky
1 review
0 helpful votes
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I've got an apple body type with a smaller bust. I wear size 14 and the XL suite fits perfectly. This suit is wonderful. The straps also are adjustable in length if you need it. The bottom was fine for me. If you have a full bottom then the bikini bottom might not cover as much across the back as you'd like. The top perfectly hid the thick middle I have from both my body type plus baby weight.The suite itself doesn't feel cheap at all. I'm very happy with it!

Date of experience: July 14, 2017
Indiana
1 review
0 helpful votes
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Great Suit!
July 14, 2017

I was nervous about buying a suit without trying it on. But i read precious reviews & it helped me with my order. I loveeee this suit! After having my daughter it hides my baby belly & i love that. But the top & the opening on the side still make me feel confident.

Date of experience: July 14, 2017
Connecticut
2 reviews
4 helpful votes
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Rotita is awful!
July 14, 2017

Cannot return no matter how many ticket requests I make. I live on social security and cannot afford to throw this money away. Reading other reviews to find out money is not returned. Keep away from this site. Rip off! Quality is lousey!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer,
Have you submit a ticket? We will reply your ticket in one working day; if you have submit ticket, pls send me the ticket number, and i will check and solve the problem for u

Florida
1 review
5 helpful votes
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As above:
T*******133
Impossible to get anyone to help. Been waiting for several days. Customer service does not respond. I will give up

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer,
I have checked the ticket for u, the reason is that you have closed the ticket by yourself, so our customer service can not receive any information from you, you can open a new ticket to connect our customer. By the way, your order is unpaid and you need to pay for the order through paypal account.
Thanks