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RotitaReviews 10,406

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Colorado
1 review
0 helpful votes
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Love this blouse extremely sexy. Ended buying three as if this writing... a birthday gift for my sister who admired mine.

Date of experience: July 25, 2017
Pennsylvania
1 review
0 helpful votes
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Great Clubwear
July 25, 2017

According to other customers, the size of this item is a bit smaller than usual. Thus, even though I'm usually size S, I ordered M, and it fits perfectly. The fabric is very soft, but is thinner than I'd prefer. Overall, it's a great product, and I'd recommend it to anyone.

Date of experience: July 25, 2017
Kentucky
1 review
0 helpful votes
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It's a good outfit for the price. The reason why I am giving it 3 stars is because the material is kind of cheap. If you bend over it will become see thru. I ended up returning it because it did not fit me right. I am 5'6" and weigh 160. My measurements are 36" 30" 38" the bottoms were a little looser then I wanted them to be and the top was too small

Date of experience: July 25, 2017
California
5 reviews
6 helpful votes
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Worst service ever
July 24, 2017

Worst service ever, their customer service is beyond a joke! The website says easy return, that's a joke too! All they do is send you email after email after email expecting a response. When you respond to each time they just ask you the same question over in the the next email. No phone number to call. I returned per their stupid mode of return that they work with which is a joke and mailed my package back to the address that they sent in one of their several emails to have it " RETURNED TO SENDER" whenthey received my package. Not only am I out $27 for the bathing suit but I'm also out eight dollars for shipping when I set it to them and they returned it to me! Of course they won't give me my money back now. The clothes fit $20 I guess because their bra cups in their bathing suits are absolutely a joke. It wouldn't even fit my eight-year-old niece! BUYER BE WARE. Do not order from this crappy company

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer
I have applied the refund for u, pls wait about 1-3 working days to get it

Nevada
1 review
0 helpful votes
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Love the dress
July 24, 2017

It was just to small for me. I am a 20/22 and normally a XXL will fit. This dress just runs really small. All of my cloths that are not a numbered size are XXL and they are plenty big. BUT the dress is beautiful and I love it in the other colors that it comes in as well.

Date of experience: July 24, 2017
Texas
1 review
0 helpful votes
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Absolutely astounding value for such a reasonable price. The workmanship was far superior to what I expected. It is a high quality dress with skilled decorative embellishments on the front and back. There was no zipper, but the stretch fabric made it easy to put on and take off. I will wear this dress again to a New Year's Eve party or other Roaring 20's theme event. It was such fun to wear, and I received many compliments. Thanks for having such an incredible product.

Date of experience: July 24, 2017
Washington
1 review
0 helpful votes
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Great for the price
July 24, 2017

I'm 5'9"" about 170 with a little stomach. I got an XL and it fit perfectly. Do expect thin material, it is basically a Halloween type costume. Expect that type of fabric quality. I thought it was well worth $29.99.

Date of experience: July 24, 2017
Florida
1 review
0 helpful votes
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5 stars for being inexpensive! Sure the fabric is a little thinner than you'd get with a $80 department store swimsuit. I don't have high expectations for this holding up to multiple washings and wearings but is sure to last a short summer season. Don't be afraid of fit. I was scared and ordered a size larger than I would normally. This is a 3xl size 12-14. I might have been better off with a 2 X but I'm happy to keep and love this suit anyway

Date of experience: July 24, 2017
Tennessee
2 reviews
1 helpful vote
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I agree with the other disappointed customers. The actual product is NOTHING like the picture. The sizing it totally off(runs very small), and lets not get started on the quality of the material! CHEAP, CHEAP, CHEAP. The package that it arrived in looked like a bag you get from the neighborhood convenience store. No other invoice included. I was just so excited by the pictures and the price, I did read the FINE PRINT. Wish I would have pulled up reviews before I got suckered in. This 5 STAR review... I feel are fake. Buyers PLEASE beware.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Massachusetts
1 review
7 helpful votes
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Big time crooks
July 22, 2017

Rotita Liligal, Shein, Fasion Mia, an many other sites advertise the same clothes for the same ridiculously low prices. There is no such thing as a free lunch. You cant possibly get the beautiful dresses they picture for only 30 bucks. The sites look legit but beware. If it looks like a Chinese company, stay away from it. If the models look Chinese (even when they chop off their faces) or the descriptions are not quite written grammatically correct, know you are are about to be swindled. Also important if every review on their site is a 5-star, you know they are fake reviews, or are being compensated somehow to write good reviews.

Date of experience: July 22, 2017
Illinois
1 review
0 helpful votes
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Great store!
July 22, 2017

I love this store, everything is so fashionable and i love the prices. I will share this store with everyone and be shopping here more often. The shipping is a bit slow but i willing wait for the wonderful stuff i can have.The customer service is quick and helpful.

Date of experience: July 22, 2017
Maryland
2 reviews
11 helpful votes
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Ok so I heard that their clothes run small according to Liligal so I ordered up 3 sizes and what did I get something that was about 10 sizes to small! I gave them 2 stars instead of just one because they did allow me to return the clothes minus the postage they paid to mail it to me and minus the postage I had to pay to mail it back. They continue to send me coupons but I don't think I'll ever fit into Barbie's wardrobe!

Date of experience: July 21, 2017
California
1 review
3 helpful votes
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Impossible return
July 21, 2017

I'd give zero stars if I can! No response to me. Bulls**t company. At least it's only 1 item and I'll throw it away! Should have googled the reviews first

Date of experience: July 21, 2017
Kansas
1 review
7 helpful votes
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Never buy from Rotita. Your product will be sent from China, will not fit as advertised, and is likely to be mislabeled for customs, so it will take 2 months to arrive. While you wait, you won't be able to tell anything about where the item is from the shipping info they give you. When it looks nothing like what you thought you ordered and you ask for a return/refund, you'll spend at least half the cost of the item to ship it back.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 21, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Ohio
1 review
0 helpful votes
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Excenllent overall
July 21, 2017

Processing orders takes patience to wait for but they're quick to ship once that part is done. I've always received my package earlier than estimated arrival time which is awesome and received all items purchased, never missing any items. Merchandise is cute and good quality. I like that they have an app which is easier for browsing and or shopping on the go.

Date of experience: July 21, 2017
California
1 review
5 helpful votes
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Awful
July 20, 2017

I ordered a bathing suit from Rotita.com. It did not fit and the quality was poor. There was no return address on the package (except somewhere in China) and no info. On returns on their website. Finally, I called them and got an address for the return. My package came back as the address was non-existent! Their customer service is awful and I am stuck with a bathing suit I don't want plus the cost of shipping to return the item.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
4 helpful votes
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No customer service
July 20, 2017

Unable to get a response to return a bathing suit. Despite that it took over a month to receive. Unable to get signed into web site. Keep getting error messages. I should have read reviews before ordering. Never again. Even if I get a return ticket I hold out no hope of a refund based upon comments.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New York
1 review
9 helpful votes
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Crooks
July 20, 2017

They make it impossible to return an item. There site will bring you in circles over and over. I even called the overseas # and there is no answer. Pass the word to everyone. Lets put these crooks out of business. They Suck

Date of experience: July 20, 2017
Pennsylvania
1 review
3 helpful votes
Follow Dottie C.
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Ordered swimsuit and top is too small. Tried about 10 times to submit a ticket but keeps telling me the order number is wrong and it is NOT! Even copied and pasted order number. So now I'm stuck with an item I can't use. I will report this to BBB.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
1 review
1 helpful vote
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Amazing Site
July 20, 2017

I absolutely love this website. Always order from it, the prices are fair, it may take some time on the delivery, although some orders might come faster, but overall I love it. I am very satisfied with this website, would definitely recommend it.

Date of experience: July 20, 2017