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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Not a happy customer! Order did not arrive yet! I needed these bathing suits for a trip. I payed extra ti get them faster!
I have got my clothes here twice. The price is so cheap, and the quality is also good. And the shipping is fast! What more, the shipping is free. I will place my order in the further!
I love the clothing that they offer here. The newest trends are always easy to find on Rotita. You get free shipping and it is fast. Some of the clothing they offer are wholesales items that I can get a lot cheaper.
Rotita is one of my favorite online-shop. The price is reasonable, their shipping is free, they update their products every day, and you can choose what you want in such low price.
I was looking at your site and thought that I might like to order several items. Then I took a look at your reviews. Why would I order from you to receive inferior product then have to pay 50-80%. Or have to pay shipping to China to return items. If I was going to give money away I would give it to charity. What can you possibly do to change our minds to do business with you? Without giving me the standard answer.
I order a swim suit, it is very poor quality. The top does not match the bottom. I requested to return it, but there are no free returns as advertised because the cost to ship it back is on the customer and probably exceeds the cost of the item. I was offered a 50% refund and I could keep the useless item. So in the end I am out money.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a bathing suit, which took a long time because it came from China, which I didn't know. The bottom skirt was fine but the bottom under was a size too small, so obviously it was badly made, the same piece was two different sizes. The return process says they will call you! Really?! Who does that? A scam company from China. They did email me and offered me a refund of 80% and told me I could keep the item. Of course, as they would have to pay to send it back to China. I said no, it didn't fit, and after a few back and forths, they refunded all but about $5.
I ordered 2 swimsuits and neither fit (yes I checked the size charts before ordering.) I opened an RA that is required by Rotita.com. I received no response so I kept emailing them. Finally, they tell me that I can send back to China (shipping charges were very high) or I could accept a 40% credit to my credit card. I said I would accept the credit. They never gave the credit and never responded to any of my questions. I was not allowed to open a new RA. The system would not let me. I gave away one suit to friend and donated other one to charity. DO NOT BUY FROM THIS COMPANY.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I have not been able to obtain an address to return items, been getting the run around with their "ticket" crap.
Anyone have a phone number or address?
Rotita has a great selection of products in almost every category imaginable. Their prices are fantastic and the way the items are portrayed and described is how they look when they arrive. Sizing charts have also been accurate. I also love the fact I can shop securely with paypal on their website. I have been impressed by the quality of the products I have received and will continue to shop with them!
Very good. The material is very soft and has a nice feel to it. However, the bottoms are a little bit small and the top is a bit big for my small boobs. Sides that I'm very happy.
Excellent! Very fast shipping! Item as described. The jacket is so cool. It already become my daily wear. Love it. Hope there can be more plus size dress for us big guys. Overall it is a nice item.
I have bought a lot of clothes through Rotita In the past couple months and I am very happy about the quality of the clothes. I am very happy with everything I have recieved,. I will definitly order again.
Placed an order many months ago, the item arrived yesterday the item ordered was xxl it came in a bag marked xxl but the garment's tag said M
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Wrong size sent, can not get in contact. Do not order from these crooks. Poor quality, under cut sizes. Will try to stop Pal Pay founding them.
Quick service, excellent customer service,. Good refund policy. I ordered a dress from them, changed my mind when it arrived, i returned it got my full money back, no issues
Once you order it has to be made in China and it takes months to receive. Clothing is too small, like the Chinese and returns are impossible. I threw away my money. DO NOT ORDER!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Bought couple blouses, sizes WAY off. Asked for refund, agreed to an amount less shipping. They claim to have issued refund but nothing and it's been a most 1 month. They won't respond to calls, msgs or emails and thier ticket process is a joke. Caution don't do business with these people, if you have a problem they'll never resolve it!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a XL swimsuit, it arrived 3 weeks later. As soon as I saw it, I knew it wouldn't fit... it might have fit a size12 figure at a stretch... looked at the returns/ exchange policy... I read over the terms and conditions, and tried at least six times, every time I put the details in to submit, they disappeared... you get know where with this company. And lose all your money... this is a SCAM do not buy.!
Ordered a blouse going by sizing chart, waited for weeks for it to arrive, then after all that it was so small i couldnt even get into it, also very roughly made, couldnt be bothered to return the item.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.