RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Since the beginning of this year I have placed 4 orders with them and have never been disappointed. On one occasion an item was missing in my order and I immediately got a refund. The customer service team really cares that you are happy with your shopping experience and I always love to go back to this shop when I need something new. Highly recommended.
I have purchased makeup, eyeliners to be exact. Still no product a month later. No tracking capability. Just showed shipped out. No customer service number to reach out to. Bad vibes, and so far bad experience.
I contacted RoseWholsale to cancel 1 hour after I ordered some watches and the message was received. I got a message back saying if I really wanted to cancel call them again so I tried contacting them their site would nor accept their security number so I could not get through I'm contacting my bank right now hope I'm to late to stop charge
Dear ray r.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
As your order was packed up and ready for shipping, it takes some time to intercept your package from the shipping company.
We cancelled your order as you requested and we will process your refund in 3 working days.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Rosewholesale Customer Service
I ordered a 4xl because I saw reviews that indicated their sizes ran small. As a size 18, I should be swimming in a 4xl. Even comparing by using their size chart, I should have been able to wear my ordered item.
I wanted to believe I could buy a $60 coat for winter. I can get a $60 coat. It just isn't anything close to an American size garment. I ordered, they sent it. My 4xl is probably equivalent to a size 8. I knew their shipping policy before ordering, so I am a sap.
The complaints are true regarding sizing issues. I would not recommend this company's products to anyone used to American sizing.
Dear Joann W.
We want to say thank you for providing us with important information about your situation
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We kindly suggest every customer refer to the Size Chart before they place an order.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Rosewholesale Customer Service
Dress was unfinished in my opinion. It did not look anything like the picture or how it was described. It was made from spandex, poorly sewn, look like $#*!. Don't waste your money or time.
Dear Susan F.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We do in fact inspect all items before we ship them.We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Rosewholesale Customer Service
I really love RW's products and super fast service despite I always ship to Mexico! I'm a really satisfied client.
It continues to amaze me how people actually go to these very scam obvious sites to order clothes, i dont care how cheap they are, IT IS A SCAM folks, wake up. Really you get what you pay for, in this case i cant really blame the company, i blame people who actually are keeping companies like this in business. SMH
Dear Nina o.
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind proving us your valid order number or email address? It is very important for both of us get in contact. Hope we can resolve the problem together soon!
Hope hear from you soon!
Kind regards
Rosewholesale Customer Service
I ordered 3 dresses from RoseWholesale and paid for expedite shipping for an event I am going to on Friday. I wasn't concerned about the material because I knew what I paid for the outfits. With that said, it would have been nice if the dress actually covered my private parts like you would think a DRESS should. I bought a large just to be on the safe side and this thing can barely fit a toddler. I had to have the help of a friend just to pull it over my head. The girl in the picture wearing the same exact dress is much thicker than me and the outfit I must say is NOT THE SAME! I don't know where you guys are getting these models from or should I say STEALING these pictures but it's false advertising. It is very clear that you are making cheap replicas and in my opinion you are doing a piss poor job at it. American and overseas sizes are not the same... you need to adjust accordingly!
Dear Keya B.
Thank you so much for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Rosewholesale Customer Service
Has anyone contacted the Better Business Bureau about RoseWholesale? I wish I had read the reviews first myself. I put in an order on August 11 and still no word on my shipment or anything and today is September 3. I placed an inquiry to them today. But after seeing these reviews I am mortified that I just threw money out of the window!
Dear Jessica W.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I order several dresses from Rosewell 8/10/15. Yes they are poor quality, but you do get what you pay for right. However, my issue was that I did not receive 1 of my 4 items. I have been in contact with customer service, Zada, originally said they couldn't find records of my purchase then requested more information including photo copies of my drivers license, my credit card, and a snap shot of my bank screen where they had charged me. She said it was to be sure that I was who I said I am. Today, I get a reply back stating she still is unable to find information regarding my purchase. How can they bill my card and ship 3 items to my address but nothing they have shows I purchased anything from them. I previously read a statement from their offices stating that they do not hear about concerns prior to these poor reviews that have been written. However, customer services is aware of this issue and responded last with there apologize for the inconvenience but they were unable to find an order with my name. They thanked me for my understanding and directed me to contact them again with any other concerns. I have sent a response. I requested to be connected with someone who was interested in resolving this issue as Zada is unable to do so. I have been emailing and responding for over 4 weeks now. If this issue can't be resolved I will be very vocal to my Facebook friends on the character of this company as Facebook is where I found them.
Dear Felicia T.
I want to start by thanking you for notifying us about the issue.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Rosewholesale Customer Service
This is awful stuff. Badly sewn, cheap flimsy material, has a musty smell. Serves me right I suppose. If it seems too good to be true most likely it is not true, Save your money and don't order from this site. I learned a lesson to the tune of about $150.00. I could have purchased 2 nice pieces of clothing that I could wear instead of 5 pieces that I will donate.
I ordered extra large and I'm not that big... a size 12 and I couldn't get two pieces on, They are more like a size 8 and these are extra large.
Dear Toni M.
We want to say thank you for providing us with important information about your situation.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Rosewholesale Customer Service
Hi there. I just want to make some of things clear.
Yes everything was okay with my order. Except the price. Here the details if you go there:
Commodity price: 21.32 (it's the total of what i bought) + Delivery costs: 18.14 + Insurance: 1.43 + Tracking number: 2.00
Your payment amount should be: USD42.89 not so cheap.
Rosewholesale asked me to write review on different site and promessed me to have a beautiful gift. The gift is 1300 points. You cannot pay your order with this points.:)
Curiously i have no access to my tickets with the messages.
I had to write the revieux in sitejabber.com; Trustpilot.com; ResellerRatings.com; I hade to make a screen for prove that i don't check the box who asked « does Rosewholesale.com asked you to write this review?» so YES they asked me to write a review...
Sorry RWS i don't done a so good job you want to me!
I am not a liar i am not that kind o person. If you were so confident toward your compagny you will not have to ask us to write a review for your job.
I wish that one day you have confidence in your company and your customers
I have placed my order in beginning of September. I got a part of it in 25 days, got another part yesterday 5th of November. I am happy with the items and I am in contact with customer service. But that doesn't matter when you wait for 3 month to get it. I would give them better review if they would do what they state under Terms and conditions
Dear Aja N.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards,
Rosewholesale Customer Service
I would suggest not ordering anything from these incompetent scammers. I ordered three items; I received two; one was not the item shown in the picture; they switched to an inferior piece of garbage that I put in the trash; and they omitted the dress that I wanted. They have their website set up in a way that it is very difficult to contact them; their tracking system is a joke and it does not work. The only reason I eventually heard from them is that I filed a Paypal dispute. One communication from Rose definitely shows a third item was not sent, yet Rose advised it was so Paypal closed my claim. Don't waste your money; the majority. Better not to deal with China. Buy USA!
Dear emily s.
We want to say thank you for providing us with important information about your situation.
Would you mind sending us your valid order number or email address? We would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I recently browsed the website for Rose Wholesale and was in the process of ordering 3 shirts when I got an Ick factor. In the billing section I noticed that they had added $2 just to have a tracking number, then another dollar amount to add shipping insurance. It's their responsibility to get the goods to me, not mine to pay for shipping insurance to cover any mishaps before I even get the merchandise. Then, I read the reviews and the ick factor became very clear. Apparently, this company isn't good about deliverying the goods or sending the right size so, beware before buying. I canceled my order.
Dear Kim K.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Would you mind sending us your valid order number or email address? We would like to assist you so much therefore contact information is very important for both of us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Kind regards,
Rosewholesale Customer Service
I ordered 2 items. Hadn't read all the horrible reviews, but wish I had! I placed my order July 21. It is now August 31, and no sign of my package. I've sent inquiries regarding my order, and after a few days got B. S. answers. They have a place that you can "track your package" but when you try, you can't. I got a "picture" of my package with my name on it and no way to track it. They responded that I didn't PAY for the option to track my package? They also said that I could go to the post office and ask them! The last time they responded that they would refund my money, but I'm pretty much thinking I'm never going to see that money. I have never ordered anything and had such an awful experience. It seems that this company thinks they can screw everyone and because the items are so inexpensive that the customer will feel that it wouldn't be worth it to raise hell. Never, ever order from this site!
Dear Kathy J.
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Your order had been shipped out before, as it’s flat rate shipping, the shipping time is slower than you expected.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Thank you very much again for your kind support!
Kind regards
Rosewholesale Customer Service
Please beware of these cheap dress sites that are coming out of China. I fell for the "wholesale" scam. The quality of these dresses are equal to a purchase from the "dollar or $10. Dollar" stores. I received 2 dresses that I gave to my husband to use as rags. One dress was a medium. That I couldn't get over my head. I wear a size 8. The other dress was a knit that felt like undershirt material but thinner.
Dear jonie j.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them.We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards
Rosewholesale Customer Service
I will never ever purchase anything from this site. They sent me clothes that can fit a baby. I cant do anything with the clothes. THIS IS A SCAM PLEASE DO NOT ORDER FROM THEM. THIS A SCAM.
Dear Fanyetta H.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
Do not shop in this website. Its a scam!
I got a piece of garbage instead a dress.
Dear Lee S.
We want to say thank you for providing us with important information about your situation.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Rosewholesale Customer Service
I ordered three dresses. Not one of them looks like the photo online. The last dress that arrived looked like a third grader made to and it would only fit a six year child. The other two were so shabbily made that I wouldn't ever give it to a charity, I would be too embarrassed. It is cheaply and quickly made by people that do not know how to sew. I did better sewing my first year in home economics. Please don't waste your time or money!
Dear Demeda W.
Thank you so much for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear j h.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
If we made a mistake. We are glad to help.
Have a nice day!
Kind regards,
Rosewholesale Customer Service