RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
DO NOT, repeat~ DO NOT buy from this website. All Lie! You will never got you paid for, and I urge Paypal or any creditor should ban this seller. This is totally SCAM!
I ordered October 17th still haven't gotten my items and anytime I try to contact them I get no response! I'm very heart broken! I spent good money and even bought shipping insurance! Order number HR**************
Dear Chelsea W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
However, please carefully check the shipping time of the items you ordered on the product page and we have indicated that the item will be shipped within 10-25 business days.
Please rest assured that we will contact you and offer you more details.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
DO NOT WASTE YOUR MONEY! I own a Boutique and was fooled by this company. Merchandise is not worth 2 pennies! They have beautiful pictures online and quantity is NOTHING like it looks in pictures. I should have been smarter and googled reviews beforehand..
Dear asimina r.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly refer to our return and warranty Policy http://www.rosewholesale.com/m-article-id-16.html We are keenly asking for an opportunity to help to solve this so please leave the order number to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
This is an update from earlier review. Dress finally came fits good so my overall rating probably would be about 3 because of the long time for delivery
Dear Denise M.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
So please leave the order here and we will try our best to solve your problem.
Kind regards,
Rosewholesale Customer Service
Okay so rosewholesale is trying to get back to me regarding my missing belt they asked for an invoice number to my surprise there is no such thing on their invoices still missing the belt still very frustrated as the phone number that they left is not working no emails to be left no way to get ahold of them again
Dear Jeanine M.
Thank your for your message. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please leave your order No. So that we could contact you and offer a right solution.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
This is a not real company. "They show you a product and you receive is totally different from
What you ordered. This is a fake company. Please don't buy anything from them.
Dear CANDIDA V.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. PLease leave your order No. Here so that we could check it and offe you an solution.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I ordered two items from them, one cotton cardigan and one black sweater. It took 2 months to get the items and although it showed the items on a women and I ordered Womens XL to make sure it would fit, they came in and fit my 10 year old daughter. She loves them both but it is definately not what I expected.
Dear Wendy C.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please leave your order No. Here so that we could cotnact you and communicate with you.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
DO NOT PURCHASE ANYTHING FROM THEM!
I ordered two items the first week in October 2015 to wear the second weekend in November 2015... and STILL NO ITEMS! Hard earned money gone down the drain!
BEWARE!
Dear Sara W.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
IThis company is a scam, I placed an order back in August, 2015 and have not received it. When you try send a service inquire, it does not go through. DO NOT ORDER FROM THIS WEBSITE.
Dear Jennifer W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please leave your order No. So that we could contact you and offer you a solution.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
I'd really like to receive my other items soon please.
There is my order number. They haven't moved out of China yet which is ridiculous! I ordered them beginning of September. Please get back to me ASAP as in now.
Not happy.
Dear Nixie R.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please leave your order No. So that we could contact you and offer you more details.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I can not stress enough DO NOT Order anything from this company! Tried to send pics as required, but it says the question is closed! This site is a scam and should be reported to Attorney General.
Dear Carol L.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please rest assured that we are not enough to help to solve your problem and please offer your order No. So that we cna contact you to solve it.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I was very excited to find and order a dress that will be my wedding dress. The dress was shipped on 9/7/15 and was never received. The contact phone number never works. It just rings and rings then cuts off. The support page will never go through since the 4 digit code
That must be entered at the bottom before submitting, will never go through, no matter how many times I try. Feeling very frustrated and glad that I did not spend more than $35. Any suggestions?
Dear Susan P.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you in the ticket. Please leave your order No. Os that we could contact you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered 5 items at once, 3 showed up more or less on time, then I had to email them 3 times to have the other two delivered. Finally one arrived two months late and was too big (even though I read their size chart closely) the other one took another 2 weeks and when it arrived it was actually just a piece of fringed material, not a fringed top. No way to even wear this thing. One of the dressed was shown online as a knit fabric and what I received was a slick polyester knock off. As the saying goes, you get what you pay for. Cheap=Cheap.
Dear Trinity O.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly refer to our return and warranty Policy http://www.rosewholesale.com/m-article-id-16.html We are keenly asking for an opportunity to help to solve this so please leave the order number to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
Did Sammy's Dresses change name to Rose Wholesale? They get your money and never deliver the product.
I ordered 2 dresses on 22nd September 2015 but till today, I have not received anything. I sent 3 chasers to support centre to track my order but never got a reply. Very dissapointed. It is already more than a month. I will never order from Rose Wholesale again.
Dear SP K.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Sketchy retailers are scamming women into buying cheap clothes
Read more here: http://bzfd.it/1Neklb9
Dear Yolanda s.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we will offer you an approriate solution so please leave your order No.We will contact with our supliers.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I don't even want to give it one star! This site seems to just take people's money and not provide the products. I paid more for my shopping than I did my products and still haven't received what was promised in 7-10 days in a month! Nor did I receive a tracking number that I paid extra for! The customer service number doesn't even work and I don't see where to submit a "help ticket", even though after reading the reviews I doubt it would help! Now they might leave some bogus, computer generated reply to my bad review and nothing will get resolved! This site is a fraud and a half! Don't waste your time or money!
Dear Justine F.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could contact you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I've had problems with this site since day one, I thought I had finally gotten rid of them until the other day the bank actually charged me for the sales order I had already cancelled and that rosewholesale.com had answered they would refund. So not only do they not ship the order because it's cancelled I get charged for something I'm not getting and get empty promises of refunds that do not take place (they told me it would take a maximum of two months depending on the bank, it's been five). I really hope someone else can learn from my mistakes, I sure as hell did, I just hope I had read about this scam page before placing any kind of order...
Dear Tania F.
Thank you for notifying us of your complaint.
E very much regret issue and fully committed to resolving it to your satisfaction.
Please note that our colleague is processing your order and please check your ticket because we are awaitting for your reply.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
I placed an order on 10/20 and only received 1 item. Need refund ASAP!
Order # HH **************
Dear Meghan B.
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Hope we can resolve the problem soon.
Kind regards,
Rosewholesale Customer Service
I ordered two items on Sept 9th. A dress and a tunic style shirt. Both items were apparently shipped on the same day. However, they were not packaged together, and were sent via different carriers? The end result being, only one of my items was received about 1 month after I ordered. I have contacted customer service, but have received no response! Their "live chat" option never seems to work either. Their call center hours are not posted on the website and no one ever answers the phone when you do call. So needless to say they are pretty impossible to get in touch with!
To add to my disappointment, the item I did receive did not really look like the item on the website. The tunic's pockets were in the wrong place and the fabric was SUPER thin! Just really low quality (but I should have expected that for the price I paid)! I really don't have high expectations for the dress that I may never receive either. So for me this was a $36.00 lesson learned. I will never shop here again!
Dear Brandi M.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please rest assured that we have taken care of your case and please leaveyour order No. So that we could contact you.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Prime H.
Thank you for notifying us of your complaint.
Please note that we are really trying our best to solve every problem of our customers and please leave your order No. If you have any problem so that we could contact you and solve it.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service