RoseWholesale

The first clothing I ever purchased from this site came within the said 7-25 business days by arriving on the 17th day to Gold Coast Australia (apparently it was shipped from Germany). As such, I have nothing to complain about shipping wise. Since I knew that the sizes run small, I purposely bought a size up and it fits perfectly! (yes, even if the size chart indicates that you can fit into a size, still buy a size up!) So I can't complain about that either. As for the quality of the clothing, it matches the displayed photo and is in excellent quality apart from the fact that it had some loose threads here and there, and that it needed to be ironed, which wasn't a huge problem for me.

Customer service wise, they got to me within 24hours, as stated on the website, and offered solutions to my predicament regarding how I was unable to receive points for reviews. However, when i messaged them back to confirm something, they still have not replied to me yet. I can't say for sure how well they handle more complicated issues such as refunds etc, since I did not require such actions to be done.

My next order (which I purchased on the 30th of January) arrived in 10 business days from Germany, which I was very pleased with. This time I ordered two dresses. Sizing wise they were both "onesize" which can fit sizes XS-M ASIAN sizes. Hence I found one of the dresses a bit tight, but I was expecting that, so no problems there. The second dress however, looked as if the inner package was opened since the dress was a little dirty, and wasn't folded properly like the other dress. I was a little disappointed with that. If it wasn't for that, I would've given my second order 5/5, but instead, I will give it a 4/5.

I place an order two weeks before thanksgiving and it took for ever to get to me. Not to mention that the shipping was high for no reason and I got my order like the second week of December. Unbelieveable and it was only three items but all together it but the real joke is I ordered a total of 9 items and only three out of the 9 why would u only send me 3 thing and not all of the items make matters worse I just got a e mail yesterday about they shipped out my things I emailed the people to speak to them inregaurd of this and no one e-mailed me back and I live in Florida. When I called no one picked up phone number did not work and I went online to the chat their chat is 24/7 I believe and I spoke to someone and they told me I need to call at nite because we are in different time zone so I call them at midnight est in Florida and it was moring over their in China. And then on top of that they tell me one of them items I order is out of stock I said wait when I place the order it was in stock. They then said the disturbing company no longer make that dress these people really did not try to help me at all here it is damm near January and I still haven't gotten all my things I am taking it as a loss and a lesson learn I will never deal with this company ever again and I will review all company before I place an order to see what other people have been thru.

For the first time i bought clothes here and i like it! The best decision by buying clothes! It's my favorit online shop! Recommend it to You!

It has been over a year since I made an order of three items. I recieved one of my items about a month later and have yet to see the other two items., They sent me an email a month ago saying my items shipped and would be up to 25 days to receive. They included a tracking number and an order number - neither of which work at all. I can't even send them an email with a complaint because the order number they gave me does not come up on their system. So much for that money. Definately a scam! Do not use this company.
Good on the internet so they can continue to scam more people. Shame on this company. While $20 is not a big deal, it is my money that I worked for.And there are people out there that live pay day to pay day that it IS a big deal for. So everyone, save yourself some money and hassle and do not order from these people. If you want to give away money, send it to a charity because you will never get your money or everything you order from these people hiding behind a country overseas where you cannot touch them. Please everyone, post all over so we can save others from going through this.
After a year of dealing with this disrepuatable company... and update. Yes the customer service will contact you with oh, so polite and helpful emails on this site. But they never actually do anything when it comes to refunding your money or sending your items. They have someone that monitors this site and plays nicey nice. That's it folks. And the people that say how customer service responds, yea, they do. But you still don't get anything but the run around. I highly suspect anyone that says different is working for the company.

I love the dresses, the jewerly and the service this company offers. Material is good quality, I have no complain. Thanks a lot.

I have ordered3 times from this site (still missing 3 items from the 1st order). Even still giving the 2 more if not 3 more chances to get it right... No luck i recently ordered a dress to wear 2 weeks later (actually February27th, 2016) paid for expidited shipping and theybjust cant seem to get it. If you ask an pay for 2-5 day shipping have the decency to forwarn you that irregardless of you paying more to get sooner, there NOT EVEN ATTEMPING TO SHIP FOR A WEEK! IM DISGUSTED WITH THERE TACTICS AND HIGHLY RECOMMEND NOT NOT NOT ORDERING FROM THIS OR ANY OVERSEAS RETAILERS! Unless you have a month or 2 to wait for delivery... Or incase you really dont want your items... Fyi hey Rose... I still want my gold studded bag! F'in joke!

My first intension about rosewarehouse was all wrong. Just want to thank you guys and it was nice doing business with you.

Never ever ever buy from this company I am trying to cancel because there is no communication NEVER EVER EVER. If I dont receive my mdse by tomorrow cancel oh wait no body to even talk to

H************** - Partial Refund
I want to my money.it came Christmas. Please enough anymore! I can't wait more anymore. Refund now!

This place is horrible! The rare people submitting positive reviews for RoseWholeSale are more than likely paid or bots. Anyway, in a nutshell it's been over 2 months since my order and I have not received my package. I contacted customer support and sent a couple of messages back and forth regarding my missing package. They asked me to confirm my details such as name/address/phone number which I did. Everything they had on file was correct. The support representative sent me a FINAL message stating that my ticket would be closed because it's a duplicate and I would need to talk to them on the other ticket. Ummmm I DON'T have a duplicate ticket open. This is just their way of saying they are not interested in resolving this issue. I have attached screen shots of the messages so that people can see exactly how they treat their customers. PLEASE DON'T WASTE YOUR TIME ORDERING FROM THIS COMPANY. If you are looking for cute clothes at low prices, google your local cheap/discount clothing stores. I guarantee most of the items in those stores are imported from China. You may pay a little bit more, but I assure you that ordering from these overseas clothing stores will only cause you frustration and headache. Please review my screen shots. Good luck!

UPDATE! As of 11/11/2015 I still have NOT received my items or a refund. Shocker, right? I do however have a Paypal dispute against them open so we will see how that works out. Rosewholesale has been sending me the same messages over and over and over wanting me to close my Paypal dispute and they would refund me. Yes, like that will ever happen! Their messages make absolutely no sense at all and they have done NOTHING to resolve this issue. I will be posting my complaint on ALL websites and get the word out to people to STOP DOING BUSINESS with this company!