RoseWholesaleReviews 3,303
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I placed an order on the 27/06/2015. (Stupidly without doing my research) I contacted them on multiple occasions they were very unhelpful saying please be patient and contact use on the 30th August 2015, if it still hasn't arrived. My last message they finally checked my address was correct and stated they would not refund my money. I realise this has happened to everyone who has ordered from them, the reviews are al bad on FB the only positives comments are from fake FB accounts. I have no doubt the 5 star reviews on this website are fake as well. Unfortunately we tend only to comment upon bad experiences.
I saw a really cute shirt for a very good price and decided to order it. It took almost 2 months to get the order and when it arrived it was of horrible quality. The fabric was advertised as cotton blend and I have not idea what it really is. It's a stiff shiny material which is 100% synthetic. The lace is horrible and was broken in several parts right when I opened the package. I only paid $15 for the shirt including shipping so it's not even worth it for me to send it back but stay was far away from this site as possible!
Dear Sylvia W.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
I have ordered at least three different times from RoseWholesale and I have really enjoyed the awesome "finds" that I've bought. Some items are kind of cheap, but most have been of very good quality. Sizes for clothing runs small, so be certain to check the measurements of each item you order --- as the sizing will vary from item to item. Some items have been of such good quality, I was surprised I could buy them for such an inexpensive price! People ask me all the time, "Where did you get that?" I always smile and just say, "China!" My accessories are beautiful and nothing like you will find anywhere else! I have not had any problems with customer service, and they have responded to all of my inquiries within 24 hours. The R points are an easy way to get "free money" for future shopping! Refunds for items no longer available are easily managed. I trust this site.
I placed an order for 2 dresses on 7th Aug, one arrived on the 18th Aug the other never came to date 10th Sep. I have been issuing tickets & talking to everyone at customer care
They expect me to wait till the 7th October before sending another dress (two months)
Do they really expect a client to wear a summer dress beginning of Winter!?!?!
And they don't give refunds! All other online retailers give refunds, there is no doubt about that this is the millionth time I bought online
Dear Roseanne S.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service
Beguiled by the pictures and cheap prices, I took a chance and ordered.
In one word, AWFUL, the clothes are only good to use as rags, cheap quality, badly sewn, just plain nasty.
I will definitely not be purchasing from them.
Sizes are also small, large could be a small, the pictures are very inviting, the actual product is a con.
Don't buy from this site.
Dearrouhana p.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Spent 136.00 and still awaiting a return. Ordered and learned of their deceptive practices and tried to cancel. Couldn't reach anyone. Was then sent a tracking number after opening a claim with PayPal. Company just created label to "show shipping" but never actually shipped w/that tracking number. They instead tried to send out another tracking number with a few of my items. Luckily, I had already contacted their carrier for folks its DHL, and was able to refuse package. Company then reached out and wanted to give me half of my money back and make me pay full shipping charge of 38.00. Stay AWAY. Package is now stuck "on hold" and can only be changed and returned at the sellers request. Stall tactics just to keep me money... RUN, RUN, RUN. Don't be tempted into such dishonest merchants, poor quality items, and deceptive practices. You will regret it, I promise.
Dear natalie m.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Don't be lured by the images of cute clothing items and low prices. This stuff is pure JUNK, and it takes forever to get the merchandise.
One of the dresses I received was sold as a small, and had an S tag sewn in, but the label itself said Medium. What? Also, the seams were poorly sewn and unfinished, and the fabric on the items was cheap and flimsy. I tried on one item which I got from this company, placed my hands into the pockets, and one finger poked clear through one pocket. Ummmm... this is shoddy workmanship for sure!
What's worse, if you have a problem with an order, they make it next to impossible to return anything, and they insist on photos, which should be totally irrelevant if you don't like an item. I think their request for photos is just a way for them to stall on the return. Basically, they will never accept returns or refund anyone their money.
If you get far enough for them to suggest you return the items, they want you to do it on YOUR dime. And they are in CHINA. So wait a minute, I am supposed to ship this crap back to them and pay shipping, then hope and pray that I will get my money back? I am convinced that this company wouldn't issue any refund after getting returned merchandise, that they would fabricate some ridiculous story about not receiving the returned items, blah blah blah.
These guys are crooks and their customer service is horrendous. DO NOT ORDER ANYTHING FROM THEM!
Dear stacey n.
Thank you so much for informing us about your shopping experience.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Rosewholesale Customer Service
I ordered almost 2 months ago and still have not received my dress! You can't contact anyone. DON'T waste your time or money!
Dear Crystal H.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
Where can I return the order? IT's all wrong, doesn't fit.
Is this your address?
Guoyong Lv
Room 601
6th floor
Building 8
Zhongxing Industrial City
Shenzen 515 054 China
Will I be guaranteed refund if I spent all the money sending it back?
My order number was H**************
Dear R S.
Thank you very much for your clear photos.
I want to start by offering a personal apology to the customer affected.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service
I can't even write a ticket for my complaint and their phone lines are down all the time. I have no way of contacting them as it is written in their return and warranty that they can return items that don't fit. I have taken the picture as well to prove my dispute, but can't even continue on with my ticket because every time i try to write one, the access code won't verify even know it's right. Felt cheated and very disappointed and will not be purchasing anything from them until my issue is resolved... or ever resolved.
Dear aaron p.
We want to say thank you for providing us with important information about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We emailed you in details to offer you a better solution, please kindly check and reply.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Rosewholesale Customer Service
I am a true size 8 I ordered a shirt several sizes bigger because the clothes from this company run very very small. I ordered an 2xl I could not get my arms in the shirt.
These are not American sizes or true to size
Dear maria u.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing and glad to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We cannot thank you enough for all your attention and kind support!
Kind regards
Rosewholesale Customer Service
You see all these bad reviews about Rose Wholesale... they are true. I have experienced it all. Really nice looking online but, the sizing app online is incorrect and does not work. I ordered 2xx the largest shirt they make and I still couldn't button it and I am within 5lbs of my ideal weight. The sizes are for Juniors NOT adult sizes. In the USA a 2xx would usually be like a camping tent on me, as-in huge. I used the size chart they provide on their site and opted for the 2xx, the largest size that they have, which would normally fit a NFL football player in the USA, it is still too small. Then they give you 4 options for a return. 1. Keep the item and refund you 20% (my $36 was only $5.28 us. RIP-OFF 2. $11 store credit, keep the item RIPP-OFF 3. Select another item at 70% of cost plus free shipping RIP-OFF 4. Refund $26.43 of my $36 total order and I return the item to china after shipping that is still a total loss for me RIP-OFF. NONE OF THE OPTIONS ARE A COMPLETE REFUND. Bottom line this is a SCAM. The cloths look really nice but this is the thinnest material you can possible imagine, paper thin. If you deal with this Chinese company you do so at your own expense. Yes as others mentioned it took weeks to get my order. And after going back and forth a few times communicating by "their" online dispute resolution center they stopped communicating, and I was firm but professional the entire time. They wanted me to send pictures, I did, 3 of them, then they said the pictures had to be with a measuring tape or similar, which I did and they said they were not good enough, Like I have to be a professional garment photographer to do business with them. You are an idiot if you do business with Rose Wholesale. Buy American. We have Ethics.
Dear Jack U.
Thank you for your important feedback and for letting us about your experience with us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service
Over 90% of the "problems" with Rose seem to come from lack of understanding of company policies and procedures. They do not try to hide the fact that they are in China. YOU MUST look at the measurements for each item, ignore the size. They have a ticket system for reporting problems that they reply to promptly. Its ridiculous to expect a company to spend $40.00 or more sending your 8 dollar blouse halfway across the globe 3 times, thats why returns and damaged items are explained so thoroughly in company policies. Shipping policies and times including things like your package going through customs, also thoroughly explained. When you buy you agree to comply with these policies. Maybe you should read them. Most of the complaints here would disappear.
Cery poor quality and when there is a problem with clothes they just ignore your emails or corresponding.
Dear Marie L.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Thank you for your feedback again!
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Bought three items. Two clothing and boots. When I was checking out with just the clothes (before I saw the boots), the shipping and handling were only $7. When I checked out with the boots, shipping was an additional $20. After three weeks of waiting and two emails, they finally sent the clothes (though I still have not received them four weeks later). THEN they emailed me and said they didn't have the boots and would give me a partial refund...$16 out of the $29 I originally paid to purchase the boots and shipping. Seriously! What a rip off. I Will NEVER buy from them again.
Dear Sandra E.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
We already refunded you the item we didnot ship to you, have you checked the account for the refund?
If we made a mistake, we are more than willing and glad to assist you.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
Please dont waste your money at this website. Its a scam... i placed an order. When i asked them,,, where is my order,,, they said items are not in stock now... PLEASE DONT ORDER WITH THEM,,
Dear sumit c.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The item you ordered would be shipped from another warehouse and under quality check, would you mind choosing other items on our site or get a refund?
We emailed you in details to offer you a better solution, please kindly check and reply.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
I never got my items and the company says it is refunding my $, which is better than not doing anything but what a disappointment this company is! They have really cute things, but you will never get them or they will not be what you expect.
Dear Mary F.
We want to say thank you for providing us with important information about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We shipped your order out, please kindly follow your package online http://www.17track.net/en/result/post-details.shtml?nums=RS318808927GB
It was delivered, would you mind getting back to us and find out where the disconnect is so we can assist you to resolve this issue.
We had sent you an email about the details already, please kindly check and reply in time, hope we can resolve together soon.
Thank you very much for your attention and support again!
Kind regards,
Rosewholesale Customer Service
I ordered a romper over a month ago and have yet to receive it. Very disappointed. I am not made of money, had I known this was a scam I would've used my money elsewhere.
Dear Shelby A.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We shipped your order out on August 5th.
We note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards,
Rosewholesale Customer Service
Never order again u can't email them, no online service, no calls
Dear Gopan R.
We want to say thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We shipped your order out on Sep 5th, please kindly follow your package online
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS050777322CN
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Below is my Order ID per your request, since I have already been in touch with Customer Service, I am pretty sure this is a waste of my time, but let's see what you have to say...
Dear Paulette T.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
DearTASH L.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Rosewholesale Customer Service