RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
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Ordered July 27th.
UPDATE: As customer service person replied here I thought I should update - As I expected, they do not give the option to get a refund. They offer store credit (which is silly because that implies you can actually buy something successfully) or you get your item resent. I asked for a resend, because I am a masochist.
Original: Finally past the 60 business day delivery window (they didn't ship until mid August) with no item arriving. This is how long they ask you to wait before they will refund (not that I actually think they will give me a refund). The fact that it's been almost 100 days since I placed the order makes me giggle.
I and many other reviewers would not recommend.
My question is when will I received my orders I understand it was returned to you so far no one contacted me? My number 561-424=1116
Dear Irmine A.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please rest assured that we are really willing to help to solve your problem and please leave your valid order No. Here so that we could contact you.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
I received one shipment out of two. The clothes are poor quality and smelled like farm animals. The customer service line is dead. I've submitted two tickets to customer service online and have received no response.
DO NOT BUY ANYTHING FROM THIS SITE OR VENDOR! I just lost $130
Dear Mary F.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html Please leave your order No. Here.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
So I ordered from them yesterday. And I just read the reviews. I paid and I have an email saying they will ship the order once I pay... I'm a little worried now. Should have read these reviews first
Dear Sonam c.
Thank your for your message.
Please rest assured that we are really willing to reply all our customer's question and you could contact us through Support Center http://support.rosewholesale.com/ or leave your order No. Here and we will check it for you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I would like to know where my order is? I have filed 2 complaints on the website and told I will get a response in 24 hours which doesnt not happen. I needed the items for halloween and I ordered them in time as well as paid for expedited shipping. I would really like to know that I have not been taken advantage of and that my items are on the way.
Finally I did get a response on the complains about 72 hours after filing them. Of course thought my item was not here by when I needed it by and wish I had saved myself the waste of money.
Dear ASHLEY B.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please leave your order No. Here and we will contact you and offer you an appropriate solution.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ORDER 53 DOLLARS WORTH OF ITEMS ONE WEEK AGO AND IT'S STILL SAYING PROCESSING ORDER. I'VE MADE A DOZEN CALLS NEVER A ANSWER... I WANT MY MONEY BACK... CALLING THE BBB... NO STARS BAD COMPANY
Dear PAT J.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. Please leave your order No. Here and we will check it for you.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
My order number is H**************.
I ordered 5 items. And It's still processing?!
I waited 1 month and half week. Where is my clothes? And Where Can I get back my money?
You guys don't have any contacts. Where is customer service?
I lost my money.
You guys know what? I will call the police if it is not come.
Dear May J.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we have sent you an emial on 10/09 and waitting for your reply.
Please check it and we will send you an email again.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I place an order with rosewholesale on 10/03/15 and today is 10/29/15 i have try to contact someone and can't i'm going to my local news to expose them and i want my money plus the items i order.
Dear Renee T.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time. Please leave your order No. Here so that we could check the status for you.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
BEWARE! MY NIECE ONLY RECEIVED A PARTIAL ORDER AND THEY REFUSE TO MAKE IT RIGHT. SHE IS OUT ALMOST $20.00 AND HAVE CONTACTED THEM SEVERAL TIMES BUT THEY SAY IT WAS SHIPPED BUT WILL NOT SUPPLY A TRACKING NUMBER FOR THE DRESS. THEY ARE SCAMMERS! BEWARE
11/05/2015 AND STILL HAVE NOT RECEIVED MY DRESS. THIS IS THE UPDATE YOU ASKED FOR.
Dear BRENDA L.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please leave your order No. Here so that we could contact you to solve this problem. Please note that we will provide the tracking No. To customer for every order shipped.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
This place is horrible! The rare people submitting positive reviews for RoseWholeSale are more than likely paid or bots. Anyway, in a nutshell it's been over 2 months since my order and I have not received my package. I contacted customer support and sent a couple of messages back and forth regarding my missing package. They asked me to confirm my details such as name/address/phone number which I did. Everything they had on file was correct. The support representative sent me a FINAL message stating that my ticket would be closed because it's a duplicate and I would need to talk to them on the other ticket. Ummmm I DON'T have a duplicate ticket open. This is just their way of saying they are not interested in resolving this issue. I have attached screen shots of the messages so that people can see exactly how they treat their customers. PLEASE DON'T WASTE YOUR TIME ORDERING FROM THIS COMPANY. If you are looking for cute clothes at low prices, google your local cheap/discount clothing stores. I guarantee most of the items in those stores are imported from China. You may pay a little bit more, but I assure you that ordering from these overseas clothing stores will only cause you frustration and headache. Please review my screen shots. Good luck!
UPDATE! As of 11/11/2015 I still have NOT received my items or a refund. Shocker, right? I do however have a Paypal dispute against them open so we will see how that works out. Rosewholesale has been sending me the same messages over and over and over wanting me to close my Paypal dispute and they would refund me. Yes, like that will ever happen! Their messages make absolutely no sense at all and they have done NOTHING to resolve this issue. I will be posting my complaint on ALL websites and get the word out to people to STOP DOING BUSINESS with this company!
Dear Lisa B.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Please rest assured that we will try our best to solve your problem.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
DO NOT SHOP HERE! Apology after apology. Why don't you guys do something about you bad business instead of making crap up. It took you guys 5 days to respond and still no solution. Order #H************** I want my money back, no store credit. I don't want another stupid email I want to talk to a real person if there is any. Quit sending me responses, pick up a phone instead and solve the problem in one phone call not 20 million emails!
Dear Tiffany M.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
No viable phone number. No item. Did not ship in three days. This company is a sham. But because the prices are so low, most folks won't waste the time or effort to pursue refunds.
But folks do the math. 1,580 complaints (all the same) at say average of $15.00 dollars per order? $23,700 profit. No items shipped. FRAUD.
Item number: HH**************
Dear Debbie J.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
However, we are not a con and we are always trying out best to help to solve your problem. Please leave your Valid order No. And we will contact you to explain it for you.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I ordered my products yesterday the money was taken out of my bank account but the website says "processing" still. I want to know when I will receive my items and I will be furious if they just took my money and I don't receive them! My order number is HR************** please do something about it.
Dear Natalie K.
Thank you your feedback.
Please rest assured that the order has been canceled and we will contact you for further help.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I am writing about how I am missing a shirt out of my order of 2 items along with the dress was not the right size for me. The size runs smaller then the U.S. size not knowing that what I was buying was from a different country. What I have bought was something I could not fit into due to being the measurement of a different country. I will give the skirt to some one else. I would like to know is where is my shirt that was part of the order?. Not a happy person.
My order number is: NL*******9173
Dear Tennille J.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
I was sent only a few items from my order, the other item never came. They will not answer my questions and I have demanded a refund to no avail. This business is unreliable and not worth the supposed low cost and fast shipping. I advise taking your business elsewhere to more reliable companies.
Dear Kate S.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We really want to sovle your problem as soon as possible and please leave your order No. Here so that we could check it for you.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I bought few clothes from your website in first week of october and still haven't received any update from you. I would like to know were is my order and how long it is going to take? If the order is not received on time then i need my refund back. My order number is H**************
Dear Seema P.
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please rest assured that we will check your order and offer you more details, however, please leave your valid order No. Because we can't find it in our system according to the one you left.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered five things from Rose Wholesale. Received four of them, all cheap quality. Flimsy. The fifth item never came. They don't provide phone numbers, of course, and when you write to complain, the site tells you that your order # is wrong so they won't answer your question. Funny thing is, I copied and pasted the order # from their confirmation form. How could it be wrong? So, they won't take calls, they won't acknowledge email complaints and questions, so in essence, we have no way of contacting them, and no way to get our money back. They stole my money and there is nothing I can do about but warn others.
Dear Debra E.
Thank you for notifying us of your complain.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please leave your registered email address if you thought the order No. Is wrong and we are always trying our best to solve our customers' any problem.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
Okay so I used the wrong email and need to know how to change it. So I will know updates on my order I placed October 28 2015.
Order number: HR**************
Dear Sarah A.
Thank your for your message.
Please note that you could contact us through the Support Center http://support.rosewholesale.com/
In addtion, we have contacted you and please check it or leave the email we can contact it.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
Waiting over 5 weeks for the shoes below
Fashion Women's Wedge Sandals With Rhinestones and Beading Design
Size: 39
Color: APRICOT
******* USD14.32
Dear Robyn T.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
There should be an option for '0' instead of '1'. I have never seen such poor quality and an obvious stretch of the truth of the product displayed and the one I actually received! Not to mention the fact I paid extra for my order to be expedited and it came standard! Never again will I order from this company.
Dear Jeanna B.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please rest assured that we will check your problem and solve it as soon as possible, however, we need the order No. To contact you.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicholas M.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time. Please leave your order No. Here.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service