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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I looked at the sizing chart - and ordered accordingly - but the XL is more like a small - I could get it on. But it flattened out my chest. I didn't realize I was ordering from Hong Kong - or wherever they are located and know that their sizes are smaller. I only received one of the two things I ordered - but at Least I'm only out 20.00 or so.
I ordered from this company and now after reading all these reviews, and other complaints online, I realize I made a terrible mistake. I placed my order on July 9th and have not heard anything from them other than they received my order. No tracking information, nothing. They did, however, charge my credit card rather quickly. I just tried to contact their customer service through their website, and their website would not allow me to contact them through their form on their website. It did not recognize my order number, no matter how many times I put it in, and it did not recognize the code at the bottom of the form.
Dear Kathryn B.
We are so grateful for this feedback. It means a lot to us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are more than willing and glad to help every single customer, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. If a system or process is broken, we fix it and try our best to fix the relationship with any affected customer.
Appreciate your attention and kind support all the time!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Placed my order on 7/9 and received 2 of the 3 dresses today, 7/21. Unfortunately I hadn't read the reviews prior to my ordering. Their size L is more like XXL and neither of the pieces look anything like the photo's on their site, especially the colors but I will say that the quality is ok for the price. Not what I expected but at least I have 2 new sun dresses. I'm glad that I at least received them as it sounds like a lot of others never did.
Update to my previous review above. I did end up receiving my 3rd dress, it actually looks like the photo on their site and the size is correct.
Dear Deanna O.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If she still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Sizes are WWWAAAYYYY off! I wear an xl and ordered a 2xl (just because I knew the sizes would run small).
My size 4 sister couldn't even wear it... AND, she is less than an A CUP bra size and the material didn't even cover her itty bitty bumps!
The very few people saying that the clothes fit perfectly are NOT telling the truth. I've never seen sizing so off! And the design/ material---HORRENDOUS! NOT EVEN CLOSE TO WHAT THEY ADVERTISE!
DO NOT BUY FROM THEM!
Dear Stephanie P.
Thank you for your important feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind providing us your email address, transaction ID, phone number, consign name etc, the information can help us find your order number in our system?
Cause so far we can not find any purchase history about your order in our system, we never got money from you.It's definitely unfair to post the negative review to affect our reputation! It's absolutely slanderous, libelous!
Thanks a lot for your cooperation and kindly understanding in advance!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Yes, the styles and prices draw you in. But then when you get your items, they are a complete letdown and can most often not be worn. A refund is possible but not likely. I am ashamed to say that I tried ordering from them three times (yes, im a sucker), and most items had to go straight into the charity bag. The sizes are WAY off, and look like an amature took a shot at making an item they saw a picture of. It bums me out because I love the styles they offer... if only they were what you got when you ordered them.
Dear Jessica H.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
It would be very nice of you to forward us your valid order number, so that we can contact you and fix every single problem related to your order.
We are more than willing and glad to help every single customer, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
Wish you happy everyday!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
PLEASE DON'T ORDER FROM ROSE WHOLESALE... It's been a month or longer and they won't get back with you. Ordered two dresses for a Special occasion. And Nothing. Special Occasion has come and gone. Wish I had read The Reviews :(
Dear Deborah S.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Waited 2 months for order which never arrived. When they finally responded to my email queries they admitted my package was lost in the system and as compensation offered me either 50% off my next purchase or a 30% refund. When i refused both offers & asked them to send the package as paid for, they cut off all communication with me & no longer respond to any of my emails. This company should be blacklisted
It would be very nice of you to forward us your order number, so we can contact you and fix every single problem related to your order.
We are more than willing and glad to offer help to every single customer, please feel free to contact us.
http://www.rosewholesale.com/m-article-id-12.html,
Wish you happy everyday!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I ordered jewelry and it broke before I took it out of the package. 3 dresses and none of them fit. 2 wigs and the hair was so thin in them you couldn't wear them in public. 1 dress isn't even in the order. Where is it? Best yet, NO REFUNDS! Only store credits. Wow was I ripped off.
Dear Janice M.
We want to say thank you for providing us with important information about your situation.
We are more than willing and glad to offer help to every single customer, please feel free to contact us.
http://www.rosewholesale.com/m-article-id-12.html,
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
SO, i've ordered from here twice now. So far, everything is really good. FOR FIRST TIME BUYERS, CHECK YOUR MEASUREMENTS. Don't go by their sizes thinking their medium is the same as here. It's not. You need to remember this site is based on asian sizes, not us/canada. If you know your measurements you'll be set (:
I've ordered lots of stuff, over $200 to be exact! I've also attached photos and am pleased with everything so far. I also suggest the expedited shipping if you order a bit of stuff you'll get it alot sooner & the chance of it taking months is beyond low.
So my experience. Seen mixed reviews, not all online reviews are real so i took it into my hands to look on YOUTUBE & see the quality and not only take strangers words for it. Looked good 95% of the time. So i ordered, i got a message from them 24 hours later as they're a day ahead of me (im in canada) & they shipped within 3 or 4 buissness days - can't remember. I then got my tracking info the next morning & DHL was at my door 3 days later. I had to pay customs & taxes. On the 12th my next order was shipped to me & was here on the 15th (july). Very pleased, the ladies i had were more then willing to answer all my questions & make sure i was totally satisfied. Couple of my items ordered were for friends.
Read reviews on the clothes you look at, check measurements & get quicker shipping instead of the super slow shipping. It's like $10-$15 more! It's worth it if you don't want your package lost half way across the world!
I ORDERED THREE THINGS. JEWELERY THATCAME IN DAMAGED. JEWELRY (2ND) SHIPMENT NEVER CAME. THEY STILL GOT PAID IN FULL IN APRIL 2015.
A DRESS THAT CAME IN NO SIZE, TOO SMALL AND WITH BLACK GREASE ON IT. THEY GOT PAID FOR IT. AND LASTLY A BLACK BATHING SUIT. NO SIZE. NOT EVER FINISHED. THREADS LEFT ALL OVER IT. WOULDNT FIT A 3' DOLL MUCH LESS A PLUS SIZED WOMAN. THEY GOT PAID FOR THAT. 3 MONTHS LATER THEY OFFERED ME A $6 REFUND. AND THEY WANTED IT SHIPPED BACK TO CHINA! Wtf!
THREE MONTHS OF EMAILS, PICS, CALLS ETC. THEY DIDNOT DO ANYTHING.
Dear THERESA W.
Thank you very much for your feedback, we respect and treasure every opinion from Our customers.
It would be very nice of you to forward us your order number, so we can contact you and fix every single problem related to your order.
We are more than willing and glad to offer help to every single customer, please feel free to contact us.
http://www.rosewholesale.com/m-article-id-12.html,
Wish you happy everyday!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I shop a lot online and am usually satisfied - most of my shopping is with major companies that have websites. I started venturing into other areas, and am I sorry I did so - especially in terms of the size and quality of the items received... on the website the clothes looked well put together, fit properly and were really nice looking... and the price was incredibly right... only to prove that old adage "you get what you pay for". The items arrived, and they were horrible - cheaply made of awful materials, the seams were uneven and they were at least two or three sizes smaller than what was listed... of the items there were two that I might wear to walk my dogs, the others were total losses. I was most disappointed and will never buy from that website again. I guess I'll donate the clothes I can't wear - or use them as dust rags, I certainly can't wear them. So unless you're incredibly tiny and claim to wear a large, you are going to be vastly disappointed - I know I was.
Dear Katrina W.
We're extremely grateful for your constructive feedback.
We are more than willing and glad to offer you help for the size issues.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I had a really great experience with RoseWholesale! All of my products fit well and were delivered quickly. And the prices were super low! I recently bought a dress from here and it is my new favorite! And it was only 6 dollars and it fits me perfectly! Also, the site is very user friendly and the shipping rates are super low :) Great site!
After seeing their website loved the look of their clothes and the very reasonable prices? A bit sceptical at first but saw the reviews on their website and most of them were good. I just wish I had looked here before placing an order. 2 of the items I ordered today arrived and I could not believe how poor the quality was. Horrible cheap, see through, off white coloured nylon, when the picture of the model showed a completely different looking top which looked like it was made of cotton and good quality, with very pretty lace detail. There were tatty loose threads hanging off the cheap looking lace and to be honest it looked like an old piece of net curtain, ready to be put in the trash. I am usually a medium but ordered large but when I tried it on it looked awful and out of proportion, more like maternity wear! The 2nd item I ordered looked gorgeous in the picture but again, is made of cheap materials and is very poorly made, again with threads hanging off and the zip not working. I ordered a medium which was very small on the top but really puffed out on the hips making me look a very odd shape. Again, will never be worn. What a waste of money! Luckily I paid by credit and first thing tomorrow intend trying to get a refund through the card company and will return the above items to Rosewholesale. I know they state they will refund only a small portion but how can this be right when you are not getting what was shown in the first place, plus you are still out of pocket paying for the return shipping. I am just glad my first order was not a great amount or I would be seriously mad about this whole experience.
Dear Caroline G.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
1 week ago i orderd a pair of sandals got an email to say that my purchase was accepted but thats all i got im still waiting on my order i live in the UK got no email to say if my order had been shipped il never waste my money on this crowd again if i dont get my order i want my money back!
Dear jill m.
We're extremely grateful for your constructive feedback.
Thank you so much for your recent message and for notifying us about the payment issue. We wish to take this opportunity to apologize to you for any inconvenience caused. You can try again, or Could you please try to use one of the online payment methods. All of them are secure and convenient payment methods: 1. PayPal: the most popular online payment method 2. Credit Card: including Visa and MasterCard 3. Wired Transfer: bank transfer 4. Western Union: you will receive a 5% discount for using Western Union) We sincerely apologize for the additional inconvenience. For more details, please kindly check on our site http://www.rosewholesale.com/m-article-id-29.html
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I have had the best time buying clothing from Rose Wholesale. Usually I buy something and it will sit in the closet with the tag still on it for years. Well, not with my purchases from Rose Wholesale. I wear my new clothing every day. I'm spreading the word to all my friends and family about the professional, prompt, accurate and just plain great experience that I am having. I will continue my relationship with Rose Wholesale. I am very impressed with the quality and comfort of the products that I bought. I'm getting ready to place another order soon. The products are so affordable, I don't have to worry about my husband getting on me for over spending.
Thank you!
Therese
(Facebook) *******@yahoo.com
Nickname: Cats
After they took about a month to fulfil the order, without letting me know if the delay, our shipment eventually arrived 10 weeks later. I was stunned at the inferior quality of fabric and the workmanship is nothing short of appalling. Almost all the dresses are completely see-through and cannot even compare with the actual pictures. The sizes are completely misconstrued. One dress was received without a zip (the actual zip is barely hanging on both sides but no clasp to close/open the zip. How on earth can this company still be trading? I am truly stunned - whatever you do - DO NOT BUY from Rose Wholesale! There is not a minus rating so I can rate.
Dear Madeleine V.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I have made 4 orders in 2 days the first week of July. Received my first package today from an order of multiple numbers of 3 different items. Received all amounts of 1 of 3 different items in the same order and all seems to be as they said size wise and quality. Waiting to get the rest of this order and the other three orders I have placed.
Seriously, don't ever buy anything from this site! I don't usually leave reviews but honestly these products are this CHEAP for a reason! They will send you products that look NOTHING like they are suppose to then when you try to return or exchange they negotiate how much they'll give you and make you jump through hoops before they'll even give you the address to send the return to. My order was almost 50 dollars US and they wouldn't give me more than 10 dollars for a refund and it was a store credit only! Its an absolute nightmare and I will never shop here again!
Dear Adrienne M.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind providing us your valid order number? We are always more than willing and glad to help any issues related to your order, please feel free to contact us http://www.rosewholesale.com/m-article-id-12.html
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Thanks a lot for your trust, support and understanding all the time!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I made the mistake of buying several outfits at once and greatly regret buying.
I'm a size 4 to 6 depending on the clothes. I ordered a large as I had read that the clothes are small, but the dress I got was so small it would not fit my skinny 13 year old daughter. It looked like it would barely fit on a stick, really ridiculously small. The customer service is lousy. A real purchaser like myself is not really allowed to review the clothes, they act like they want you to review the clothes, but once you get the clothes they barr the customer from reviewing to reveal the truth. Save your money, this was a total waste of money.
Dear Marina H.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help for any issues related to our customers, please feel free to contact us
http://www.rosewholesale.com/m-article-id-12.html
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Well I have to say they really make the items look very attractive especially for the money! I was attempting to order two swim suits which I thought were very cute. I studied their size conversion charts and measurements for the different sizes and thought, " Hmm, seems these clothes run really small!", but, none-the-less I ordered and paid with PayPal. When I got to the end of the ordering process I noticed only one of the items was ordered instead of two. I tried to send them a complaint through the support center but it kept saying "No such order exists". I noticed the PayPal payment went through very quickly and I was like ok guess I will just get one thing since that was all I paid for. Then I got an email from them stating that when they received payment they would ship in a timely manner. They were now showing that other item in my order that originally I wanted but had not been included in the order. Confusing, right? I again tried to contact them through their support center but the same thing happened with it not going through so I just went to PayPal and made a dispute. I received a refund to PayPal within 24 hours. So that's why I gave two stars. I think this company probably is hoping most people won't take the time to complain so people should be very careful. I am just glad didn't actually lose money just a bunch of my time though and some disappointment.
Dear Cindy J.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We cannot apologize enough for any inconveniences this may have caused you or any of our customers.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Wendy F.
Thank you for your important feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind providing us your email address, transaction ID, phone number, consign name etc, the information can help us find your order number in our system?
Cause so far we can not find any purchase history about your order in our system, we never got money from you.It's definitely unfair to post the negative review to affect our reputation! It's absolutely slanderous, libelous!
Thanks a lot for your cooperation and kindly understanding in advance!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/