Never received the merchandise. After I initially told them they told me to check with the post office, they weren't the ones who sent the package, China did... I paid them, not China. Post office, although package was checked in was lost before delivery and was told if it was not insured there was nothing they could do. Emailed Rotita 3 times to get an insurance claim number, no response whatsoever. Now it is too late to even try to make a claim to the PO and I'm basically SOL almost $100. Contacting BBB and my charge card company.

I ordered for bathing suits. I went by their sizing chart. All 4 suits did not fit and the material was very poor quality. The return policy is horrible. They give you 30 days but you must first request a return ticket number in order to send product. They never get back to you and you have no idea where to send the product to. The products were shipped from China. I have no way of returning the products. They looked so beautiful on the website, but are cheap and horrible in person. Super disappointed. Horrible customer service. No response from the company. They don't even allow you to sign into their website in order to contact them. Very confusing and frustrating.

Thought this was a cute dress, at a great price. Checked the website and confirmed the item could be returned. It was way too small-- I'm a size 6; the M wouldn't even zip. So I go to return. I have to put the item back on and take a picture! They responded by offering me 50% back if I don't return it -- to save me the cost of shipping! But they didn't share the cost of shipping, or a return address for me to assess what the best course of action is.
In addition, their ticket system is flawed. You can close the ticket - and lose your reply-- or "go back to ticket list"- and your reply is lost. So I created a second ticket as no matter what I tried, they actually didn't have an option to save the reply once you typed it.

Really cumbersome service, clearly carefully designed to deter returns.

DO NOT BUY FROM LILIGAL

I tried to make a return which Rotita says must be done within 30 days. They say my email doesnt exist and yet i've received 4 emails from Rotita. I wonder if they make it impossible to return by 30 days so i cant return it at all. The BBB should investigate this company

I have never seen a garment so poorly constructed, and the size did not match the website description at all. I asked for a refund. The company offered me 50% (and I can keep the merchandise) if I didn't want to return it. I said no. The return address is in China. NOWHERE does it say that on the website. I'm still "negotiating" with them.

MY MISTAKE: I misread the return address. It is in the US. In response to my second message, The company offered me an 80% refund if I wanted to keep the items.

DO NOT USE Rotita. Waste of your money and time. 3 items ordered in FEBRUARY Arrived quite quickly, but were terrible cheap material and not true to size - much too small. Then comes the fight for a refund! Refusal to send return address - just try to get you to accept a partial refund that NEVER gets actioned. Raised tickets are hard to re-find or disappear. Here are their replies to me:

Your ticket(ID: T*******759) has been updated.

The latest reply is as follows
Adminstrator At: 02/11/2017 10:16:57 AM
Hello, Customers shall pay for return shipping fee back, and you could go to local post office and ask about shipping fee back to China. I am sure its not cheap. So could u please consider keeping the item and have a partial refund?

The latest reply is as follows
Adminstrator At: 02/14/2017 10:30:39 AM
Hello, Sorry for the trouble but it is shipped from China. We will give you 20% refund if you keeep it, is that OK?

The latest reply is as follows
Adminstrator At: 02/15/2017 10:59:46 AM
Hello, Do you read our return policy before you buy? If you want to return your package, we are sorry the refund is about 60% of full payment you paid. The rest money is for shipping fee we sent items and return shipping fee is paid by you. Do you agree with it? It costs much money and takes a long time to do that. If you insist, we will give you the address

SIX MONTHS later - still no return address or Refund...
UPDATE 21/08/17 - due to me posting this review Rotita have now refunded all my money. Their last request was that I take down the negative review. Need I say more?!

It took over 3 weeks for my order to arrive. The fabric was thin and cheaply sewn together. I
Followed the first step for return, which was to email the reason for return and wait for reply. When I didn't get a reply in 5 days, I completed another request indicating that this was my second attempt. The reply thanked me for my order. I write another request but never got a reply. By that time, over 2 weeks had passed. (The company gives you 30 days to return.) The post office advised me to forget it because they couldn't guarantee it would arrive on time unless I paid extra. General airmail to China starts around $15.