RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Guys. DO NOT BUY FROM THEM.
The quality is not even awful. It is not existent!
They send you a cloth with threads sticking out and generously agree to return 2 USD:)
Just run away. Btw, if you see similar items sold by any other site - RUN.
I ordered 4 dresses in a size XL. There is no way that is an American size XL. I couldn't even get my head in the hole to try it on. Material is flimsy and everything is soooo small. And you can't return it.
Update - Was contacted by Rose and was offered a partial refund. Nice customer service!
Dear Mindy R.
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
We kindly suggest every customer refer to the Size Chart before they order.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Thank you very much again for your kind support!
Kind regards
Rosewholesale Customer Service
I have seen some bad reviews about Rose Wholesale, but I had a very good experience with them. My items came on time and they were of the quality I would expect or better. The jewelry is of comparable quality to big box stores, but for about 1/2 the price. I only received 1 clothing item so far, so I can't say anything about that yet. One of my items had a missing stone and customer service was very helpful in getting it resolved. I think some of the bad reviews are customer error when ordering. Each item clearly states how long it will take for processing and the shipping method also states clearly how long to ship. If you pick an item that says 15 days for processing and then choose a ground shipping of 10 days; yes, it will be about a month before you receive your item. I'm very satisfied and have placed a 2nd order.
Bought a top online, looked like made from non see through cotton material with lace sleeves. Top arrived after over 4 weeks, material was crappy see through polyster (could never wear it without a cami underneath), seams already coming apart and fraying (big hole in side seam) and lace ripped. Nothing like the picture! Tried to put it on and the lace ripped more, felt like it was made of paper! No way would I ever buy clothes again from here. Would rather spend the extra money and get something decent. Even the clothes made in Bali for the same price are better quality than this!
Also posted a review on their website in relation to the top I purchased and it never appeared on there. Only "good" reviews are posted! Funny that
Dear Cherie M.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind proving us your valid order number or email address? We are more than willing and glad to assist you.
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Thank you so much again for all your kind support in our work!
Kind regards
Rosewholesale Customer Service
Thank you all for your reviews. For the pass few weeks I had been wanting to place an order from here but I too have been burned like this by HERROOM. I learned to read reviews and I thank you all. We as customers need to keep posting about theses sorry places that scam people out of their hard errand dollars. Once again, THANK YOU!
Dear Vena M.
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind providing us your order number or email address? So we can contact you and offer you a win-win solution.
If you can get back to us, we are always glad to help you http://www.rosewholesale.com/m-article-id-12.html
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I got tricked like all these other people. I too clicked on an ad for rosewholesale.com viewing the clothes at such an inexpensive price made me really excited. I decided to order a few items, waited a few weeks and they arrived... well half of them arrived. I ordered 4 items only two showed up. Of the two that showed up the material was shotty, sewing was crooked, material was see-through, nothing like the picture on thier website. The colors were wrong, there were buttons missing and zippers broken. The sizes were horribly off. Supposed long dresses were short like shirts! Then to top it off there is no customer service number that you can call and speak to someone! You have to fill out a review through their support center, if you're lucky you might receive a response. Even still they want you to take pictures of all of the clothes with a ruler if the sewing is incorrect to prove what you are saying! Even if you do prove it they make you pay for the shipping back to them and will only refund half of your purchase price! Are you kidding me?!? This is the most dishonest company I have ever done business with! Unfortunately I didn't do my homework before my purchase but I promise you, a lesson has been learned and never again will I be so naive. If it seems too good to be true then it probably is. I hope this review will help someone from making the same mistake that I and thousands of others have done. It still amazes me at how companies like this can still get away with ripping off people and stealing their money. Karma is a peculiar thing.
Dear Caiti D.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I would like to start off by telling you that we are so sorry about all the inconveniences you went through.
If you can get back to us, we are always glad to help you http://www.rosewholesale.com/m-article-id-12.html
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Why do you ship junk out? You say it's XL and I can't even get my leg in it, and it looks nothing at all like the picture. You should also inform people it's being shipped from China, for 53.00 I got crap that is ugly, not at all like the pretty shirts I saw and it would cost more than I paid for them to return them.
Dear Linda A.
Thank you for your important feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind providing us your email address, transaction ID, phone number, consign name etc, the information can help us find your order number in our system?
We are more than willing and glad to offer help, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
Cause so far we can not find any purchase history about your order in our system, we never got money from you.It's definitely unfair to post the negative review to affect our reputation! It's absolutely slanderous, libelous!
Thanks a lot for your cooperation and kindly understanding in advance!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I made purchase worth of $173.59 from Rose warehouse on the 9th of May, 2015. I received Item June 3rd. I was so shocked when I opened the parcel. All the tops that were ordered were large sizes but what I received in the parcel were XXXSmall looking sizes, but labeled as Large sizes. You can imagine my small head could not fit in. The materials were unbelievable, the look and the quality was completely different from what was showcased on their site. I can't even give it to a beggar. The most worthless material that I have ever seen in my life. I contacted the seller about this. They were apologetic for all the troubles and was offering a 25%, 50% refund in this order to keep the items after each email I sent to them. To summarize my experience, I sent the parcel back to them immediately. And contacted Paypal. The Items has been received by the seller because, I put a tracking number on the parcel which cost me about half of the total cost to send back the items to CHINA. It's been 2 months since the items were sent to China, I am waiting for Paypal to reimbursed my original purchase amount. Because I was told by Paypal that the only time that I will be refunded is when the seller received the items. For The return shipment, I was told that I will not be reimbursed for it. Items has reached seller, I am yet to get my money, still waiting as of August 6th, 2015.
Dear Eunice O.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are more than willing and glad to offer help, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If she still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I've been ordering constantly from this site and have to say that love it! The have great prices, lots of variety, and fast shipping. The only problem sometimes is you might get an item that doesn't look like the picture or not pick the right size. But for the price you pay it's not a big deal.
Ordered a few items for the very first time. One item was missing, but customer service was very efficient and mail me the missing item.
Great deal for the style, recommend to read the sizes and measurements below the item before making purchase to get the correct size as each style has different sizes.
People stop ordering from this company that goes under a multitude of names (as if that isn't enough of a reason). I have called them out several times, the only people they really want to deal with are the people that somehow leave "good" reviews, I assume this is a scandal also. If you order them you can expect the cheapest made clothing, clothing that may fit an ethiopian child, labels missing and that's not to mention IF you get your items after waiting for months. I truly wish I would of found this site and I never would of spent over $100.00 on their crap, it ended up in the trash after being used for rags, I am dead serious. They don't want their junk back, who would. If you read these articles and still order from them then apparently you don't understand the seriousness of how bad this company truly is. They don't want to deal with me apparently, they first denied my order at all and after I posted their email acknowledging my order I haven't heard a word.
Dear Lisa S.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We are more than willing and glad to offer help to every single customer, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I ordered large thinking they would fit as I'm usually an in between size between large and medium. Little did I know large means extra small in Asian I guess. I couldn't fit in anything. I think i needed to order xxl to get american large. Otherwise not too bad quality of clothes materials for what you pay for. Did take a little while to get though.
Dear Michael D.
Thank you for taking your time to write your review. We really appreciate the feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
The clothes, especially the dresses are beautiful and perfectly of the design I want. I normally wear only clothes that are black and Rosewholesale has them all!
The service is good and the response from their staff is fast!
Gonna get more clothes now on especially the sizes for the tall (1.73m) me!
Beware this place is a scam. You place an order pay 30 for express shipping get it three weeks later to have items missing! The sizing is a joke I ordered mediums when I normally wear x small and the clothes didn't fit but they fit my 8 year old daughter!
Dear Andrea V.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
It would be very nice of you to forward us your order number, so we can contact you and fix every single problem related to your order.
Also please feel free to contact us here
http://www.rosewholesale.com/m-article-id-12.html,
Wish you happy everyday!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Received first order from Rosewholesale and it was missing 2 items I purchased. Sizes are really small. If you are not of small frame (like Asian women), you should not shop at Rosewholesale. I am 5'6 and weigh 120. I ordered larges and they are too small.
Dear Andrea M.
Thank you for your important feedback and for letting us know about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the size you chose does not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please kindly check and reply. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
They have perfect sizes, Big plus for me as I find it impossible to shop locally. The shoes are amazing and they look after every size!
I ordered wigs from you weeks ago you took my money and still have receivd no word, no nothing. You people are crooks. I can see that from all thssese reviews to which I will l add my o wn. I only wish that I had seen these before you scammed me out of almost! 100.00 you wont be in bsiness long
Dear pat r.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We shipped your order out, please kindly follow your package online
https://www.usps.com/search.htm?q=LN106086838CN
And http://www.myib.com/Tracking?j=1&tnum=IB14374129381921
Have you received your package, for any issues realated to your order, please feel free to contact us http://www.rosewholesale.com/m-article-id-12.html.
Have a great day!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I want to know why you think it's okay to steal people's money.
Dear Karen M.
I want to start by thanking you for notifying us about the issue.
Would you mind proving us your valid order number or email address? We are more than willing and glad to assist you.
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service
I ordered 5 pair of pants and a tank. I wear a medium to large in both. So after reading that their sizes run small I got a extra large in everything. And it is all too small! Looks like extra smalls! They look like the were made in children's sizes. Also the material is cheap, it feels gross and sticky. And the color of everything looks faded as If it sat in the sun for months! Very unhappy. I read a few bad reviews but was mostly over size and shipping time. Mine came quickly but the sizes are awful even if you think I'll just order bigger!
Dear Madison G.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The clothing sell on our site are Asian Size and we kindly suggest every customer refer to the Size Chart before they order.
If you can get back to us, we are always glad to help you http://www.rosewholesale.com/m-article-id-12.html
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Everything I bought came quickly and for a good price! I enjoy shopping there and will definitely be back.
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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Dear Mariya B.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service