RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I wish I read the reviews prior to spending a my hard earned money... I too have been received an email stating they will ship my clothes once payment has been received yet I have been charged for the total amount and have yet to get a confirmation email from Rose Wholesalers. I better get my clothes within the next 10 days or I'm filing a fraud report. Order Numbers that they say are still PROCESSING but have been PAID FOR: HR**************
HR**************
This is to rosewholesale
I ordered two pair of pants through papaya with you last sunday and it said 5-7 business days... is a month more realistic? Because i have to walk down the street to check my mail and ive been going religiously anxiously awaiting my pants and they have not come yet and the tracking number i got doesn't work. Please email me at i would love a response with some answers
Thanks!
Please note my review is based upon the hopes that i get my clothes in a timely manner and aresponse quickly. I will change my review need be
Dear courtney f.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please leave your order No. So that we could check the situation for you and solve your problem.
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I ordered on Oct 18. The email I received says my order will be shipped as soon as my payment is received, and yet the money WAS taken out of my account! So, where's my order? No follow up emails on the status of my order! This is ridiculous! My order # is: HHR**************
Dear Donna C.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I submitted a ticket yesterday and have tried several times to contact the office located in NY with no answer. I order shirts for a bridal party and every one of them came in the wrong color. The sizes are also extremely weird. I tried on a medium as well as an XL that I order and they were exactly the same except the sleeves. I originally wanted to get my order fixed, but now I want to send them back and get a REFUND! I need to find new shirts for this bridal party ASAP now, seeing as the shower is next month.
Dear April J.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html Please leave your order No. Here so that we could check it for you.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
I ordered 2 items on September 12. Shipping was outrageously expensive, so I paid for the cheapest option. The confirmation email said it would take 10-25 business days for the package to arrive. It's now October 28... I thought about contacting them, but after reading other reviews, I don't feel like it would be worth my time. It doesn't appear that anyone else got service for bugging them.
They value the hard work that goes into making money so little. They can sure suck the money out of your bank account with no problem, but evidently cannot figure out how to actually send you what you paid for. Hope my money was worth it, Rose Wholesale. It takes me about 5 hours to earn what I wasted here. Absolutely disgusting. Do not waste your time or money here!
Dear Nicole K.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team. Please leave your order No. Here and we will contact you and assure we will solve your problem.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I ordered three items in June and have constantly chased them up about it since. I have been told they send the goods on the 16th June and it's still on its way, after several messages they said that when it passes 90 days i will get a refund, but now when i message them i don't get a reply.
I will never order from them again. I've a feeling i won't see a refund!
Dear Sharon J.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please leave your order No. Here so that we could contact you and make this clear.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I purchase something and one week later this order still in process... I have paid for this item and i want this item...
My order # HHR**************
Btw thanks you to try to solve this problems.!
Dear Gabriel G.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
Finally after a long wait I have received the jacket but the quality is not like that as it shown on the website totally change but at least I received the jacket but I will never ever order any thing from here in the future
Dear muqadus m.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could contact you to solve it.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
Im very upset i ordered a few things for a family member for a birthday gift. It said ships within 3 business days. And it took me 3 weeks to get one item. Im still waiting for the 2nd i had 2 spend more money on a different gift because its taking so long..
Dear christine h.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer. Please leave your order No. Here.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
I ordered almost 3 weeks ago and still have not received it
Dear Charlene J.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently. Please leave your order No. Here so that we could contact you.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service
I placed an order. A few weeks ago it's still processing. I want something done about it. Order number is HR**************.
Dear Ikeobi E.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Got my order in a timely fashion, which is the only reason, I gave them a star, but the sizes of both jackets where extremely small! I ordered a 3xl and a 4xl, and my brother that wears a medium couldn't even fit the coats... fraud!
Dear g b.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html Please leave your order No. Here so that we could contact you.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
I recently just ordered a dress, and made a mistake not checking the reviews first. It said a few hours ago that my payment went through and I even got a recpeit through email but now it's saying processing?. I hope that your company is honest and that I will recieve my order in 5 business days like it says it will or ill be really disspointed. And if I don't get my order at all i will deffinetely complain to the authorities because I spent my money and trusted your company. Please don't dissapoint me.
My order No. Is HR**************
I want to know when it will be here. I want to know an exact date. Thanks.
Dear Nanci D.
Thank your for your message.
Please rest assured that we will try our best to solve our customers' problem and we have contacted you to offer more details. In addtion, your parcel has been sent to the shipping company ready for shipping.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Can someone help me here i ordered october 6 2015 its october 26 today my order says processing still they want a picture or my id and card, when they already pulled out the money i paid for the expedited shipping too. I've been trying to call to get my money back but nothing
Dear anica a.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please leave your order No. Here sp that we could explain anything for you.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I ordered a top over a week ago and the money has been taken out of my account. The order still says processing. I was wanting this item for Saturday and thought it would have shipped by now. My order number HR**************.
Dear Wendi M.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
When will I be receiving my order HHR**************? It is 2 days shy of being ordered 2 weeks ago!
Dear Danielle C.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered an item a month ago and it is still processing. The other item I order isn't even showing up that I ordered it but they took the money from my account. I have contacted the company and haven't gotten a response. I wish I would have read the reviews before I let them take my money! I am not sure I will ever get my items.
My order number is HHR**************, but again I don't even have an order number for the item that I paid 31.01 for.
Dear Sarah b.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please leave your order No. Here so that we could contact you and solve it as soon as possible.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
I just received my sweatshirt that I was so excited for and I take it out and put it on and I look rediculous. It's a large and I'm a medium. So I figured it would have a little give to it but nope I'm so pissed off its not even funny. I love the shirt it's made well but there sizing is so far off its dumb. I want to exchange it but I'm afraid that it's gonna take another friggen month to get it. I would really appreciate that company to straighten the hell up. I can't believe I need an xl or to be comfortable an xxl. I hope someone from the company gets back to me soon. Cause this is it I'm angry now. Like I said the shirt made well the size horrid!
Dear Tricia D.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please rest assured that we have contacted you through our support center and please check your email.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I saw a really cute item that was advertised for a little over $9. I even put in a coupon code to get 10% off but the price never went down. No big deal. Still continued with my purchase to see that they added an extra $10 on to my purchase. Okay, from 9 to 19 dollars. Still not a big deal. Ten dollar tax and shipping fee, right? No. Right before I put in my credit card info I see that they added on another 13 dollars for something else, and then even more money for tax and shipping. At the end of my purchase my jacket went from 9 dollars to 34. I exited out and will never go back on the website. I would have gladly spent $34 for the jacket. But not when it is advertised for 9 and then they try to snake you for the rest. They are a scam and do not deserve my money!
Dear Nicole S.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
However, please note that the coupon can't be used on the discounted item and please check it on our website. Please leave your order No.so that we could contact you for further explanation.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
They suck quality of the clothing sucks no customer service...
Dear Puertorican N.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured that we are always trying our best to solve the problem of every our customer.
Please leave your order No. So that we could contact you to solve your peroblem.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katie C.
Thank your for your message.
Please rest assured that we have contacted you and offered you more information about your order. Please check them.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service