business logo of Rotita

Rotita

rotita.com
casual, lounge, resort womenAge 19-25, 26-45
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About the Business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Reviews Summary

Rotita has a rating of 4.2 stars from 10,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

service
1,462
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
GB
1 review
6 helpful votes
Follow Angela H.
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I stupidly spent over £110 on this site and not one item fits me! They fit my size 12 daughter but do not fit a size 20 as it stated they should! They're saying it's pointless returning as the shipping costs are too much. There is certainly no easy 30 day refund facility. You don't even get a delivery note with return instructions and where to return to. Appalling service and total rip off! Do not waste your money like I have done. Lesson learnt!

Date of experience: July 4, 2016
Oklahoma
1 review
0 helpful votes
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Excellent site
July 3, 2017

Very sexy swimwear! First it arrived quicker than expected date, which is a plus because I needed it for my Hawaii vacation. Next its really sexy! Everything is attracted me. The most important is that their quality service. Patience to help you choose your suitable size. Excellent site!

Date of experience: July 3, 2017
Australia
1 review
25 helpful votes
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Beware of this site! Dishonest. Take your money but don't deliver!? Ordered and paid with PayPal for safety. Almost 2 months and no parcel. Provided PayPal screen shots. Date time reference number and amount. They won't refund. That equates to stealing. Very shady. Refusing to fix the problem. Apparently PayPal proof of purchase listing all of their info is not good enough.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2018
Canada
1 review
0 helpful votes
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Simply the best
July 20, 2022

As a heavy women finding sexy clothes is very difficult. The swimwear tops have got me numerous compliments but more important I feel sexy and beautiful in them. Thank you for your products and outstanding service.

Date of experience: July 20, 2022
New Zealand
1 review
9 helpful votes
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ROTITA
October 8, 2019

Steer clear! Top was out of shape, looked and felt like plastic, way too small especially under arms even for size large, way too short, threw in rubbish as not worth paying postage to return overseas, no receipt sent with parcel either.

Date of experience: October 8, 2019
Australia
1 review
3 helpful votes
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Ordered 5 items from this company only 2 any good yellow lace dress lining that short you could see my bottom. Top that was supposed to be fits all is way to tight and one dress looked disgusting on. Wish I had of read reviews before I purchased. Refunded a small portion of my money as credit bought a top for my daughter but will never use them again.

Date of experience: May 10, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We are sorry for any trouble and we totally know your feeling.
Please take it easy to contact us http://www.rotita.com/support.php
Attach the photos of the items you received and the order no.
We will reply you asap.
Thanks a lot

California
1 review
2 helpful votes
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Great company!
November 14, 2021

So far, I've got really good things to say; quality of my items were way above (average) clothing these days, especially for the prices!
The material is thicker than rice paper, seams sewn well and obviously quality checked. The customer service has been both prompt, and engaging, explaining things to me with different options on (one item's) return.
I am so happy to have found this new-to-me company!

Date of experience: November 14, 2021
Australia
2 reviews
0 helpful votes
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New Customer
October 19, 2021

Received my order much sooner than expected. Unfortunately had to return one item which was duplicated. This was not all that easy to do but have yet to receive confirmation of receipt by Rotita. Will review experiences with future orders.

Date of experience: October 19, 2021
California
1 review
0 helpful votes
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Super customer service sells pretty dresses
June 8, 2015

Their clothes are adorable, affordable and durable. I get so many compliments wearing the fashions everyone else is for half cost. I love how responsive their help center is, and they're always super when they update the status of my orders. I'm about to put in another! Give them a try and you won’t be disappointed!

Date of experience: June 7, 2015
Ohio
2 reviews
10 helpful votes
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Still waiting
June 10, 2022

I've ordered from Rotita once before without issue. This time is different. I placed my order on April 4,2022. I am still waiting. I have been told my order would ship within 3-5 days, but those days have passed and still no shipping information. The money left my account promptly after order placement. Customer service has been no help as they have lied to me about shipping already. How long are we going to use Covid as an excuse? Enough! Very unhappy with Rotita in all aspects right now.

Date of experience: May 11, 2022
Oregon
1 review
3 helpful votes
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Exchange Instructions Do Not Work
August 7, 2022

I followed your exchange instructions and filled in all the feels that were necessary and it would not let me submit. I tried this several times and now I'm having trouble trying to get a hold of anyone and there's no customer service phone number provided.

Date of experience: July 8, 2022
California
1 review
6 helpful votes
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WTF!
June 9, 2015

This is by far the worse site you can get your clothes or anything from. Customer service sucks! Shipping was late can't even track, the product itself is awful looks nothing like what they portray it to be, sizing is wrong (too small). Never again I do NOT recommend anybody buying from here because if you try to return the item, it won't happen. Super pissed ex customer.

Date of experience: June 9, 2015
Rotita R. Rotita Rep
over a year old

Hello,
We are sorry for what happened.
Could you please attach the pictures about the items, we will check carefully.
Please feel free to contact us http://www.rotita.com/support.php
Looking forward to hear from you
Have a nice day :)

Pennsylvania
1 review
4 helpful votes
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Never Again!
August 27, 2017

Dress looked nothing like advertised; very poor quality; seam coming apart; tried to return within the 30 day window- no phone number to call - everything must be done on-line - it's a major production to even ask an online question without completing a form and uploading a photo. It's ridiculous! I'll never order from this company again!

Date of experience: August 27, 2017
New Mexico
1 review
11 helpful votes
Follow M R.
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I understand that ordering any garment from a site that offers 80% off designer prices would be a gamble, but this was just laughable. Ill fitting, poorly sewn, cheap fabric with cheap details... they are just so bad it's funny. Reminded me of tacky flea market clothes. It was too good to be true, but I felt I had to try. Don't make the same mistake I did. Save your money for something better.

Date of experience: January 4, 2016
Rotita R. Rotita Rep
over a year old

Hi M R.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
0 helpful votes
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Amazing shopping experience
July 4, 2015

I am a huge Rotita fan! My ordering experience was quick and painless. Their prices are great, and I received the items just as described quicker than they projected! I'm really happy with my purchase and will definitely be purchasing again. Their lace dresses are to die for. I highly recommend this company to anyone who loves looking stylish while staying in budget.

Date of experience: July 2, 2015
Texas
1 review
7 helpful votes
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Been close to a month and have not received my dress and bathing suit. You call the number and nobody responds. I did get an email from them after complaining I didn't receive anything and they said I can get 20% off next order! Don't do it! Total scam website. At least I'm only out about 60 bucks so could have been worse!

Date of experience: April 20, 2017
New Jersey
1 review
5 helpful votes
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I place an order January 6th and still have yet to receive my items my tracking information still shows that its in China. You guys need to provide a number that US citizens can contact if your going to ship world wide. In addition on the website you make it seem like people will receive their package with 5- 7 business days. I'm highly upset about this and will never recommend anyone or buy another garment from your website the wait for the package is entirely too long.

Date of experience: January 22, 2016
New York
1 review
11 helpful votes
Follow Been B.
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This is another garbage clothing company... cheap, costume-quality fabric in faded colors, unfinished hems, I could go on and on.

Read the positive reviews carefully. The grammar is awkward, tenses are incorrect and the same turns of phrase are used over and over again. They've finally hired someone to author more lies about their quality and service.

Return shipping to China will cost you as much as your original purchase... do your homework, check out "What I ordered/what I got posts for the truth.

If you simply MUST learn for yourself, please don't trust your credit card number to these bandits.

Date of experience: September 21, 2017
New Jersey
1 review
0 helpful votes
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My go to site for fashion
September 29, 2017

After reading the reviews on sitejabber, I decided to order a couple of dresses, tops & accessories from Rotita and will definitely be a returning customer! Website is super easy to navigate with a huge choice of products, really easy to order & checkout via PayPal. Great value for money too (I even nabbed several dresses for under $20)! Discounts are run on most items adding more value & the free shipping is a nice touch. Received my order in good time expecting to "get what I paid for" in terms of quality & cheap prices yet I was extremely impressed by the quality of the clothes. Nice fabric, doesn't look like it will wear out quickly either, simply wash and wear. Customer support was very helpful & quick in their response for the little questions I had.

Date of experience: September 29, 2017
Wisconsin
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
February 23, 2022

I had to return/exchange a swim suit I bought from Modlily and so far the experience has been seamless! They have communicated with me on the status of my return thru their site, which is very easy to use. Nothing but good to say about them!

Date of experience: February 23, 2022