RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Great prices and great stuff takes ages to come but worth the wait
I ASKED FOR A SIZE THEY SENT A SMALLER SIZE WITH THE SIZE I ASKED FOR ON THE TAG SMH! EVERYTHING WAS TO SMALL & THE TAG SAID THE RITE SIZE ON IT I BROUGHT A SIZE BIGGER JUST CAUSE I KNOW THESE SITE IS FROM CHINA! I WILL NEVER ODER FROM THEM AGAIN VARY CHEESY ITEMS
I've been going back and fourth via email on Paypal. Obviously the shipping charges back to China is insanely crazy for a refund. In my case it will be nothing since my company does international shipping. The customer service rep from the company does not respond but I did a dispute on Paypal and finally heard back from someone. Bottom line people its all Asian size which is half the size of US. Even if the size chart says the conversion its incorrect. BEWARE the size is very small and quality is what to expect from another country.
Dear sunah k.
We're extremely grateful for your constructive feedback.
It would be very nice of you to forward us your order number, so we can contact you and fix every single problem related to your order.
If you get back to us, we are more than glad to help you
http://www.rosewholesale.com/m-article-id-12.html,
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I am medium build but ordered large dresses, just in case. They wouldn't even fit my XS sized daughter. The lengths are not wearable. The dresses are as short as shirts. Terrible quality of material as well. They look GREAT online, but are not what you get. Also - took over 2 months to receive them.
Dear Tamara J.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We kindly suggest evry customer refer to the Size Chart before they place an order.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Rosewholesale Customer Service
As a heavyset person, I have a lot of trouble finding clothes I like, and especially ones with materials high enough quality to not irritate my skin, so finding Rosewholesale was amazing for me. They have a nice range of sizes, along with a great sizing chart, a large variety of products/styles, and very good quality. As well as that, they have amazing customer support, being very helpful and prompt when I have a question. I will definitely be buying from them more in the future.
Very good stock, better quality and cheaper than other places.
I recommend this site for online purchases with a good advice and good prices.-
This site is equivalent to the pain and suffering you experience when dealing with Indian/Philipino telephone operators i. E. yes mam, I understand, that's no good, can you give me your details, can you repeat that (again and again!), I sincerely apologise, we will work this out, are you sure?, I will have to check with my supervisor, oh, no mam... you should have it by now, you need to check your mail box... aaagghghghghh!
Poor sizing, poor material/quality, no contact with company, slow postage, photos don't match item
Also - when someone, if they ever do, finally gets back to you - they are patronising and keep giving you more hoops to jump through i. E. be patient, please be understanding, requests more info i. E. order numbers, personal info and so on (even though you have provided over and over again), they keep you going around in circles "we will work something out" - yet nothing ever happens and you get so worn down you just give up and cut your losses.
Dear Felicity F.
I want to start by thanking you for notifying us about the issue.
Would you mind proving us your valid order number or email address? Hope we can resolve the problem together soon!
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Thank you very much for all your attention and kind support!
Kind regards
Rosewholesale Customer Service
I've ordered several items with RoseWholesale.com. I'll give the company an 8 of out 10. I LOVE the jewelry ALLOT! The customer service via the New York phone number is a minus 1,000. They suck. I've called, and when disconnected and not having any resolution and redialing, your phone number will be blocked for the next 24 hours. NOT COOL!
The clothing is made in China so... I am a true 8/10, I have to get an extra large and then it can be snug too. My advise if you really love it and have to have it, 1 to 2 sizes bigger depending on your comfort level.
I have received 90% of everything ordered. I'm still waiting on a refund of a large order that wasn't received bc it wasn't in stock and I wasn't made aware of it. I canceled the order and yet to have my funds returned.
If you order expedited shipping, it isn't the normal way that USA expects. If it isn't in stock you will get it when they get it etc and no notification that it's MIA.
I've reached out via email to RoseWholesale.com and have had a good experience of resolving issues via email. However their day is our night. You can call the 916 area code number after 7p Central time, but once again if you're not *******% sugar, and if you have a problem, they will wait for you to hang up bc they will NOT respond, then block your number.
You get what you pay for.
BUYER BEWARE! Purchase some clothes in October of 2014. Received, clothes with ripped seams, missing buttons, ragged seams and edges. I refused the second package and returned the first. WELL, 9 months later I am still trying to get my money back. THEY ROBBED $130.79 FROM ME. When they had no other recourse, they mysteriously had computer problems and all my info was lost, YEAH RIGHT!. All the emails from their representative Aurora confirming receipt of my packages were no where to be found. Quite lucky for them I would say. Now Zada is their new representative and she is shifting the blame of no payment being made to Paypal, who has said they are just deferring blame. How can sellers be allowed to conduct business in this fashion. All I can say is STAY VERY FAR AWAY FROM THESE PEOPLE!
Dear Deborah P.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly refer to our return and warranty policy http://www.rosewholesale.com/m-article-id-16.html
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Support center.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Rosewholesale Customer Service
I love shopping here in wholesale , the service is excellent , the stuffs here cost less and the shippment is very fast and correct !!!
Hi,
I ordered my first (and last order) and out of about 5 dresses, only 1 fit - the rest were so so small they were unwearable - I'm normally an 8-10 Australian which is usually 'S' or sometimes 'M' here - so that I ordered all 'L' and they still didn't nearly fit is crazy. However the value was not worth returning them
The belts I ordered were somewhat better - cheap quality, but usable and would normally be charged more for the same item in a shop here - so was happy enough with those at least. However, one was incorrectly sent and when I advised them, they wanted me to send it back at my cost (postage was just as much as what I'd spent on the item! I offered to of course send it back if they forwarded a prepaid envelope - which they declined) - or their other option was that I paid extra to have the correct one sent to me!
So totally appalling (and illegal!) customer service. They eventually agreed to resend the correct belt at their cost, acting like they were doing me the greatest favour by doing so, and again, sent the wrong one. So we went back and forth in correspondence for ages, so much of my time spent - their view was that as I was keeping both belts that I'd been adequately 'compensated'. It didn't matter that I'd told them I was happy to return them if they paid the postage and they weren't an item that I'd even wear and that wasn't even the point anyway - as a business they have to provide the item you've ordered, or if unable to do so an agreed replacement item/refund.
After ages - they've agreed to send me a different product - with the disclaimer that if it is sent wrong this time that it's not their problem and that there's nothing more they can do! As a business you're not even allowed to do that!
Awful! Generally cheap, nasty products and terrible approach to customer service. I've shopped at Zulily before and though there are still issues with sizing there (as there would be until the world gets standardised sizing that the manufacturers actually work to!) - I'll be returning to Zuliliy before Rose Wholesale anyday!
Dear Carla V.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please kindly check in your order online http://user.rosewholesale.com/m-users-a-orderinfo-n-H150510191430.htm
Would you mind proving us your valid order number or email address? We are more than willing and glad to assist you.
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
Its a very reliable seller. Their goods and products were very nice although I had to pay for shipping which was their only downfall. When they didn't have some items ready for me they sent me some so I didn't have to wait then sent me the rest of the order when it was ready. They sent me a tracking number which actually worked.
On my second order they sent me my products and it actually came to my apartment but I must not have seen the missed post leaflet but they still gave me my money back even though its my fault.
They have the best reliable customer service. They reply to you within 24 hours and actually give you good answers and are very polite.
This is one of the best Chinese websites ive ever shopped on.
I definitely recommend this website.
Never! You hear me? Never get any of dress from this supplier!
First of all - Much of dresses are out of stock and even when I bought some of stock dresses, they came to me in a horrible condition. And sizes aren't fit! I reply them to request returning, but they didn't reply to me in 3 days.
I return all the dresses on my own money.
Very Bad Quality and Customer Service!
Dear Fera U.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
I place my order over a month ago they charged my card never received my item if you choose to order from Rose wholesale I would think again I recommend not ordering from them now I have to go through the headache of disputing my credit card company
Dear nichole w.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please kindly check in your order http://user.rosewholesale.com/m-users-a-orderinfo-n-HR150624623274278.htm
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Rosewholesale Customer Service
I ordered 1 pic. From this company on June 1st, I received on June 17th which okay, but the item was to small so I asked for a refund, my reply was this item can not be returned, so I gave the item to a friend that could fit it. I also ordered other pics. Which had not been shipped they gave me a refund, which I was very happy about, I will not order from this company again.
Dear Ibella G.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
I recently purchased several items form this site come to find out they are located in CHINA and there is no returns with tracking unless you pay $60.00 for courier. Not only is returning items extremely difficult but they don't accept returns and if they do you only get 10% store CREDIT! DO NOT BUY FROM THIS SITE! The sizes are 5 sizes smaller than American Sizes and the quality of the product is very poorly made. Customer Service is a joke they can't even write in English.
Dear Scrappymom P.
I want to start by thanking you for notifying us about the issue.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Rosewholesale Customer Service
The items i received are not at all like the pictures. I have never seen such poorly made clothing anywhere. There is no customer service. I have about $0.12 of cheap fabric mailed from china with no item #, no phone number or email address to contact customer service. The *******485 is "not available" (whatever that means). I am beyond disappointed. I really wish i had seen all the negative reviews everywhere before i placed an order. Lesson learned...
Dear Kristinamarie S.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Rosewholesale Customer Service
I just made an order number h**************. Looking at the reviews and comments I want a refund. Last time I am buying anything online very disappointed. Please contact me imidiatly about a refund as I only place my order within the hour and I want it canceled.
Dear Sarah c.
Thank you very much for your valuable feedback.
Would you mind providing us your Valid order number, cause the order number cannot be found in our system http://user.rosewholesale.com/m-users-a-orderinfo-n-H21507220529093826.htm
We have 2 phone lines here are the number 001—917—621—0925 and +44—1939—450008, Please feel free to call us.
Meanwhile, please note that our representative are online on the livechat 24/7
Too. Please click here to start a chat http://www.rosewholesale.com/m-article-id-12.html
You are also welcome to request a call back, please feel free to let me
Know if you are interested. I can ask our manager to call you.
Please rest assured that we are a proper registered company that has been
Around for 7 years. We Rosewholesale are certified "secured "by renowned E-commerce service
Providers such as Norton and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.rosewholesale.com/m-article-id-12.html
Please let me know if you have any questions, we are always here to help.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I have just been reading the reviews and now wondering If I have made a drastic mistake in ordering from you. I the items are in disrepair, bad sizing or not up to standard I will be reporting them to the Australian Ombudsman and have them dealt with so that they will not be able to sell to any unsuspecting client in the future. Please reassure me that I will be receiving the garments that were depicted in the photos that I ordered off, if not I wish to cancel my order and get a full refund, my order number isHH**************.
Dear Jenni S.
Thank you very much for your valuable feedback.
You are right, at this time we only have 2 phone lines here are the number 001—917—621—0925 and +44—1939—450008, they might get busy very quick.
We are working on this expect having more lines in the near future. By the
Meantime, please note that our representative are online on the livechat 24/7
Too. Please click here to start a chat http://www.rosewholesale.com/m-article-id-12.html
You are also welcome to request a call back, please feel free to let me
Know if you are interested. I can ask our manager to call you.
Please rest assured that we are a proper registered company that has been
Around for 7 years. We Rosewholesale are certified "secured "by renowned E-commerce service
Providers such as Norton and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.rosewholesale.com/m-article-id-12.html
Please let me know if you have any questions, we are always here to help
Thanks for your order with us.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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Dear Natosha D.
We want to say thank you for providing us with important information about your situation.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/