RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
The actual clothes are different from the pictures: poor quality, bad package
I got an email from you saying I had a message about my refund. I went onto my account there is no message on there
Dear Bree W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue
Please rest assured that we have taken care of your issue and we could refund you immediately if you don't want it any more.
So please leave your order No. Here so that we could contact you to solve it.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
Order # HR**************-- I placed my order on 10/26/15. The amount was deducted out of my account on 10/28/15. I've been not only waiting for my package but waiting for an email regarding my shipping information that I should have gotten within "7-10 days" after amount was deducted. I have called the customer service # about 15 times in the past 2 days. And all I get is a busy signal/ no answer at all. And I'm starting to get pissed. I submitted a ticket that should have been answered "within 24hrs in most cases" but haven't heard anything on that yet either. If I don't get any info on my order I will submit all of this websites information to the better business bureau, US Customs and Department of Commerce. And I'm sure they would love to hear about all these bad reviews and issues that seems to be occurring with this company. I want a response in 24hrs or this will occur.
Dear Jenna H.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Kind regards
Rosewholesale Customer Service
I placed my order on 10/26/15 and later received an email update that my order has shipped, but it is still sitting in Singapore...?!?! Order number is HHR**************. What the heck. I even selected Expedited Shipping hoping to receive it in time for an event on 11/13/15. I better get it in time for my event!
Dear Karina O.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please note that the delivery information will be updated when the parcel arrives at next destination and we shipped by DHL.
We have contacted you through ticket and please reply us.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
It took OVER A MONTH to receive my items even though the shipping price was outrageous! I only got 3 out of the 4 items I ordered and the quality is HORRIBLE. Also they are all too small! I want my money back! DO NOT shop on this site!
Dear Hannah B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could contact you and solve it.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
They took the money out of my account and a month later I still have NOT received my order... Tried to call SEVERAL times and phone is continuously busy... DO NOT order from this place unless you are just looking to throw your money away!
Dear Paddi F.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here so that we could contact you, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service
Ordered merchandise which never arrived.
Received reply that item had been sent on 9/7/15. This company seems to tell everyone this and merchandise is never sent. I will be reporting this fraudulent company to the US Customs and Department of Commerce.
Dear Betty P.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. So that we could contact you and offer you more details, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Rosewholesale Customer Service
Report Rose whole sales fb page as scam so fb is aware if all the scamming that's happening so no one else loses money and time for their garbage. I too have been waiting, 3 momths nothing but took my money. Plus outrageous shipping costs that they are pocketing as well. Report report to stop the advertising. Spread the word that it is a fraudulent company. To Pay pal as well
Dear jill P.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We will give you an approriate solution in your situation and please leave your order No. Here and we will contact you about this issue.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I'm reading all these bad reviews I hope I get my jacket and it's worth the money I'm paying for it... Only ordered it couple days ago. Please tell me I'll get this jacket within a few weeks? Order # HR**************
Dear Lisa L.
Thank your for your message.
Please rest assured that we are processing your order and contact you about your order. You could contact us http://support.rosewholesale.com/
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I submitted a service complaint about changing the name of the order because if not my husband wont receive it, I edited the address on the site but no changes. HE WILL NOT RECEIVE THE ORDER I SPENT A LOT OF MONEY ON IF THEY DO NOT CHANGE THE NAME. SO PISSED OFF RN!
Dear ELLY M.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please note that you could contact our Support Center and we will solve your problem as soon as possible http://support.rosewholesale.com/ or please leave your order No. Here so that we could contact you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered two dresses for a Halloween costume. I paid an extra $14 for 3-7 day shipping. Halloween rolls around and I do not have the dresses. So I email asking for a refund. They say I can have store credit, so I picked another item. They charged me the difference ($2 more) and did not refund my original shipping fee like they said they would. I have just received notification that the original two dresses for my Halloween costume shipped! I already paid the difference for the alternative item. This is literally the worst online shopping experience I've had. NEVER ORDER FROM HERE!
Dear Kaitlin G.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please leave your order No. Here and we will explain this for you and solve it.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
Last month (October 3rd), I ordered 3 tops (in a variety of sizes), a pair of pants and a skirt. My daughter and I had intended to use these items for Halloween costumes. Before we ordered, we checked the processing time for each item and paid for expedited shipping to insure that we would receive the items timely. The tops shipped October 16th, but the pants (for my costume) and the skirt (for my daughter's costume) didn't ship until October 30th... after I'd sent numerous requests for information (none were responded to) and filed a PayPal complaint. In every one of my correspondences, I requested that the order be cancelled in the event that the products would not be received prior to Halloween. Rose Wholesale ignored every one of my questions, comments and requests which was submitted through their customer service link. Luckily, I ordered different outfits last week (after receiving no response through their customer service system, I assumed that we would not be receiving our costumes). One was from a company in Great Britain (it arrived exactly when their website said it would) and the other from Macy's.
I will NEVER order from this site again:
----- The customer service is non-existent.
----- They do NOT ship after the processing time listed on the website.
----- The sizes ran very small in the tops. The size small was supposed to be for my elder daughter who normally wears a 2 or 4, but she found the sleeves to be a little tight and were not comfortable. She found the XL that I ordered had sleeves that fit appropriately and draped her better. The small was better suited for my youngest daughter (75 lbs at 5' tall -- normally wears kid sizes or xxs and 00 in womens).
Dear Lisa M.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please leave your order No. Here and we will make this clear and offer you an satisfied solution.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I've been waiting almost 3 weeks for them to ship it out! Now they are telling me they want a picture of my credit(front and back), plus a picture of my drivers licences. Only fraud thieves ask for this info even after I payed through PayPal. I told them I wanted my order cancelled and money back. I'm really really worried now they are going to steal my money!
H************** is my order #! Since they seem to respond on here!
Dear Robin R.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please leave your order No. Here so that we could explain it for you and you will know the reason to protect your benefits or please rest assured that we could refund you in full if you want to.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered from this website 3 weeks ago, they said they didn't have the sweatshirt in stock, but in a week they would, I keep asking if it's ready yet and no response, I'm worried since the card I used was from my mom, it's not my money! HR************** I NEED HELP! I'm never buying anything from this page again
Dear Ana g.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that the item you ordered was sent to the shipping company and we will contact you for more details.
Nce again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I give this product o stars that's because I never received this or the other dress I ordered over 2 months ago. I have reached out to them through email 3 times because there is no other way to get in touch with them. They told me to go to my local Post Office to see if it was there, PO told me they don't recognize the tracking number as one of theirs. Cant track the package because they are coming from China. I sent them another email last week and they are MIA asked for my money back. So they have my $$ and I have nothing.
Dear Kim S.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please leave your order No. Here and we will contact you to solve this problem for you.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
What the fudge, I can't believe I could be so stupid enough not to read the reviews first, I just ordered $90 worth abt 30 mins ago and then came across this, I paid extra for fast shipment and need my clothing for weeding before next sat, Plz plz plz do not say this is a scam. First time online shopper and now crapping myself
Dear Helen C.
Thank you for your important feedback and for letting us about your experience with us.
You could contact our Support Center to know more about your order and delete your worrise.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
Absolute crap really wished i read the reviews and it would stop popping up on my face book!
Dear Shayna S.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
Money taken, shipping confirmed - tracking number given.
Nothing is working at all. Phone number non existent, no sign from tracking where is my order
2/11/2015 Received 3 of my 4 items. Not too shabby. You get what you pay for. Still disappointed in the way their system works. Give you tracking number and you still can't track. They need to rectify this and also the time they take to ship it.
Dear Susanne V.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could check it for you.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
I ordered a dress over 2 months ago and the money was taken immediately and I still don't have my dress I can't get in contact with any customer service number or email I want my money back I seriously wanna get the police involved no one should have to spend their hard earned money and get nothing to show for it
Dear Nijah j.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please leave your order No. Here so that we will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
Why does Facebook allow this company to advertise in their forum? I ordered and received 2 items out of 5, that was 6 months ago. The necklace was plastic and child-like and the top was crushed as if it were in a dryer, the quality was poor and smelt old. I am still trying to get customer service
Dear THERESA A.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
I have followed up your case and our team will solve it for you in the ticket. So please leave your valid order No. Here so that we could contact you.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rafik D.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy http://www.rosewholesale.com/m-article-id-16.html And please leave your order No. Here and we are really keenly looking forward to splve the issue together.
Thank you very much for your cooperation.
Kind regards，
Rosewholesale Customer Service