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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
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Returns
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Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Since ordering from Rotita, I have received my merchandise in a timely fashion and have been pleased with the fit and quality of the material. I have also used the Chat line and have received excellent customer service. I learned, it is best to place orders as soon as possible to have your merchandise for special occasions. It works for me!
I have placed a total of 3 different orders with them and have never had a problem. The items are as described and returns is quick and easy if you select shipping insurance when placing your order. You get points for placing reviews and you can use them to buy items.
Rotita is my favourite website for clothes from the whole world! Friendly customer service, very quick, they accept your products as return if something is not as you expected, you get your money back in a few days. The products became more and more quality, of course not too expensive materials - but well selected from all what can come from China. I love this website!
One time my package was lost and I contacted Rotita customer service, the chat is readily available and they provided me a refund for my lost. Clothes and fit size are always what's described on the website. I keep coming back for more, the clothing is cheap, cute, and fine quality.
There's something for everyone on the Rotita site. I've shopped with them for two years and I'm always delighted with my items when they arrive. They also have excellent customer service and will let you know immediately if there's an issue with your order. I recommend them most highly!
Ordered a swinsuit which was not true to size. I attempted to send the swimsuit back to address given and jumped through the million hoops... RMA number etc.
Well guess what was back in my mailbox today? Yes... the swimsuit... and the return label says... "Return to sender... unclaimed... unable to forward" then another "return to sender".
Pay the extra 10 bucks and go to the department store, then... if you need to return it, you can and not throw your money away.
They will run you in circles to get to return and get your money back. I got an address to send items back as I was told and the box came back undeliverable. I am out 100.00 too.
I have been trying to return a swim suit for 2 weeks now submitted a ticket and no one has called me to give me a RMA# That's one way to make money no one can return anything
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I love this site. Rotita has a wide variety of products. I have ordered various products from them and they have all been fantastic, especially the swimsuits. Rotita also has excellent customer service. If you have problems with your orders they are always willing to resolve any issues that may arise.the reply is very quickly. I love the products as well the service!
Rotiat is a great online store to get cute clothes at cheap prices.The shipping was fast and the clothes are exactly as described. I will definitely continue shopping with them, because they are so generous with their discounts and coupons, as well as points that can give you up to a 20% discount before shipping costs. When asking their customer support a question, they always get back to you rather quickly. I will definitely continue shopping at Rotita!
I wanted to share that I had an awesome experience with Rotita. Quality of products is awesome and I would definitely buy here again. I'm very happy with shipping. I paid for expedited shipping and I got my products faster than the stores here in the U.S. I placed my order on a Sunday and by Thursday I had all of my dresses at my door step. What I recommend everyone doing before ordering is ask if your item is in stock that will make your purchase go faster and better.
I had some questions regarding an order I placed. The staffs are so polite to give me the information. I appreciate the help, and a fast response.
Rotita is a high-quality online fashion store.The color and quality far exceeded my expectations. I would like to recommend this site to my family and friends.
Quality is lousy! Cannot return no matter how many ticket requests I make. Stay away and do not order from this company.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Your contact us does NOT work... get lots of error msges... unable to get thru with complaint! Wrong ordered recvd... item *******... never ordered! Sent 3 msges to rotita.com. Got msge not accepted! Vey disatisfied with ROTITA system! Respond immediately and send correct item as ordered...
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
It came exactly as I ordered it. It's beautiful and really detailed. I used the size chart and it is the perfect fit. It is very good quality and super affordable.
I am extremely surprised of all the negative comments. This website is just stunning! They have wonderful dresses, I love them so much
They have amazing clothes for even better prices! Great deals to good services. Unlike other online shops, Rotita will deliver what you order exactly.
This is the fastest and cheapest online fashion store. My package came in a week, well packaged, with the exact articles and are of good quality at low cost.
They have good sales online and in store and during one shopping trip I can usually find 2-3 things I absolutely love and have to have so that works for me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.