business logo of Rotita

Rotita

rotita.com
casual, lounge, resort womenAge 19-25, 26-45
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About the Business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Reviews Summary

Rotita has a rating of 4.2 stars from 10,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality and bathing suit. Rotita ranks 3rd among Discount Shopping sites.

service
1,462
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
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I like everything about the products
June 30, 2024

HATE how long it takes for shipping! I have been waiting for every for my order. I wanted to put in another order for my granddaughter, but is going to be the end of summer before she gets them!

Date of experience: June 30, 2024
Australia
1 review
0 helpful votes
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Dress
May 9, 2024

Very pleased with the dress, it looks exactly as it does on the web site, except it is a bit longer than shown. I used the sizing chart to get the right one to order and it was perfect. I would recommend everyone do this as the sizes are smaller than normal and if I had ordered my normal size it would not have fitted me. Very pleased with the seller.

Date of experience: May 9, 2024
Illinois
1 review
0 helpful votes
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Collaboration swimwear dresses tops
June 26, 2024

Rotita did not disappoint the clothes are quality, lovely and stylish. They have a hige sele tion very rrasonabky priced. You can litetally find just about anytbing yku want and much mote. They are profesdional and very nice and eady to work with.

Date of experience: June 26, 2024
GB
1 review
1 helpful vote
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Rotita dresses
December 1, 2024

Good customer service nice colour good material variety of selection

Date of experience: December 1, 2024
Canada
1 review
0 helpful votes
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Excited
June 27, 2024

There were so many to choose from it was difficult to pick just one! But, I'm very happy with my choice and I can't wait to go to the beach to wear it!

Date of experience: June 27, 2024
GB
1 review
0 helpful votes
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Customer service
November 6, 2024

Excellent customer service. Emails replied to promptly and help given with returns and replacements.

Date of experience: November 6, 2024
Canada
1 review
0 helpful votes
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Shipping
June 19, 2024

I appreciate the seller's commitment to timely delivery for this women's clothing order. The package arrived promptly, and I was able to enjoy my new outfits without any delay.

Date of experience: June 19, 2024
GB
1 review
0 helpful votes
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SLOW EXCHANGE POLICY
April 13, 2024

I ordered 1 dress which arrived, it was nice but too small so returned it and asked for a larger size to be sent I sent the 3.99 like requested but havent received any emails or information when the exchange will be coming.

Date of experience: April 13, 2024
North Carolina
1 review
10 helpful votes
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Poor quality of clothes
September 1, 2018

I ordered three blouses and a jumpsuit from this company. When I finally got them, they all looked cheap and were poorly sewed together. I will never wear these items. The website displays beautiful clothing but no matter how good they look, don't order. The pictures do not accurately depict the product that you will actually get in the long run. The sizing is off sizing.The fabric isn't aligned correctly.

Date of experience: September 1, 2018
Colorado
1 review
4 helpful votes
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Hate this company
September 2, 2022

I've been trying for over two weeks to get My refund. Everyday I have to contact them online. Everyday they promise it's resolved and every day it's not. This is insane. No one will take care of the issue.

Date of experience: August 3, 2022
Connecticut
1 review
3 helpful votes
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Buyer beware
January 29, 2023

I purchased 3 Christmas tops on Nov 20 with the expectation of being received by Dec 9, based on the information their website stated (well enough before Christmas). Here it is Dec 30, still hasn't left their "partner" shipping company and cannot get a refund, told multiple times "please wait a few days, we have accelerated the delivery for you". I have requested a refund numerous times with no success. They constantly state it's been shipped, but USPS has not received any shipment in their hands yet. I believe this is scam and can't get any refund or answer from this company.

Date of experience: December 30, 2022
Canada
1 review
4 helpful votes
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Your items may or may not ship
June 4, 2022

I've ordered twice from Rotita. One order came through at the expected time and products were generally ok. I put in a second order on April 1,2022 and as of May 5,2022, it hasn't even shipped yet. Customer Service has not been helpful at all - they keep promising me that shipment has been 'urged', but I've been given shipment deadlines of April 5, April 11, April 30 and May 4 and nothing has even been sent yet - according to their original deadline, it was supposed to arrive between April 28-May 9 - and instead, they can't even get it out the door. Although they have taken my money. And not offered compensation or a refund. Buyer beware with this company.

Date of experience: May 5, 2022
Texas
1 review
1 helpful vote
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Terrible shipping
February 2, 2023

I ordered a couple of tops in late November with shipping estimate of December 25-22. It is now January 3 and I just got a note that my items are being prepared for shipment with the same shipping estimate.

I've tried to cancel the order and they claim item is shipped. It's been very frustrating to deal with customer service and get any help. I'm no longer at the address for receipt of the package so even if delivered I cannot pick it up to return. So disappointing. Do not buy from Rotita and expect prompt shipment.

Date of experience: January 3, 2023
Illinois
1 review
6 helpful votes
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I ordered a very cute jean jacket but didn't wear it until 30 days had passed. I was totally humiliated at work when my coworkers noticed how the sleeves did not match. I sent pictures to Rotita but they refused to replace or refund the item.

Date of experience: October 31, 2018
Colorado
1 review
106 helpful votes
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Return Policy
July 6, 2020

Returned my 1st order in one package using their return label. Policy states If you are not 100% satisfied with the items you received, we gladly accept the free return & exchange for US within 45 days of receipt. The company deducted $19.22 from my credit. Cannot call anyone. Only online chat x3 with no results and 1 email with no response. Very unhappy with the company.

Date of experience: July 6, 2020
Mississippi
1 review
0 helpful votes
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Cheap quality
July 18, 2021

Very cheap quality for what you pay. Won't order again. Shein is better. I ordered shorts that looked flattering and thick. Far from that. Cheap and falling apart. Bathing suit top is not even hemmed on bottom. Just cut.

Date of experience: July 18, 2021
Rotita R. Rotita Rep
over a year old

Hi, Debra B.

We are sorry that our products did not satisfy you.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Rotita

New York
1 review
0 helpful votes
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Vacation
June 29, 2024

I ordered the swimsuit deal in May. I loved all of the swimsuits. I went to the beach, in June, so I had a pretty swimsuit for all 5 days.
I like that Rotita, has great deals all of the time.

Date of experience: June 29, 2024
New York
1 review
43 helpful votes
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I sent back very flimsy tops and never got credited for my returns, I will NEVER order from them again.
They owe me $89.00. I have contacted them 3 times since Oct, 2019.
The tops are terrible!
Do yourself a favor, block them on your email.

Date of experience: April 4, 2020
GB
1 review
1 helpful vote
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Be careful and do not buy from Rotita. I bought 4 clothing from them. All were small. To make matter worse, I had to pay £28 to send it back. It was so annoying and frustrating and I would never buy from such a site again. Most sites such as Shein have free returns even though it's not based in England. They're reap off and their sizes are incorrect. Clothing are also so light and looking cheap.

Date of experience: March 11, 2023
Florida
1 review
3 helpful votes
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This company not only charged me twice for my order but also sells items representing something different. Their quality of this item is completely different than the one described. More over, I have been trying to return the item for a refund and they are giving me the runaround.

Date of experience: April 14, 2021
Rotita R. Rotita Rep
over a year old

Hi, Rosi L.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and solve it for you.
Looking forward to your reply.
Sincerely
Rotita