I order a swim suit, it is very poor quality. The top does not match the bottom. I requested to return it, but there are no free returns as advertised because the cost to ship it back is on the customer and probably exceeds the cost of the item. I was offered a 50% refund and I could keep the useless item. So in the end I am out money.
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Jerilyn Has Earned 7 Votes
Jerilyn I.'s review of Rotita earned 7 Very Helpful votes
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards