RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
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I bought the largest sizes they had and spent hundreds of dollars and nothing fits. I checked with the better business bureau and apparently there are a number of entries on this company as well. Based on the feedback, I am hoping that I will see some results. It looks as if someone is attempting to start a law suit against the company. I want my money back.
Received 6 items all of them broken. Could not get a reply from this company
Now I am out all this moncy
Dear kerry y.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind sending us your email address or valid order number? We wish we can solve the problem together soon.
As you can check, http://user.rosewholesale.com/m-users-a-orderinfo-n-H15081123779903.htm
The order number you provided leads nowhere.
Please feel free to email us
http://www.rosewholesale.com/m-article-id-12.html
Thank you all for all your time and continued support!
Have a nice day!
Kind regards
Rosewholesale Customer Service
I have purchased from rosewholesale.com a couple of times and absolutely love their clothes. Their prices are very reasonable. I tell all my family and friends to shop at rosewholesale.com before anywhere else.
Ordering from them is a breeze! Contacting them - SUCKS! It took them 20 days to ship my order. They wouldn't apply my discount coupon. The clothing is cheap. Customer service is honestly THE WORST! Pay a little more and you're paying for peace of mind! They shipped my order out ONLY after I asked for a refund! Will NEVER use again and never recommend! I decided to keep the order and donate the dresses. It'll save on the headache!
Dear Sam T.
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I am very disappointed and will never order from this site again. I ordered 8 items I got all within the time they said they would arrive. Only thing is only 2 of the shirts I ordered fit, the other items are way off. All size 12 and not one fits the same. I got 2 maxi dresses and are meant to touch the ground. I am just over average height and they are about 20-30cm from my ankle, so defiantly not the length they should be, and doesn't even fit across my top half. I am very disappointed and will never recommend this site to anyone. :(
Dear Carissa C.
We are so grateful for this feedback. It means a lot to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind providing us your email address, transaction ID, phone number, consign name etc, the information can help us find your order number in our system?
We are more than willing and glad to help every single customer, please feel free to contact us. http://www.rosewholesale.com/m-article-id-12.html
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Appreciate your attention and kind support all the time!
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Seriously, I paid yesterday for the first time and they got it wrong, now I have to wait for an XL dress (I'm S for God's sake!) and that's because they're not answering my requests for help.
And where is the real email address?
Disappointed.
Dear Adi T.
Thank you very much for placing your order.
Please kindly check your order http://user.rosewholesale.com/m-users-a-orderinfo-n-H1508180527289910.htm
Please note that you can cancel an unpaid order. Simply go to your account: a "delete" button will appear beside the order number three days after the date the order was placed. If you do not know how to delete an unwanted order, then please do not pay for it; all unpaid orders are automatically deleted from your account after 60 calendar days.
If you have any further queries, please feel free to contact us.
Kind regards,
Rosewholesale Customer Service
4 dresses and not 1 fit. One size fits all? Forget it. I am a large. Two of the larges wouldn't go over my head. My 13 year old granddaughter, who is tee tiny, can wear them both. Waste of time and money. Offered me $10 back. Then $20. Told me to keep dresses. Shipping so expensive! What reputable company does that? No labels or washing instructions. You get what you pay for. Sounds too good to be true and it is.
Dear Marcia P.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Thank you very much for informing us your order number which is HH1507280657239339 by message.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We emailed you to offer you a considerate solution, please kindly check and reply.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We ry our best to fix the relationship with any affected customer.
For a better solution, please feel free to contact us
http://www.rosewholesale.com/m-article-id-12.html
Thank you very much for all your kind support!
Kind regards,
Rosewholesale Customer Service
They owe me 4 dresses and never sent them ruined my wedding day don't buy anything from the, so upset I trusted them
Dear tarinn l.
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened, it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
This website sell bad quality, useless, broken, wrong size, wet and mold dirty, smelly etc items. No refunds. Read more about on Face book Rosewholesale scam.
ATTENTION BUYERS!
DO NOT Purchase anything from the following companies: DRESSLILY, SAMMYDRESS, ROSEGAL, ROSEWE, ROSEWHOLESALE and MODLILY (We believe there are many more)! They are professional chain of scammers based in China!
They have the same type of advertisment on their websites so you can easily tell you are buying from them! They take pictures from magazines and pretend they are selling the clothing you see on the pictures when in reality the clothes you receive look NOTHING like in the pictures. They are made out of cheapest materialsm sometimes come stained or torn! Majority of people don't even receive their order, and these people as being professional at scamming smartly avoid to answer your emails, and refunding is OUT of the question they never give people their money back! They don't care about company's reputation they only care about stealing money from people! They delete negative comments on facebook and feedback! GOOGLE THESE COMPANIES!
SAVE YOUR MONEY, SPREAD THIS POST AND PREVENT PEOPLE FROM BUYING FROM THESE WEBSITES!
PS Have got that,, apology,, under my writing from rosewholesale now, how you can see, but not any money back for smelly, wet, mold jacket and the rest of broken and useless staff they sent to me!
Dear Diana G.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by offering a personal apology to the customer affected.
We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
Where do I begin? So much wrong with this company I don't even know where to start! I never got any notice that they rec'd my order other than my pay pal money went through. After paying a ton to get the order in 3 to 5 days I finally contacted the company 3 weeks later to find out where it was. They then told me that it was being checked for quality and would be shipped on the 8th. By the 12th I still hadn't rec'd my order so I contacted them again only to be given a different answer which included a new shipping date of the 20th. This dress was for my daughters wedding on the 21st so obviously that wasn't going to work. They offered to allow me to pick other dresses for the same price that stated 3 day shipping which I couldn't find anywhere on there site. Either way, I asked for my money back. Which they did return. Now with only a couple days till the wedding I am frantically searching for another dress. I wish I would have seen these horrible reviews before I placed the order. Clearly this is an awful company to do business with. Don't waste your time or money because it seems as though they are not interested in good customer service or quality clothing. That is the short version of the story that was really much much worse but I don't have time to tell all the details. MORAL OF THE STORY: STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! NOT WORTH THE HEADACHE!
Dear Chris K.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Due to the delay delivery of our suppliers, we cannot schedule the shipment of your order which let down both of us.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/
I discovered when looking at the shipping statement that Rose Wholesale lists the value of the items they are sending to the U.S. at far less than what they charge their customers. If they sell something for $12.00 they may list the value at $4.00. This way Rose Wholesale saves money by not having to pay the tax or tariff on products they sell to customers in the U.S. So in addition to ripping people off by charging for items they don't send or for substandard items, they are also ripping off the government by under declaring the value of what they are selling to their U.S. Customers. I am sure this is also the case for customers in Canada, Australia, and other countries (I just mentioned two others I saw). This company should be banned from selling unless they clean up their act! They are operating illegally and no one is protecting consumers!
Dear Clare S.
We're extremely grateful for your constructive feedback.
Would you mind providing us your valid order number?
Please kindly check in
http://user.rosewholesale.com/m-users-a-orderinfo-n-H12345678901234567890.htm
The order number you wrote has no record.
We are more than willing and glad to assist you, please feel free to submit a ticket to us
http://www.rosewholesale.com/m-article-id-12.html
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Rosewholesale Customer Service
Ordered a dress from here the other month, it took a while to receive but finally came. Unlike other reviews, I actually found the sizing accurate. But it looked about 20% like the photo online and was not up to standard, after having a good laugh I put it in the bin and wrote a bad review on rosewholesale.com.
The review took ages to show on the website and about one month later I received an email in response to my bad review, offering a full refund and they asked me to send them photo's of the dress I received so that they can rectify the issue with their supplier.
They also asked me to adjust my review on this website, in which this is my adjusted review.
Overall while the dress was bad, they ended up coming through after I wrote a review and offered my money back, they are trying to fix the issue on their end, they have published my review on the page and have included actual images of the dress since my feedback. Which I feel will be helpful for others before purchasing. Essentially I feel they deserve a review change, because they are trying to rectify this issue.
I ordered a bathing suit in size M because I am a size 8. WAY too small so I ordered another suit but in size XL this time. STILL could not get it past my hips. I AM A SIZE 8 & I cannot fit an XL suit from RoseWholesale. CHeap prices = cheap, tiny clothes this time... prices are too good to be true and they are not worth it.
Dear Mary S.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
We are more than willing and glad to assist you, please feel free to contact us
http://www.rosewholesale.com/m-article-id-12.html
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
Order a dress from this site on 07/19/2015 and it is 08/16/2015 (almost a month later) and I still have yet to receive this dress. The summer is almost over! By the 19th, I will be contacting my credit card company to have the charges reversed. This is the worst experience ever!
Dear Sarai B.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
I ordered a classic sweetheart neckline dress in July. I figured the shipping from China would take a while, so I was not expected it soon. I think the quality matches the price, so I was not expecting much there either. I only wish that I had looked more closely at the size chart before I ordered. I wear an extra large and I ordered an extra large. Naturally I cannot wear it. But this was MY FAULT. I'm still in love with the style (think Grace Kelly in the 50s), so I'm using this as a boost to my slow-but-gradual weight loss program.
I might give them another try, but I will definitely order a 2X.
Your company needs to shut down you take peoples money and dont send out there orders, you people should be jailed for what you do to people, your rotten to the core. Well never buy again from your so called company again. Your thieves in the night.
Dear bonnie g.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Rosewholesale Customer Service
The shirt I bought was a piece of garbage. The material was crappy and sewn crooked. I bought an XXL and it was maybe a medium. There are a ton of strings hanging off of it as well.
Dear Cyndi M.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards
Rosewholesale Customer Service
DO NOT BUY from ROSE WHOLESALE! I ordered XL sizes for the clothes I purchased. Upon delivery, I looked at the packaging and sizes on each garment. Every label said XL But my daughter, who wears a size 6, tried them on and they fit her. The waist of one of the garments measured 38" instead of the 41.73" claim on their site. One shirt was advertised to have a 45.67+ bust. My bust size is 38", and this blouse was too small for me. Another issue; the quality of the material and sewing is below average.
Dear Gail M.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the size you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please kindly check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Rosewholesale Customer Service
I had a vacation planned and ordered from this company for some cute inexpensive dresses. I paid for expedited shipping, which was almost $20, and a month later still no product. I've tried to call the customer service line and when the line isn't busy and the call actually goes through, the person at the other end answers and doesn't even say hello? They just sit on the line. When I tried talking they hung up the phone. Worthless customer service, I would rate the products too but I haven't got them! They get a 1 because 0 isn't an option.
Dear Sierra F.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Would you mind providing us your valid order number or email address? So that we can get in contact with you and offer you a better solution.
Please feel free to contact us
http://www.rosewholesale.com/m-article-id-12.html
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
Unique outfits not able to order from home in Canada.
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tammy B.
Thank you very much for your full attention and feedback.
Would you mind providing us your valid order number or email address? So we would be able to contact you and resolve the problems together.
We value your patronage and wish to continue serving you in the best way possible.
We are always welcome customers to seek us for help
http://www.rosewholesale.com/m-article-id-12.html
Thank you so much again for all your kind support in our work!
Kind regards
Rosewholesale Customer Service