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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
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Returns
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Customer Service
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Terrible website!
Can't sign on - says it sent a password - didn't. Someone please contact me. *******@mke-inc.com. I need to make an exchange and I can't get your website to work and you offer no telephone number.
This is so a scam dont fall for it! Law suit coming your way.!
Dont fall for this scam website they are not real they are trying to get your money! Read reviews before purchasing anything from them.!
Beware of this site! Dishonest. Take your money but don't deliver!? Ordered and paid with PayPal for safety. Almost 2 months and no parcel. Provided PayPal screen shots. Date time reference number and amount. They won't refund. That equates to stealing. Very shady. Refusing to fix the problem. Apparently PayPal proof of purchase listing all of their info is not good enough.
The one top I got that looked ok. Drove me nuts., the seams itchy. No address to exchange or return to! Going to give everything away. If anyone else wants any of it! Never again! Only going to buy in person or through a store I'm well aqainted with... Quality & exchange policies.
Rotita says my order shipped out and I will receive it no later than 12-25-2017.
My order has not arrived. I have wrote a ticket and tried to track the order and all I get is we will contact you in one business day and the order left the facility 12-10-2017.
I have ordered from other companies in China and got my order in less than 2 weeks.
I also paid for insurance now I will have to go through the hoops to see if I can get my money back. I will never order from this company again!
Very small sizes compared to US sizes so basically don't buy because you have to return them to CHINA! I received my one top in about a week or so. Gave it as a Christmas present & was worried Rotita would say I was over 30 days. They did not but instead offered me 80% back or pay shipping to return to China. I countered and asked if would give me 85% refund and they immediately issued a refund to PayPal. Wished I would have asked for 90% but only lost $4.66. That was a cheap lesson! The quality was so so. It was some sweatshirt material made into a hoodie with a longer uneven hem. Cute idea but was too small (ordered a large) and the back of it was dress length over jeans. Didn't have a horrible experience but wouldn't ever order again.
I order from them but have receive my order! The first time I order it arrived on time but the second order I have received it! If yall dont send my order by Saturday! Im going my bank to canceled the money you take out of my account! I will not order again because yall dont responded and yall didnt send my clothes!
How does one begin to get their money back or at least exchange the garments to a size that fits. Seems to be a dead end on contacting anyone to handle this.!
BEWARE! Do not order from this company. They will steal your money if you are dissatisfied with their merchandise and want a return. Poorly made items. I will NEVER order from this company afain
Like Karen J., I received the item which was too small. I could not obtain return authorization and could not find an address to return it to. Paypal Credit initially gave me credit but then refused my claim. When I called Paypal, they found me an address to return to and told me to get a tracking number. I did all this and received the tracking notice that the package was delivered. Since them I've been calling Paypal every week looking for my credit. Each time they said they would file an appeal and I'd hear within a few days. Finally, today, they told me that my appeal was declined because "a claim cannot be reopened once it is closed". I'm disgusted!
After posting my review regarding product and service from Rotita, I am pleased to say Rotita responded quickly and I have now received a full refund. Although happy with the outcome, I think it shouldnt have had to come to naming and shaming to get a result.
I bought a jumpsuit in July, it arrived quickly but was poorly sized, bad quality and had stitches not caught on one strap. I tried to arrange a return online but was unable to enter the site for some reason. I returned it to the address on the packet the next day, signature on delivery, so far no reply, no refund. Not happy! Will not order from this company again.
Took forever and an intentional hidden information on how to get a refund and they basically charged me over $60.00 for 2 cheap swimsuits that don't fit. I returned them and no refund. So they have the product- brand new never worn and my money.
I've already written one review. I've ordered 4 items in PLENTY of time to give as Christmas gifts. My credit card was charged immediately. Nothing has arrived as of Dec. 18. Their customer service hour are 11PM - 2AM EST. You cannot track orders. I received an email letting me know that they don't accept returns and to deal with the original distributor. I can't comment on sizing or quality as I've received NOTHING, but I'm skeptical give the host of negative reviews. This company is a complete scam. NEVER order from them!
This dress hugs all of my curves but in a classy way. It's nice in green. Nice length and I like the light material for summer& spring. Arrived early and the price was great. Didn't have a smell like some clothing shipped from China. I wish I ordered another color. I absolutely love this dress! It is made of good quality material & very flattering on.
I love this dress! It fit as expected according to their suggestion/size chart. I'm 5'5" & 135lbs and the Medium fit me perfect. The material is soft and smooth. The design is as pictured. I wear a size 10-12 and I ordered an extra large and it fit me perfectly. I love this dress and I am planning to order more colors.
Huge mistake! Placed order on Nov 26th still waiting, can't track or call. Do not order from this so call company.
Sorry
No problem with your bank,, but you open a chargeback case -ID PP-D-******* in your bank before, we have no right to apply refund now, so could you just send the case ID NUMBER to the bank and ask them to closed first?
Marietjie K. Wrote: ------------------------
Dear Rotita,
There is no problem at my bank. They have never denied a refund.
You may go ahead and refund me for the products which I did not received.
Thank you.
Rotita R. Wrote: -------------------------
Hi, sorry, have you send the case ID PP-D-******* to your card bank? If closed the case, we will have the right to apply refund, pls understand.
Marietjie K. Wrote: -------------------------
I did contact Capital One, and they stated that it is impossible for them to refuse a refund. This must be a mistake. Please, do the refund.
Thank you.
Marietjie
Rotita R. Wrote: -------------------------
Sorry, the bank refused our refund about the $68.86 again
Would you mind to contact the bank to confirm
We will try again, thanks
Marietjie K. Wrote: -------------------------
I do not know what you are talking about. I do not use PayPal. I dispute this with my credit card company but you denied the refund - so the case was closed.
You now may go ahead and do the refund.
Thank you.
Rotita R. Wrote: -------------------------
Hi, about the order
W**************
Dear customer,
Thanks for contacting us. I understand you are quite concerned about the refund. But you have opened a dispute on PayPal before, so we are not entitled to process the refund. Could you please close the dispute on PayPal first? Then we can issue the refund immediately.
Await your reply and best regards!
Tina
Marietjie K. Wrote: -------------------------
Issue of 06/26/2017
$68.86 needs to be refunded for the 2 dresses you could not supply.
Order S*******.
AFTER THE FIRST WASH IT IS 1 TO 3 NUMBERS SMALLER. IF THEY CAN NOT SUPPLY ALL THE ITEMS ORDERED, THEY KEEP YOUR MONEY FOR FURTHER ORDERS ONLY. WITH A DISPUUT BY YOUR BANK THEY DENY THAT THEY DID NOT SEND ALL THE ORDERED ITEMS. I NEVER RECEIVED 2 DRESSES AND SO LOST 68.86 DOLLARS. THE REST OF THE ITEMS WERE SO BADLY SHRANK AFTER THE FIRST WASH, THAT THE TOTAL ORDER WAS A WASTE OF MONEY.
Ordered denim coat from Liligal. Absolutely love it, and was amazed by the quality. All my friends ask where did I buy it, because you the design is very unique. The only thing was the wait time, but it was definitely worth to wait a little bit to receive such a cute item!
I placed an order on 10-18-17, Still haven't received it. Today is 12-15-17
Hope this helps someone who falls for this terrible company. Good Luck!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards