business logo of Rotita

Rotita

rotita.com
casual, lounge, resort womenAge 19-25, 26-45
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About the Business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Reviews Summary

Rotita has a rating of 4.2 stars from 10,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

service
1,462
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Kentucky
1 review
2 helpful votes
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Difficult returns
May 27, 2023

I love my swimsuits and the quality is great! One of them was too large and i found it difficult to return because you can't talk to anyone by phone. I emailed them but no one emailed me back. Definitely needs better customer service options.

Date of experience: May 27, 2023
Idaho
1 review
0 helpful votes
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Hard to Choose
November 26, 2024

You have so many items it's difficult to choose! I'll be back!

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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Good Buy
September 8, 2015

"I love it. Looks like the photo and very comfortable. I am around 132 pounds 5""5 ( if anyone needs some reference) and got an 8/10 dress. Also, the straps are adjustable and delivery came hours earlier than expected. (:
The shorts part had a small elastic waistband to conform
"

Date of experience: September 7, 2015
Connecticut
1 review
16 helpful votes
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It seems the Chinese have found our price point. All three of these businesses, and I am sure many more, need to be avoided. One clue, low prices. Second clue, no address on website. Third, unrounded numbers.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2017
North Carolina
1 review
7 helpful votes
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Ordered a slew of clothes for an up coming holiday cruise. Used the sizing chart and nothing fit! I ordered mostly XL and the dresses are like US size 6-8. No refund because they say it's past 30 days. It been less than 3 weeks since I received them. Evidently I kiss my $ good bye...

Date of experience: December 7, 2018
Indiana
1 review
0 helpful votes
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Elegant and Sexy
July 11, 2017

This dress is not only beautiful, but elegant and sexy. You guys should produce more items for bigger American women. I have been considering about so many items other websites but however the size are too small.

Date of experience: July 11, 2017
KR
1 review
0 helpful votes
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It fits me just fine and it looks so sexy
October 29, 2015

So sexy! I believe that this little outfit will make any body type super-sexy since it was flattering on me and I'm not a very curvy person. It goes well with any kind of lacy underwear and stockings. Super hot item I'd purchase again!

Date of experience: October 29, 2015
Australia
1 review
0 helpful votes
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So over the moon with this dress! Fits great! Excellent value for money, well made, no loose strings etc, measurement chart was accurate, can't wait to wear it out! Will definitely be ordering again! Thanks so much!

Date of experience: May 4, 2018
Georgia
1 review
11 helpful votes
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Ordered two swimsuits, same size, one fit well as expected, but the other was obviously sized wrong. After several attempts to return the swimsuit, all they would offer was a $5 discount on another purchase. Having this bad experience and after checking reviews, I would highly recommend staying away from Rotita.com!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
7 helpful votes
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COMPLETE SCAM!
November 16, 2015

Do not shop on this website its a complete sham, virtually impossible to get a refund through the way they have set up their terms and conditions.

I paid an extra £5 for "standard deliver" which they said would reach me between 4 and 8 days, its now day 20 and I still haven't received anything.

The tracking information doesn't even work properly and when I contacted customer service they said "just wait a few days as standard shipping is slow sometimes." My thought is why lie about how long it takes then? They would get far less complaints if customers knew what they were getting into.

Rubbish website and I bet my clothes don't even resemble the picture!

Date of experience: November 16, 2015
Rotita R. Rotita Rep
over a year old

Hi Sarah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Oct 28th, during 24 hours after you made the payment. But it’s delayed in the transit, we sent by USPS, which is not in charge of us. We tracked and found that it’s delivered already. We would like to refund shipping fee, to save your loss.

Our customer service will always reply in 1 working day, we will resolve it ASAP.
Best Regards,
Rotita Customer Service

California
1 review
1 helpful vote
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Flattering Style
November 26, 2015

Very nice, Thin PU but can expect much for the price. Fully lined. Perfect fit lengthwise for me but I have short arms hence need to shorten sleeves. Even though it says one size still make sure that it fits your actual measurements.

Date of experience: November 25, 2015
New York
1 review
0 helpful votes
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Good as expected
November 1, 2021

Unlike other foreign merchandise sales markets, you're truthful and faithful to your international customers, and that's how to do business. Am suggesting that you give more discounts on orders over $80 or $100 next time m

Date of experience: November 1, 2021
GB
1 review
0 helpful votes
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Quick resolution & very helpful
June 6, 2022

Quick resolution & very helpful - Many thanks for making me feel so comfortable continuing to order from outside the US even if there's some small issues.
Will continue to top up my wardrobe with Rotita, amazing colors and patterns, soo nice!

Date of experience: June 6, 2022
Texas
1 review
2 helpful votes
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You get what you pay for
December 9, 2019

I should have remembered... you get what you pay for. Thankfully only out $15. Bought shirt on sale. Sizes run insanely small! Material feels cheap. Will be surprised if it lasts more than 1-2 wears. Will not order from them again!

Date of experience: December 9, 2019
California
1 review
2 helpful votes
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Satisfied customer
November 30, 2015

Love my items. Word of advice though, check customer reviews/comments on the products before ordering, sometimes the clothing sizes run smaller then your normal size. Great price shipping could have been a little faster but all in all I'm pretty satisfied with my shopping experience on Rotita.

Date of experience: November 29, 2015
Nebraska
1 review
4 helpful votes
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$#*!ing scam
December 2, 2015

Who is writing the fake good reviews?! It's an Asian persons job to do this all day?! These are Chinese crooks who scam you and steal your money do not trust them they don't even speak $#*!ing English

Date of experience: December 2, 2015
Rotita R. Rotita Rep
over a year old

Hi Rory,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
The good reviews are written by real customers who come from different countries.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Kansas
1 review
0 helpful votes
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Love this website. They are having tons of super stylish dresses, awesome swimsuits, very standing out Jewellery, fashion tops... Enough to surf a whole day and to still discover something new that I definitely wanna have;)but before you purchase, you need to know your own measures and check the size charts in the description of each item, almost all clothing is produced for the Asian market and the sizes you have to order here most probably differ from what you're usually grabbing at your local store.

Date of experience: August 20, 2017
Florida
2 reviews
7 helpful votes
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Scam! Do not order
August 21, 2017

No customer service, Canned lie responses to inquiries. Been waiting since July. I have requested information on the order 3 times and each time I get an automated response stating that it will be there in a week which of course never happens.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
0 helpful votes
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The fabric is actually thicker than you would initially think based on the picture. But it's much heavier stretch cotton, so this piece could traverse seasons if you wanted to do it with leggings and a cardigan for autumn/winter. The colors are very vibrant

Date of experience: August 19, 2017
Japan
1 review
0 helpful votes
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Perfect fit, but shorter length
December 11, 2015

Fits exactly as expected. Fabric is lightweight and moves well. Good for any time of day. I'm 5'2" and it hits the floor perfectly so if you're average height, then this will most likely be much too short for you.

Date of experience: December 10, 2015