business logo of Rotita

RotitaReviews 10,409

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey star
grey star
grey star
grey star
grey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
7 helpful votes
Follow Penny M.
Unfollow Penny M.
Share Review
Report Review

Scam
December 15, 2017

I ordered something advertised on Facebook. It was a sweater. Coming from China. $32. Ordered on November 2 and the beginning of December I was trying to track it. There was no way to track it in the US, because it said it was coming from China. It finally arrived on December 12. It is too small, and there was no way to reach anyone to try and return it. Im stuck with the top. Be careful of the scams coming from China.

Date of experience: December 15, 2017
Missouri
1 review
17 helpful votes
Follow Marlene P.
Unfollow Marlene P.
Share Review
Report Review

I got the product ordered after 6 weeks and many attempts to contact their customer service. The item was totally unacceptable. Buttonholes not cut, stitching came loose in the package. There is no recourse, as trying to return it would cost more than the item. LiliGal is a scam! I so regret not pulling up reviews prior to ordering. It would have saved me money and anguish. I have decided to chalk it up to a horrible experience, will notify PayPal as well as BBB and hope they will not honor this business in the future to protect the American consumer. You have been warned by not only me, but the many reviews herein. This business has garnered so much money from our country, it should be illegal, not liligal.

Date of experience: December 15, 2017
Canada
1 review
7 helpful votes
Follow Paula S.
Unfollow Paula S.
Share Review
Report Review

Very Disappointed!
December 15, 2017

I ordered over $200 worth of clothing and jewlery from Rotita. I received one wrong sweater, a broken anklet, and was completely missing a leather bracelt. I tried several times to email them regarding this and never received a response from anyone. The quality is low and you don't even get what you pay for. I would never shop Rotita again!

Date of experience: December 15, 2017
Minnesota
1 review
9 helpful votes
Follow laura g.
Unfollow laura g.
Share Review
Report Review

I received a 20% coupon for new customers and tried to apply it to my first order. The coupon did not work! I tried to back out of the window but the website put the order through. The coupon code goes in below your credit card info. I tried to find a customer service number but they only have a "live Chat" option which IS NOT live chat you have to wait 24hrs. For a response so I quickly canceled my order. When I finally got a response to my coupon issue the customer service person said she could not help me because I canceled my order! I explained why I canceled and that a notice came up indicating no coupons were allowed because product was already on sale. However, there was an option for another coupon available to every one for 10% and that coupon worked. My coupon WAS NOT expired, I had just received it. I asked to speak to her supervisor and she said no.

Date of experience: December 15, 2017
Arizona
1 review
3 helpful votes
Follow Ron G.
Unfollow Ron G.
Share Review
Report Review

Love the color and fit!
December 14, 2017

I just got my dress the other day and I love it! Its super cute, very comfortable and affordable. I received the dress within 3 days of purchase and wore it yesterday! I loved it so much. So I just bought another one yesterday in pink to wear with some skinny jeans. I would recommend this product! It's causal and sexy at the same time!

Date of experience: December 14, 2017
Arizona
1 review
0 helpful votes
Follow Ariana B.
Unfollow Ariana B.
Share Review
Report Review

My husband really likes me in this dress. I bought a lightweight COLOR dress to wear underneath because the dress is not lined and you can see the outline of your under garments if you wear it alone. Overall, very satisfied with the style and the way the dress fits and the price is awesome! I bought the red one and the white one. I'm very pleased with both dresses.

Date of experience: December 13, 2017
Arizona
5 reviews
17 helpful votes
Follow Chanel A.
Unfollow Chanel A.
Share Review
Report Review

12-13-17 UPDATE
December 13, 2017
Updated review

Here we are at 12-13-17 and i have been offered a refund however nothing yet. If it was $100 I probably wouldn't bother but i've already filed a complaint and opened an investigation. Maybe as a whole we can forward this over to Facebook advertising and Google to suspend their advertising accounts. Either way i'm not going to stop until i see every last dollar back into my account. Feel free to continue messaging me names that helps a great deal.

Date of experience: December 13, 2017

Do not order from these scammers!
December 9, 2017
Previous review

If you're thinking about ordering from this company let me save you the trouble. DO NOT ORDER! First let me just say that the shipping will be 6 weeks and longer. You are lucky if you even receive your order. Keep your hard earned money. I placed an order for 1204. 52 and it was refunded through paypal. A representative from that company messaged me to send the money via moneygram. I did that and 4 weeks later i hear nothing. No tracking number, no shipment. I sent a message to support and they were very responsive. I asked for a refund and the rep claims they sent it back to me via my payment method which was moneygram. They proceeded to send me a reference number 17 digits long. You guys moneygram reference numbers are 8 digits long. I confirmed with moneygram and they said they see nothing but the company continues to say they sent it and for me to check. This company should be investigated and a class action lawsuit placed against them. Google their name to look for reviews and you will see the long list of people they scammed. I wish i had done this initially. I would love to send this to my attorney as i have the means to travel and wouldn't mind seeing these people in jail for all the money they have stolen from people.

Date of experience: December 9, 2017
Tennessee
1 review
7 helpful votes
Follow bob h.
Unfollow bob h.
Share Review
Report Review

Terrible
December 13, 2017

I have spent over one hour trying to return a shirt with zero success. Do not buy from this company.

Date of experience: December 13, 2017
Florida
1 review
6 helpful votes
Follow Shayne W.
Unfollow Shayne W.
Share Review
Report Review

Terrible
December 13, 2017

It took one month for me to get my top. When it arrived, it looks nothing like the photo and material is cheap. Rip off

Date of experience: December 13, 2017
GB
1 review
4 helpful votes
Follow gena w.
Unfollow gena w.
Share Review
Report Review

I was very disappointed with the dress, it looked fabulous in the picture but the material was dreadful, well not my standard. However since I contacted them to send it back a week ago, their service has been excellent. The is i n my bank and I was allowed to keep the dress at 80% what more could they have done, NOTHING. Thank you Rotita I am sorry you have bad publicity

Date of experience: December 13, 2017
Arizona
1 review
0 helpful votes
Follow Dela R.
Unfollow Dela R.
Share Review
Report Review

Great Summer Dress
December 13, 2017

I bought this dress for a wedding that I was a part of. When I read the reviews, others said the dress was "quite sheer and the size was small" and the reviews almost made me steer away, but I am so happy I didn't! I normally wear a 12 in woman's for pants, and Im not very busty (36 C), so I decided on a medium. It's really a great dress for this summer!

Date of experience: December 13, 2017
Missouri
3 reviews
4 helpful votes
Follow Eula M.
Unfollow Eula M.
Share Review
Report Review

Scam business.
December 12, 2017

Ordered and paid for a product advertised on Pinterest 2 months ago. Contacted both credit card and liligal. A transaction tracking # was sent that told anything. I would advise to go to a local shop and get it in your hands before paying.

Date of experience: December 12, 2017
Colorado
1 review
10 helpful votes
Follow Doris B.
Unfollow Doris B.
Share Review
Report Review

Bogus Website
December 12, 2017

I hate these Chinese retailers. They are thieves. They purposely use a confusing and useless account setup scam. My order is nowhere to be found therefore I have no recourse to return this cheap crap I received.

DO NOT ORDER FROM THESE PEOPLE.

Date of experience: December 12, 2017
GB
1 review
5 helpful votes
Follow Fran L.
Unfollow Fran L.
Share Review
Report Review

I ordered items worth £130, they turned up God knows how many weeks later. Unbelievable cheap terrible material quality. You would think someone was practicing sawing. I tried to get a refund but they make it impossible and instead are offering me to keep the clothes and get a small % back. How can people be allowed to rob others. They use one model in all the pictures. Clothes look nothing like the pictures. Not contact details, impossible return policy so dont be fooled by the promises on the website. Just an online scam based on China. Im yet to know if my money will be returned.
Very disappointed. Never ever waste your money! If you see this do not get tricked by those photos.

Date of experience: December 12, 2017
Florida
1 review
11 helpful votes
Follow Kris P.
Unfollow Kris P.
Share Review
Report Review

Beyond Disappointed!
December 12, 2017

Beyond disappointed! I placed an order and paid for expedited shipping. Two weeks later the item hadn't even shipped. Since the item wasn't going to make it in time for my event, I requested to have the order cancelled. Ironically, the next morning I received a shipment notification and a response saying the item had already shipped so it couldn't be stopped. While a label was created, it wasn't actually picked up for another 24 hours. They clearly could have cancelled the order but chose not to. I I contacted customer support and they simply said to refuse shipment. That's impossible to do if you're not home and a signature isn't required. This was my first purchase and will surely be my last!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2017
California
1 review
9 helpful votes
Follow Robbyn V.
Unfollow Robbyn V.
Share Review
Report Review

Terrible quality, i tried to return and they immediately offered to settle. I had to dispute with paypal and still didnt get all of my money back. I agree the pics are fake not nearly the quality of the pics.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
1 review
10 helpful votes
Follow Gae L.
Unfollow Gae L.
Share Review
Report Review

ROBBERY!
December 10, 2017

I placed an order almost 2 months ago. Although liligal has my money I do not have my order. I have been robbed! Over $250.00 worth of merchandise never arrived. I contacted them several times to no avail. DO NOT GET CAUGHT IN THIS SCAM! There is nothing legit about them. Instead of liligal it should be named ILLEGAL.
BUYER BEWARE! I gave liligal 1 star only because the web site looks good.

Date of experience: December 10, 2017
North Carolina
1 review
11 helpful votes
Follow Victoria Q.
Unfollow Victoria Q.
Share Review
Report Review

Scam!
December 10, 2017

Very cheap material. Not true to size a 2XL is equivalent to a U.S. Size Small/Medium. Customer service does not respond to emails so getting a refund is impossible. This company Rotita is a SCAM!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Virginia
1 review
6 helpful votes
Follow Evelyn B.
Unfollow Evelyn B.
Share Review
Report Review

Denim 3/4 jacket
December 10, 2017

Ordered the denim jacket took over a month to get finally arrived with a strong
Odor had to wash before I could wear. There pictures are deceiving.

Date of experience: December 10, 2017
South Carolina
1 review
12 helpful votes
Follow B K.
Unfollow B K.
Share Review
Report Review

Avoid this Company!
December 8, 2017

The clothes are poor in quality, and the size is smaller in size, but the prices are affordable. However, the first time I ordered it took a long time to arrive. I had to continuously make an attempt for them to send the items. However, when I ordered the second time, they would not send the items after continuous reports of the missing items. One response was the item was on the way, and the second time they reported that I had not paid for these items. However, funds were taken out of my checking account.

I never had this happen in my life with other companies. There is a problem with tracking, and you cant reach a person to talk to about a problem with the order.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards