RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I found Rose wholesale while searching for some nice looking cotton blousse. The blouses I found I loved the styles and they looked great. And the price were great. Well you get what you pay for. First their sizes is from 2 to 3 U.S. size differences. A medium is a US XS. And a XL is a U.S. medium. Second the cotton fabric wasn't cotton and the sewing is awful. Strings hanging on all seams. I also purchase some hair accessories about 7. One came broke. I would recommend you add some money and find a U.S. site.
My shopping experience with Rose Wholesale was great, the site is easy to use and a breeze to find exactly what I wanted. Check your sizes, as I read some reviews indicating that they were a smaller size than expected, thanks for that information. I choose the next size up and had no problems! I love the color and feel of the items ordered. I will use them again! :)
I ordered a jumpsuit from them and absolutely regret! Late and too expensive delivery, very bad material, broken zipper, size incorrect etc Totally diferent from shown in their website. The item went directly to trash basket! I do not even want to remember all that, never!
Dear Bethania E.
Thank you very much for your valuable feedback, we really appreciate that.
Please kindly refer to our return and warranty policyhttp://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I ordered a dress from rose wholesale. I waited two months and I didnt receive the dress. When I contacted them, I was told that the package is lost. I asked them to refund me. They said that it is their company's policy that they can't refund me more than $10, however the dress was expensive than that, and I had paid for shipping too. Finally, after sending many emails back and forth for three months, I was refunded only $12. I will never buy anything from rose wholesale again. Very unprofessional and FRAUD.
Dear nancy a.
Thanks a lot for your constructive review.
We value every customer’s feedback,
We are terribly sorry for your package lost, if the customer did not buy shipping insurance during check out, we cannot help the customer claim any compensation from the shipping company.
However, we can help those customers who bought shipping insurance.
For a better solution, please feel free to contact us
http://www.rosewholesale.com/m-article-id-12.html
You can provide your email address, full consign name, detail address, phone number etc can help
Us find your order number in our system, we are more than willing to offer you a better solution.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Rosewholesale Customer Service
They sell clothes that are not the size that they post on the site. I looked at Medium and the bust was 33-35.5 and when the dress arrived, I measured it and it was 29" at the bust. They do not take back clothes that are small and they expect customer to pay for return mail but their policy on returns is horrible
THIS IS A RIP OFF! DON'T BUY HERE
Dear Joanne P.
We appreciate your important feedback, which is fundamental for us to improve our work.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We cannot thank you enough for all your attention and kind support!
Kind regards
Rosewholesale Customer Service
After reading all these reviews makes me wonder if this is a terrorist organization using cheap clothing as a front to raise money. It sounds like everyone needs to stop ordering from them and before you shop online research the company first. For those that have already ordered they could have personal information about you now's the time to lock your credit and conceal your identity.
Dear Sara P.
When we read your imaginative comment, we cannot help thinking the reason why you conclude a conclusion that we are a terrorist organization.
We Rosewholesale are certified "secured "by renowned E-commerce service
Providers such as Norton and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.rosewholesale.com/m-article-id-12.htm
We cannot apologize enough for those customers have problems unsettled, which lead them to
Leave negative comment here.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
I love rose wholesale with fashion needs changing daily its very economical site. Shipping timings are very reasonable so is shipping cost. They ship most of jewelry for free. And customer service is also very prompt in replying.
Ordered four items that looked darling in the pictures... 6 weeks later a wadded up package arrived with the items. I normally wear a size 8, but ordered XL just to make sure they would fit. Could not even begin to put them on... they might fit a child's doll but no human over the age of 10. Quality was SO poor, cheap materials, sewing, etc. Was told by company in order to return I would have to take pictures of the items, show in centimeters where they were too small, get a special ticket number from the company, and pay shipping and duty charges to return to China... don't get suckered into this... they got their money from me, but save yours!
Dear Mary J.
We want to say thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work harder towards creating the best outcome that everyone can be happy with.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service
What you see on the site is not what you get. So I ordered a few online dresses from Rosewholesale 1 month and 3 weeks ago. I finally received my order today 8 July 2015, What i expected and what i got was shocking. Very bad quality material and the sizes are very small. I think the goods are made in China so the clothing is made for short anorexic people. The dresses are actually tops a they are way too short. What i paid for the goods and what i got was shocking. Do not order from this site as you still need to pay tax on the goods when it lands here in South Africa. This is unacceptable. DO NOT BUY FROM THIS ONLINE STORE... its daylight robbery.
Dear Cindy F.
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
We checked your order and the size you ordered is Size M, the clothing sell on our site is Asian Size, maybe the size you choose does not fit. We kindly suggest every customer refer to the Size Chart before they order.
We emailed you in details to offer you a better solution, please kindly check and reply.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Rosewholesale Customer Service
I am warning all consumers not to purchase items from this company. You will be disappointed! I just got my shipment yesterday and the clothing doesn't look anything like the items in the photos. The fabric is not even the fabric listed an the items appear as though they have been made at someone's home. The items are irregular as well. In addition, you will not be able to successfully get a resolution because the items are coming from out of the country, which basically means you are out of money and stuck with poor quality clothing.
Dear LaShawna H.
We want to say thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We would email you especially for this matter, once the issue you mentioned is confirmed, we are more than willing to offer you a solution.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Kind regards
Rosewholesale Customer Service
They have changed their name to Rosegal and one other name... seriously everything I ordered was misshapen, not to the size, no lining and very cheap ITCHY material
Dear Anuadriene A.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We emailed you in details already, please kindly check your email and get back to us,
We would like to offer you a solution for the Hooded Leopard Print Coat you received specifically.
Please kindly refer to our return and warranty policy, http://www.rosewholesale.com/m-article-id-16.html, we would be full responsible for the customers who received wrong items.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. If a customer receive a faulty item, we are always there to help them and try our best to fix the relationship with any affected customer.
Kind regards
Rosewholesale Customer Service
I ordered 7 dresses. 4 for me and 3 for my daughter. My Daughter ended up with my 2XL dresses (she is a normal sized teenage girl) and her Mediums are hanging in a closet. We only received 4 of the 7 we ordered... I spent well over $100 for basically nothing. Plus the fabric is very cheap and doesn't exactly match the picture. I am very displeased.
Dear Jennifer A.
Thank you for your important feedback and for letting us about your experience with us.
We are terribly sorry for the size problem you are experiencing.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing to help you.
For the size problem, we emailed you in details, please kindly check and get back to us.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Rosewholesale Customer Service
I was so amazed with Rosewholesale items when I received my order.
The items when I received it were so amazing and I love it it so much!
I enjoy wearing it everyday...
It's fantastic and wonderful...
I had my order deliver with one damaged item, two missing which they then sent, and items that when measured do not match there size chart so its useless getting measured and checking the size chart to order the correct size. Is this even legal? They look nice online but totally different when received! I tried to post a review for one of the dresses I received but I guess first they review it before they decide to post it. So reading the reviews wont help. They want me to close a dispute on paypal before they give me the refund they promised, this is not acceptable.
Dear shirley a.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We checked your order and the size you ordered is Size S or M, the clothing sell on our site is Asian Size, maybe the size you choose does not fit. We kindly suggest every customer refer to the Size Chart before they order.
We emailed you already, please kindly check and reply, once the size issue is confirmed, we are glad to fix this issue for you.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Rosewholesale Customer Service
After 4 months waiting for them to get back to me about undelivered item I purchased now they are trying to tell me they can refund my money as store credit! What kind of business thinks that I would continue to buy from them with this low standard service! What a joke.! I dont think ill ever see my money, rest assured i will report them to who ever i can and review them so others know what they are getting.
Dear Kateena c.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
As you selected Flat rate shipping which did not provide door to door delivery service, we kindly suggest those customers who choose flat rate shipping go to their local post office to check your package 10 to 25 working days after the package was sent out. If you did not receive your package until the deadline. We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
We would refund or resend your order according to our company policy, for this issue, we contacted you by emails, please kindly check and reply to us.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Rosewholesale Customer Service
First piece of advice: stay away from this company. The clothing material is cheap, the products do not look like the photos, and it will take months for the package to arrive.
If it's too late and you have already purchased from them, then my advice is to file all complaints directly to Paypal via the Dispute Resolution Centre. I finally managed to get a refund this way.
Do not bother dealing with the Rosewholesale complaints system. It is a farce. They really only start taking notice of your complaint if you go directly to Paypal, or Visa, or Mastercard. Goodluck with your dispute!
Also, in response to the Rosewholesale query below, I bought this jacket: http://www.rosewholesale.com/cheapest/fashion-style-slimming-stand-collar-*******.html
But the product I received did not match the photo at all. Buyer beware and stay away.
Dear Nick P.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I am very pleased with the reliability and the responsibility of the seller - even when we had problems with the delivery, they found the absolutely right way to solve these problems:)
It was a great pleasure to deal with Rose Wholesale and I hotly recommend that site to everybody who wishes to buy the best goods in the best way :)
Shopping for our everyday fashion needs should by easy, fun and affordable. Rose Wholesale understands this. The site is easy to use, and members are rewarded for signing in daily, receiving points they can later apply to their purchases for additional savings. Bonus points are also awarded for posting reviews on the website. New arrivals are displayed on the site's main page so members are always up to date on the hottest trending items. I shopped during a recent sale on the site, purchasing 5 items. I selected expedited shipping with mailing insurance. Even with applicable duty fees and taxes, my total savings were absolutely mind blowing! Customer service responded very quickly to my questions. My items arrived in Canada from China in less than a week. I was completely satisfied with all my purchases. Everything fit as expected. By Western sizing standards I normally wear a M so I purchased a size up, which is a good general rule for Western shoppers buying clothing made in China. All items were well made. The quality of the fabric was very good. As a fashion-conscious savvy shopper, this experience was a total win. I'm already filling up my shopping bag, looking forward to placing my next order. Once again I can afford to just say yes to treating myself to some new feminine finery. Love it! I highly recommend the ease and satisfaction of doing your online shopping with Rose Wholesale!
I placed my order on June 23 and I received it on 30th June. Also no additional cost. For price I paid products are good I love it.
I usually buy costume jewelry from them and get it in about 3 weeks with regular shipping. If you are buying cloths however, be very careful to look at the measurement breakdown and then go up a size.
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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Dear Janese C.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please kindly check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/