RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I ordered a product and they said that the item would come in 7-25 days. It has 10 days so far and after reading the reviews and looking at the sizes I decided I wanted to cancel my order and sent multiple emails to the website and still have not received a response. I want my money back. When I went to track my order they said that they had the package but then said they did not have my package. What is that all about? I just want this order cancelled.
I have been chasing a refund of 5 items I sent back more than 12 months ago to the address the items were sent from. They have never acknowledged the return and act like they don't know where that address is... errrrrr. HELLO... IT'S WHERE YOU SEND THEM FROM! SURELY YOU KNOW WHERE THAT IS!
This company are rubbish. Clothes are crap and the service (at least now they are responding) but just look at the hate they are getting. Close down you pack of theives!
I'm trying to return items but no email address available please contact me in regards to this issue
Thanks
Cate Winnell
Dear Cate W.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured thta we will contact you and solve your problem as best as we can.
Thank you for your support and patience.
Kind regards
Rosewholesale Customer Service
I ordered a really nice looking hoodie from this site last year, and they charged my card. I had paid for express overnight shipping. Kinda forgot about it for about a week, then checked for an email confirmation to check shipping status, no email. So i called them, they said it was shipped and delivered. So i asked for tracking info on the package, and they gave me a bogus number. So i demanded a refund, they said it would take 10 business days, called back about three weeks later and they said it was already refunded, which i know how to check my bank statement, it was only $30 with shipping, but still. I'd never order from them, they claim to have a new York number, but they're really in China.
Dear Phillip B.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could check it for you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered a wedding dress and when I did receive it it was NOT complete. The dress was VERY POORLY made and was not even sewen just glued together. The belt was not attached and the dress did not come complete. I have tried to email numerous times with no avail. I will be telling everyone from Canada NOT to buy from this website. I want my full order or a refund!
Dear janette c.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Where can you get a phone # to call and complain about an order you placed 2 months ago?
Dear Joni L.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please res tassured that we have contact you in ticket and please check it. We will offer you an appropriate solution.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service
Placed on order, they say they have not recieved payment, yet my PayPal account has been chagred. Tried to fill out a help ticket, you have to log in, says my email does not exsist. The same email they are sending me messages to. No phone support whatsoever. This company is a sham, thieves. Order #HR**************
Dear Jamie M.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we need time to receive yout payment from paypal and please leave your registered email so that we could contact you.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I will never order anything else from this site. I have called and sent messages and have had no response.
Dear nicole P.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We feel very sorry for the late reply and please check your ticket and reply us.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I have been waiting for almost a month for a jacket I ordered. I wish I had read the reviews before ordering from here. The order still says processing and the money has gone through. I tried to contact customer support and still no answer.
Will never order from here again.
Dear Wendy W.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
We wish we had read the reviews before ordering. Never received items, never was able to contact anyone, after submitting a request for information never received a response. Called customer service number many many many times and again no response. Wow, very disappointing in all ways. Thank goodness for the CC company in refunding the invisible shipment that never arrived. As business owners, this is no way to run a company.
Dear Nanci D.
Thank you for taking your time to write your review. I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
However, we have replied you in your ticket after you emiualed. Please check it and we will contact you again about this issue.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
So they emailed me and I replied to them and nothing in return since so I'm gonna put it out there again since this is the only way you resound give me my money back don't give me the nonsense you're waiting for a shipment when through the email you asked me if I liked my stuff I don't have one piece of clothing from you guys and you're not going to make me keep waiting I've notified the bank already so you can either put my money back in my account now or the bank will snatched it back
Dear Shivahn t.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
Same as everyone else I ordered and never received anything and when you try to contact there is nothing this is totally a scam and I reported the fraud charge to chase and got my money back I hope they all go to jail don't ever buy from this site
Dear Vanessa f.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we are trying our best to solve any problems from our customers and please leave your order No. Here so that we could contact you to offer more details.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Terrible. Zero customer service at all! One of four items not received and its been over a month! Wish.com is a way better site with the same clothes. Will Never Shop here again. Submitted a ticket almost 3 weeks ago still no response. Maybe they don't speak English?
Dear Stephanie S.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please send us your order No. So that we could contact you and offer more details?
Thank you very much for your collaboration.
Kind regards,
Rosewholesale Customer Service
I FINALLY RECEIVED THE SHIRT I WAITED OVER A MONTH AND A HALF TO GET, AND I MAY AS WELL THROW IT IN THE TRASH. IT IS CUT WRONG, DOES NOT EVEN COME UP ON THE SHOULDERS, AND IT IS LOOSE DOES NOT LAY FLAT. THE SLEEVES ARE TO TIGHT, THERE IS STRINGS HANGING OFF ALL OVER IT. VERY BAD CONSTRUCTION. NO SEAMSTRESS WORKING THERE. IT FITS LIKE IT WAS MADE FOR AND BY A MONKEY. NEVER BUY FROM THEM AGAIN. DON"T EVEN GET ONE STAR FROM ME..
Dear valerie t.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
So please leave the order here and we will try our best to solve your problem.
Kind regards,
Rosewholesale Customer Service
I placed an order on October 3,2015. I still have not received it. I have emailed them several times trying to get my order. I haven't gotten a response yet. My order number is: H**************
Please respond to my concern.
Dear Sherry H.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I WENT THROUGH PAYPAL AND FINALLY AFTER ESCULATING TO A CLAIM THEY RESPOND WITH A FAKE TRACKING NUMBER. AND IVAN $#*! YOU I GOT MY MONEY BACK. YOU OR YOUR PEOPLE SCAM PEOPLE FOR THEIR MONEY AND WILL SOON BE BANNED FROM THERE HOPEFULLY. YOU NEVER SHIPPED MY 2 SHIRTS AND YOU KNOW IT. FRUAD FRUAD FRUAD BE AWARE DO NOT DO BUSINESS WITH THEM EVER...
Dear None Y.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please note that we can't track it out of our country if you choose to use the flat rate shipping and no tracking fee. Please rest assured that we will contact you for mroe details if you could kindly leave your order No.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
They are super slow, ordered 2 months and have yet to receive order.
Emailed them and no reply.
TERRIBLE TERRIBLE EXPERIENCE. DONT BUY FROM THEM EVEN THO THEY R CHEAP. BECAUSE YOU WILL NEVER RECEIVE YOUR ITEMS.
Hopefully u will read reviews before buying from them. I regretted deeply for not reading reviews before buying. My bad.
Dear NiU L.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Like others, it took 2 months to receive the dress I ordered. It was child size even though I bought a woman's size medium. It looked nothing like the photo on their website and the lace fabric was frayed everywhere. There were no hems to stop is from fraying and the lace at the top of the dress was cut over an inch so the lace flopped over itself and in no way can be sewn. Awful! Awful! Awful!
Dear Sonya P.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly refer to our return and warranty Policy http://www.rosewholesale.com/m-article-id-16.html We are keenly asking for an opportunity to help to solve this so please leave the order number to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
I ordered a Black "Women's Coat with faux fur" from you in a size 3x. I am so very upset with what you have done. I am going to take this "SHAM OF A COAT" TO THE POLICE DEPT AND THE N. M. ATTORNEY GENERAL'S OFFICE TO SHOW THEM THIS HACK JOB OF A COAT!
YOU ARE HORRIBLE... THEFT, FRAUDS, MISLEADING ADVERTISING, SCAM JOBS!
THE LABEL IN THE COAT READS 3x... BUT THE SLEEVE'S MUST BE FROM A TOTALLY DIFFERENT COAT SIZE XS... BECAUSE NOBODY COULD PUT THEIR ARMS INTO THE SLEEVES BECAUSE THEY ARE TOO SMALL...
THEN WE TRIED TO PUT OUR "HANDS" INTO THE BOTTOM OF THE SLEEVE AND NOBODY COULD EVEN FIT THEIR HAND INTO THE OPENING OF THE SLEEVE.
IT IS AGAINST THE LAW TO TAKE PAYMENT FOR A ITEM AND RETURN TO THE PURCHASER A PIECE OF CRAP, DIFFERENT SIZED COAT AND OF NO USE TO ANYONE.
YOU HAVE -7- DAYS TO REFUND MY MONEY AND TAKE THE POOR EXCUSE OF A COAT. YOU MAY THINK THAT YOU HAVE PULLED SOMETHING OFF ON SOMEONE AGAIN BUT TRUST ME YOU HAVE NOT!
YOU WILL NOT GET AWAY WITH THIS AT ALL.
THIS COAT WOULD BE OF NO USE TO ANYBODY!
IT IS CHEAP MATERIAL, PIECED TOGETHER WITH DIFFERENT SIZED PARTS PIECED TOGETHER VERY POORLY.
I THINK YOU ARE HORRIBLE AND DESERVE NOTHING LESS THAN A "LAW-SUIT" FOR FALSE ADVERTISING, FRAUD, MISREPRESENTATION AND MUCH MORE!
TAKE YOUR COAT AND PUT IT INTO YOUR TRASH BIN OR YOUR BUTT EITHER WAY... I TRULY DO NOT CARE!
SENDING THIS CRAP BACK TO YOU C. O. D. AND REFUSE TO PAY YOU ONE MORE PENNY ON THIS!
YOU HAVE -14- DAYS FROM THE DATE OF THIS LETTER TO RETURN MY FUNDS IN FULL TO ME OR... I WILL TAKE THIS TO ALL OF THE MAJOR MEDIA COMPANIES TELEVISION, RADIO, NEWSPAPER AND ALL MAJOR WOMEN'S MAGAZINES!
A. G. Wilkinson
Dear Albertina G.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Your case has been taken cared of by our support team. Please leave your order No. Here so that we could offer you an appropriate solution.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Order #H**************. I ordered a purse and two shirts. I received the purse but the shirts never came even though the tracking showed that they shipped. I've put in two tickets but I've gotten no response.
Dear Melissa T.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team has solved it for you in the ticket.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear lisa.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we have indicated the return policy on our website http://www.rosewholesale.com/m-article-id-16.html You need to contact us if you want ro return the items because the address on the package is the one of shipping company not us.
Please leave your order No. Here so that we could contact you and solve it together.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service