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RotitaReviews 10,409

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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We monitor reviews for authenticity

Illinois
1 review
16 helpful votes
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Totally avoid this company, it is fake advertisement, it looks like a company based in the U.S., but no, it is based in Shanghai, China. Their sizes are Asian size even though they said U.S. sizes. Tried to return the clothing, never gotten the money back, even PayPal refused to honor it. Stay away from this company. Email to them was returned as undelivered, phone call no one answered, chat online feature do not work.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Connie S.
Minnesota
1 review
5 helpful votes
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Dishonesty
December 8, 2017

DO NOT ORDER FROM Liligal. They DO NOT honor their return policy. They are located in China, and wont even return email requests for return info. Complete ripoff!

Date of experience: December 8, 2017
Louisiana
1 review
5 helpful votes
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Item nver arrived
December 7, 2017

I ordered the jean jacket two months ago. It never arrived. I called the number on my statement and it was a private residence! The Liligal web site indicates I have no order!

Date of experience: December 7, 2017
Massachusetts
1 review
9 helpful votes
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Update
December 6, 2017
Updated review

Just to be fair, writing this update months later.
After many days of arguing with their customer service, they finally refunded most of my money for the item I wanted to return. They did not want me to actually ship it back because of the cost. The dress went into donation pile.
Even though I still believe this is not a good site/company, at least, they did resolve my issue to my satisfaction.

Date of experience: December 6, 2017

Deceptive practice
April 24, 2017
Previous review

Do not trust reviews on their website, they are totally bogus. I wish I read the reviews here before I made the order.
When I asked for refund, they told me I need to pay shipping, and I need to go to post office to find the price. Of course, the shipping using USPS is cost prohibitive, so there is nothing else I can do.
Do NOT order anything, their sizes are not even close to what they post. No comment on quality, you can understand... The pictures on their website are very nice, so they lure you. I should've known better...

Date of experience: April 24, 2017
Arizona
2 reviews
5 helpful votes
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Nice Try!
December 7, 2017

Mostly I buy my clothes in MoldLily, While Rotita is my another try. It makes my feeling goods, reasonable price with equal quality, I will try again and hopping it will be my second place for happy shopping.

Date of experience: December 6, 2017
Virginia
2 reviews
5 helpful votes
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I placed an order for a coat on 11. 6. 17, Latest anticipated date to receive the order was 11. 27. 17. It coming from China; they must make them to order. The item Supposedly just shipped. I wanted to cancel prior to shipping. Order still not cancelled. New anticipated arrival is 12. 11. 17. Ridiculous!

Date of experience: December 6, 2017
Illinois
1 review
4 helpful votes
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6 weeks to receive 1 blouse but they had my $$ in seconds. Not at all the color shown but I can't even imagine trying to return the blouse.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).

Utah
1 review
4 helpful votes
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I ordered a dress for my graduation! I paid almost $12.00 to ship it. It is awful! The color is fine but the dress looks homemade and the material is an awful thick polyester! Now I am trying to return it. They offered a 50% refund to keep it! No information yet on how and where to return it, but they are telling me I have to pay shipping to return it. I will never order from this company again.

Date of experience: December 5, 2017
Michigan
2 reviews
7 helpful votes
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I ordered 2 items. One fit beautifully and I love it. The other was cute, but a bit tight. Tried to return it, cost of shipping is WAAY more then the blouse cost! Sadly, will not use this company again. It's too bad, because I think their clothing is cute!

Date of experience: December 4, 2017
New York
3 reviews
9 helpful votes
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I'm not even sure the blouse (the pretty gray one on the HGTV site!), MAY FIT and may not (looks a little small). Doesn't matter, I would not return after this amount of time, because I'll never see my money again, I'd bet. It took from 10/21 (when they processed my PAYMENT, until December 4th, for the item to arrive. The longest shipping estimate was November 30th or so!

I will NEVER, EVER order from this company again. I would advise others to consider this LONG wait as a consideration.

The blouse is silky, but looks cheap, as in $9.99 cheap!

DON"T USE THEM! I gave them a 2 just because they ACTUALLY shipped, but for almost no other reason.

Next, I'm contacting HGTV and telling THEM about this issue.

WHO are the people who got good business from them?

Date of experience: December 4, 2017
New Jersey
3 reviews
4 helpful votes
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I was very hesitant to order from this site. So I ordered one grey dress... it did take a couple weeks to arrive... BUT... I HAVE HAD MORE compliments on it! I have not washed it yet... but love the fit, style and color. I did order a larger size than I would normally take. And I am glad I did... FITS GREAT!

Date of experience: December 4, 2017
California
1 review
3 helpful votes
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I had read numerous negative reviews on the Internet when I "Googled" Liligal. However, I would like to give my own experience. I received my ordered item (a denim jacket), which is as described on the order page. The quality is good. The fulfillment and delivery was a little behind that advertised.
Item ordered: 10/21/17
Item shipped: 11/10/17,20 days for fulfillment
Item delivered: 12/1/17,22 days for delivery, or from order to delivery, 42 days.

According to Lililgal:
Estimated Receiving Date: Earliest: 2017-11-13, Latest: 2017-11-27

So, the delivery was past their "Latest" date estimate by 4 days. Not so bad.

So, overall, I give this a 4 star transaction based on this experience.

Date of experience: December 2, 2017
New York
1 review
9 helpful votes
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The photos provided are fake. The merchandise I received was nothing compare to what I ordered and when I tried to contact them, no answers at all... I sent the merchandise back to the shipping address on the package but later foound out from my credit card that this is a Chinese company located in Shanghai... Go figure it out. Be careful, stop doing business with these people. Another internet scandal to take people money. They've got their merchandise back and this will not end until I got my money back.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New Jersey
1 review
9 helpful votes
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Money down the drain
December 1, 2017

I ordered 1 blouse before doing my due diligence and checking out this site. Had I read all the reviews, I would never have made a purchase. All the negative reviews are on point! The item took over 1 month to arrive. The quality was very poor and the sizing was completely off. Their web site is not user friendly, and it is IMPOSSIBLE to contact a human being. Total run-around. (This should have been my first clue to stay away.) Thankfully I only spent $30, because returning the item is so difficult and expensive, that after shipping costs, I will still suffer a loss. I will donate this to the poor, and take the tax write-off.
Please save yourself your hard-earned money and shop elsewhere.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New Hampshire
1 review
10 helpful votes
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Fraud
November 29, 2017

I ordered a jacket over 1 month ago money was taken out of my account right away. Tried entering the tracking number and comes up does not exist. I am contacting my credit card company.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2017
Colorado
4 reviews
9 helpful votes
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I ordered a coat and two tops and they arrived after 10 weeks looking used and like rags. Size means nothing to these scammers - nothing fit because well they are sized for a child or better yet sized to order. Just order a size and they will stick a size label on it despite what the size really is! THIS IS APPALLING! Bottom line - don't order anything from this country without doing your research! I sure wish I had done it. Now I am stuck with three pieces of used clothing that look like someone slept under a bridge while wearing them and then sent them to me! Oh well, will make good car wash rags!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2017
Delaware
1 review
11 helpful votes
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I made the mistake of ordering s winter coat from Rotita. It looked adorable online...
Well, I placed the order (and they processed my payment) in early October. I did not receive the item until LATE November. I ordered an adult small (I'm 5'1" and weigh about 115 pounds). When it finally arrived, I couldn't even fit my shoulders into the coat - it was sized for a child! Unbelievable. Never order from them!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

GB
1 review
7 helpful votes
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It's a Con
November 28, 2017

I ordered a dress, it was nothing like the picture I really couldn't imagine anyone wearing it. Trying to return it is a joke.

Date of experience: November 28, 2017
Washington
1 review
7 helpful votes
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FRAUDULENT COMPANY! I ordered the denim jacket and a sweater and never received anything for a month!

There's NO way of contacting them and they keep sending emails as though my order has been shipped...

Steer clear from this company!

Date of experience: November 27, 2017
Georgia
1 review
8 helpful votes
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This company does not deserve one star! They charge your account on the day of purchase, after many weeks of not receiving the good and it showing on the website as shipped, I contacted the company through Pay pal because there is no other way to communicate with them, to cancel the order. A couple of weeks later the items showed up at my door, which liligal advised me to refuse unopened, which I did and now they are unwilling to refund my account! They do not back any of their policies and are a disgrace to the online retail business. What a shame!

Date of experience: November 27, 2017