business logo of Rotita

Rotita

rotita.com
casual, lounge, resort womenAge 19-25, 26-45
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About the Business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Reviews Summary

Rotita has a rating of 4.2 stars from 10,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

service
1,462
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
North Carolina
1 review
0 helpful votes
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Great company
November 4, 2024

Have never had to return anything. Everything has been as described. My only issue is trying to reach out to Rotita to speak to someone in person.

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Right price for quality stuffs
August 28, 2024

Had a good experience. The goods arrived as specified. The quality was good and the price was right.

Date of experience: August 28, 2024
Wisconsin
2 reviews
0 helpful votes
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Bathing suits
July 22, 2024

It took a little longer to get then usual but I absolutely love these bathing suits! I intend to order more

Date of experience: July 22, 2024
Arizona
1 review
2 helpful votes
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Total garbage
May 10, 2021

Do not buy products from this company! I received an extremely poor quality dress and when I tried to return it they asked for pictures which I sent and have not received a response since. It's been 2 weeks now.

Date of experience: May 10, 2021
Rotita R. Rotita Rep
over a year old

Hi, Johanna M.

Sorry for the inconvenience.
Please tell me your order number.
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

New Jersey
1 review
21 helpful votes
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Rotita is terrible! Stay away
September 13, 2021

I ordered a bathing suit.
Rotita sent me the wrong one.
I notified Rotita immediately and returned it.
Now they are charging me extremely high shipping costs which Rotita inflated!
Rotita will not give me a full refund.
They're telling me that shipping costs are not refundable. My God. This was Rotita's error.
I did nothing wrong here.
How is the happening?
Stay away please.
If they don't have your item in stock, this is the game they play and get your money!
Rotita is deplorable for cheating me.

Date of experience: August 14, 2021
Rotita R. Rotita Rep
over a year old

Hi,Jeanette P.

Sorry for the inconvenience.
Can you send the picture of the wrong product to our customer service?
After checking, we will give you a reasonable solution.
Please contact us by live chat, or e-mail service@rotita.com.
We are pleasure to help anytime you need.
Thanks
Rotita

Texas
1 review
1 helpful vote
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All items I bought were cheaply made and looked nothing like the picture. The earrings were colored wrong, missing paint color/gems, and falling apart. The swimsuit stinks like strong chemicals no matter what I do. The shelf bra is not long enough (doesn't even cover breasts) and even if it did, the elastic is not tight at all. And the bottom is not finished - the material is just cut off, no hem or anything. Just horrible quality all around.

I am also unable to log back into my account. I have reset my password numerous times to no avail. Bad company, frustrating website, horrible products.

Date of experience: July 20, 2023
Canada
1 review
0 helpful votes
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Very good clothing
June 5, 2024

I'm thrilled with the length of this t-shirt. It's not too short or too long, just perfect for a flattering look. It pairs well with jeans, skirts, and shorts.

Date of experience: June 5, 2024
GB
1 review
7 helpful votes
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No refund
May 12, 2021

I returned an item that was a terrible fit and cheap material on 13 April 2021, following all their guidelines. Adding the postage cost to the item.
After repeated emails, I still have not received my refund.

Abysmal service and abysmal company.

Would advise anyone not to use this company.

Date of experience: May 12, 2021
Rotita R. Rotita Rep
over a year old

Hi,

Sorry for the inconvenience.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Best wishes
Rotita

Alabama
1 review
9 helpful votes
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Lovely Swimsuits
September 23, 2021

Very fast service! I hesitated before ordering, having read some frightening feedback as well as positive reviews, especially since I planned to order from sale selections which I would not be able to return. I also ordered cautiously size wise, and erred on the large side.
Love both suits but in one case the bottoms are saggy and the other far too brief for my figure, so I would really appreciate an option for selecting top sizes separately from bottoms! As far as the separate bottoms I ordered, in each case they are a little too large also. Love colors and fabrics, and adjustable straps!

Date of experience: September 23, 2021
GB
1 review
1 helpful vote
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Used once NEVER again
August 25, 2021

I am always concerned about buying in the UK from the USA. I was right. I purchased 5 items and returned them all. I received no refund. By the time I challenged them, the Return receipt had been lost. Despite frequent "on-line chats" I am still over £ 100 GBP out of pocket. Never again. I will only but from the UK in future where businesses are honourable.

Date of experience: August 25, 2021
Rotita R. Rotita Rep
over a year old

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Rotita

Illinois
1 review
0 helpful votes
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Rip Off
January 13, 2022

I purchased 2 dresses from Rotita for $76 and never received them. They declined a refund too. The. Tracking number said it was delivered to my mailbox, but it was not and they were unwilling to offer a refund. They are in Hong Kong so it isn't worth the headache when ordering from these out of country places.

Date of experience: December 14, 2021
North Carolina
1 review
14 helpful votes
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DO NOT ORDER FROM LILIGAL. You cannot return an item. They make it impossible. I ordered a shirt. Way too small to size. Cheap material. My worst purchase ever. They won't be around long. STAY AWAY! Do not deserve one star. Should be minus 10.

Date of experience: June 7, 2019
Canada
1 review
0 helpful votes
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Everything is best
June 5, 2024

The seller's attention to logistics was evident in the prompt delivery of this women's clothing order. I appreciate their commitment to ensuring a smooth and efficient process.

Date of experience: June 5, 2024
California
1 review
1 helpful vote
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Swimdress
April 24, 2024

I bought a swim dress, super cute. Rcvd the suit and the color was a washed out version of what is shown on line. The hot pink was more like a putrid faded pink orange, so disappointed as I was taking it on vacation real soon. Trying to get customer service to help has become a merry go round nightmare...I keep getting Brinda, an on line chat rep, who has made numerouse promises to resolve w no results, ticket #s and even abandoned my chat twice in one day. They can not guarantee the color issue will be resolved, if I asked for a replacement. All Im asking at this point, is a full refund with no return fee charged to me, as the reason for return is an error on the part of Rotita. Cant reach anyone...my order# and images below are proof enough of purchase without disclosing more personal info

Date of experience: April 24, 2024
Canada
2 reviews
1 helpful vote
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Swimsuit
January 31, 2023

Took awhile for the order to arrive, but not so long as I thought it was lost. Just not super fast shipping. The swimsuit itself was true to size, good quality and material. Very pleased with the purchase. Would definitely order again. 5 stars even though shipping was slow.

Date of experience: January 31, 2023
Oregon
1 review
4 helpful votes
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Worst bathing suit company ever
June 15, 2022

This company is a joke! First off the material is the cheapest material i have ever seen it looks like im wearing a damn diaper. I hd to order an XXl i am and Large woman. My order took over a month to get to the US and the reps from the company would say " just wait till you get your order you will be so happy" heck not this is the worst bathing suit ever. I had to even put my own padding into the top of the bathing suit to make it even have double padding for my breast just to hold them up! What kind of international company is ripping people in the UNited States off like this please take this website down immediately they should not be allowed to sell anything i dont even want this or wear this in public im afraid to get it wet and see what happens! Ridiculous cheap company who rips people off

Date of experience: May 16, 2022
Mississippi
1 review
0 helpful votes
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LOVE!
October 7, 2023

So I stumbled upon an ad for Rotita while shopping online. I visited and found a bathing suit and two tops online which I loved so I placed my order and received a pair of earrings as well. I looked up reviews after my order was placed and got a not so good feeling. But I have to say shipping did take a couple weeks but overall I am so satisfied in the shirt and bathing suit I bought. I did go a size bigger than what I normally wear because most anything I've bought online runs a tad small. Thank you Rotita for allowing me to shop on your site I love the new swimsuit and top!

Date of experience: March 23, 2023
Florida
1 review
38 helpful votes
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Horrible clothes and customer service
June 1, 2021

Ordered 6 bathing suits, larger than my size since I knew it was coming from a country where everything is tiny - got them, none of them fit, asked for a return label, got it and that was the end - I had to open a case with paypal to get my money back - they conveniently never responded to my emails or let me log in - thank god for paypal or I would have been out $160.00 from these scammers - buy USA people, these clothes are not sized correctly and look way better in photos than they do in person

Date of experience: June 1, 2021
Rotita R. Rotita Rep
over a year old

Hi, Claire T.

We are sorry that our products did not satisfy you.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

GB
1 review
0 helpful votes
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Wow! What a find!
January 16, 2024

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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Closet Satisfaction
May 11, 2024

The only difficulty I find in ordering is determining the correct size, Other than than the white capris and one dress which were a little too roomy, the other dress and top were fine. I prefer too big rather than too small as it can be altered.
Clothes arrived within the time stated when I ordered.

Date of experience: May 11, 2024