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RotitaReviews 10,409

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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GB
2 reviews
24 helpful votes
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Return policy
January 21, 2018

Retuning my ordere has been impossible. I have been offered my garment for half price if I keep it why would I want to keep it if it doesnt fit properly. No address given as to where to return and process to return so complicated. I now have paid for something which is of no use to me from a site which says Easy Return Policy. Will never use this site again or recommend.

Date of experience: January 21, 2018
Florida
1 review
22 helpful votes
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We get what we pay for!
January 19, 2018

I was very tempted to order from this website but thank god I read the reviews! I am very sorry to hear about everyones misfortunes and aggravation but remember where these products are being manufactured...

Date of experience: January 19, 2018
Kentucky
4 reviews
87 helpful votes
Follow Dee C.
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One or a few Chinese businessmen own a plethora of these companies - a la syndicates. The 'companies' are given names like Rotita, FashionMia and many others. They steal models' photos wearing beautiful clothing (without showing models' faces) then sell godawful knockoffs of the garments to unsuspecting customers. Most victims complain to CS. If they receive any customer service answers at all, answers are cookie-cutter generic responses. Facebook has cracked down on these advertisers but many other sites are happy to take the scammers' advertising money. This is such an old scam that I am surprised that people continue to fall for it.

Date of experience: January 18, 2018
Colorado
2 reviews
18 helpful votes
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I've seen some really bad reviews lately on this company, but they had such beautiful dresses I decided to try. I ordered the item below on 1/2/18 and received it on 1/17/18 (China to Colorado). It's exactly what I ordered (large). The material seems to match the picture, but I'm not in love with it. It seems cheaper quality. I think this style only looks right on a smaller size woman like the model in the picture, but I did get what I ordered. I'll likely order again (still one at a time) to be sure. Picture below if your interested.

The dress is at the liligal website under:

Three Quarter Sleeve Bowknot Embellished Pocket Dress

Date of experience: January 17, 2018
Pennsylvania
1 review
21 helpful votes
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Chinese crap
January 17, 2018

Material is awful- very cheaply constructed by cheap Chinese labor market. Poor quality. Donate your money, spend elsewhere, but don't line their pockets.

Date of experience: January 17, 2018
Pennsylvania
1 review
30 helpful votes
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I received items in a timely manner. All items are too small- poor quality. No packing slip was received with the items in my package to describe anything! I went back on line to find a way to return it because it advertises "Easy Returns". Well it is NOT easy. No customer service line. When I hit the button to return it tells me I have to log in, once I log in, it tells me I am not logged in to return items. I think this is a total scam. The pictures on line are not what you receive. You receive very poor quality made items from China.

Date of experience: January 16, 2018
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Illinois
3 reviews
46 helpful votes
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They basically are a scam! Paid extra for 3-5 day delivery and 3 weeks later still no merchandise! Lesson learned... they SUCK!

Date of experience: January 15, 2018
Illinois
1 review
13 helpful votes
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This is for Tami A. Thanks for sending the photos! I was really tempted to make a purchase from Liligal, but now, thanks to you, I truly understand.

Date of experience: January 15, 2018
District of Columbia
1 review
17 helpful votes
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DON'T PURCHASE ANYTHING FROM THESE CROOKS. TOTAL FRAUD AND SCAM AND I HOPE THEY BURN IN THE PIT OF HELL!

Date of experience: January 15, 2018
New Jersey
1 review
14 helpful votes
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LiliGal (liligal.com) is a scam. It's not an actual retailer. You will waste your time and your money. The product is junk and you'll never get your money back.

Date of experience: January 15, 2018
North Carolina
1 review
23 helpful votes
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Scam! Do not buy!
January 13, 2018

I placed an order with Liligal in what looked like a legitimate ordering site. My order never arrived. I tried many ways to contact them and am very internet savvy in this way; they never responded to my inquiry. In fact, their automated response to every attempt to contact them said they couldnt respond to the mechanism I selected and routed me to a different method. It went in circles and never resolved the matter. Furthermore, I started receiving a lot of spam mail after trying to email them and suspect they grabbed my email address and sold it to a spamming company.

Date of experience: January 13, 2018
GB
1 review
25 helpful votes
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Returning a item
January 12, 2018

I place a order in Dec, and received my parcel on the 8th January which is fine, my problem is it came with no document delivery note or a return label and I have no idea where to return it to and I would have to handwrite my details in hope that you will give me a refund.
Why is there no documents with this delivery?

Date of experience: January 12, 2018
California
1 review
33 helpful votes
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I wish I had found sitejabber before ordering from Rotita. The product is pure junk.

Red tunic over jeans looked very cute & generously sized on the model photo.
I checked the size chart and reviews of other buyers and ordered Sz Medium.
I received the item, but it is way too small & the quality is bad, especially since I paid over $30.
When I attempted to get authorization to return, their website crashed & a blank screen said "This area is forbidden". I may try again, but don't make the same mistake I did. The photos look cute, but you'll lose your money & hate yourself for being such a sucker.

Date of experience: January 10, 2018
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Australia
1 review
25 helpful votes
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My very first purchase a black open jumpsuit looked good online, but when I received it, I was not impressed at all. It was not the style that I ordered, completely different style, material was cheap and yuck!, doesn't have a sleeve it was suppose to have, cost me $34.00 waste of time and money. This will be my first and last time ever to be buy from this crap chinese made United States based company.

Date of experience: January 10, 2018
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Texas
2 reviews
17 helpful votes
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Waited over a month for product. Was poorly made. You will have to upsize on everything. Sizing is very questionable on all products. Products do not come with cleaning instructions! Website sucks and that's only if you can get it to come up! Return policy is awful! You can tell that this company is not based or run in the United States because there correspondence language is poor!

Date of experience: January 9, 2018
Indiana
1 review
13 helpful votes
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A Complete SHAM
January 8, 2018

You will not get merchandise, you will get emails saying you refused the order. You will not find ANY way to contact these crooks!

Date of experience: January 8, 2018
Massachusetts
1 review
15 helpful votes
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Do not buy from Liligal. China based. Clothing is the poorest of quality. Impossible to return and get refunds. A scary scam indeed.

Date of experience: January 7, 2018
GB
1 review
23 helpful votes
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Awful returns process
January 5, 2018

My wife ordered an item from Liligal which she found was too small. She asked me to return the item. What an awful process. You go to the order confirmation email and see "If you want to return the goods, please contact customer service for designated shipping address. Otherwise the return is not accepted and received. Need to return or exchange? Log in My Orders and click "Returnfund" (sic) button."
You say why you want to return it and 'submit'. They respond asking if you would like a 50% refund to avoid having to pay postage back to China. I wrote "We will decide whether to accept the 50% refund after we have been given the return details and we can establish the return postage cost." They ignored this and simply refunded 50%. My wife will never shop here again.

Date of experience: January 5, 2018
Australia
1 review
20 helpful votes
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Swimwear
January 4, 2018

I just received my item. It is a very poorly made halter swimdress and shorts. The design is beautiful but the stitching is badly done, the edges have no sewing on them at all, they have been cut badly, not even straight, no sewn seam edging at all. It is also sheer and can be seen through, which does not show at all on the description.

It cost me $58.19AUD with expedited shipping. The shipping did arrive almost on time but the item is not worth it at all if you cannot wear it.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2018
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Florida
1 review
15 helpful votes
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Is there a class action suit against them? Their address is in China, in Chinese and they do not respond to emails. I have the "ticket" for return on the site but they do not send it to your email so you can follow through for a return. I have a page of instructions they give to follow and that does not work either.

Never buy anything from China... deliberate dishonesty.

Date of experience: January 4, 2018