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RoseWholesale
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RoseWholesaleReviews 3,303

2.0
rosewholesale.com

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RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Sheila S.
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Thought I would try out this site. Bought 2 tops, necklace and a purse. The product was delivered, but has a toxic chemical smell. The shirts were one size fits all but would not fit most adults. My 11 year old daughter will be able to wear them. Necklace was ok but has a cheap chain. Not really like the picture. Only thing that was decent was the purse which was good value. Given that my order was over 100 and extra for shipping, I really didn't save anything shopping here. I would consider purchasing a purse from here again, but not the clothes. The jewelry was inexpensive enough that I might take a risk and try again

Date of experience: November 14, 2014
CustomerService R. — RoseWholesale Rep
over a year old

Let me start by apologizing for your experience. We really want to make this right.
Could you provide your order number or the email address? Then we can check your order and give you the solution for your problem. Wish your reply.

Singapore
1 review
3 helpful votes
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I ordered 7 items on 2nd Nov'14 and paid for express shipping. I received email on the 5 Nov that items shipped and balance 2 items to be shipped. Item received the next day but one item which was earring, the stone was drop off. I complaint and also ask for balance shipment on 7th Nov but replied on 11 Nov and sent the photo of defect but up to today no reply. I sent a new ticket again on 12 Nov but no reply... The size of skirt I ordered was really big! My size is M but it is XL size but I just leave it! It is terrible! Will not recommend anyone.

Date of experience: November 14, 2014
CustomerService R. — RoseWholesale Rep
over a year old

First, my sincerest apologies for your problem.We have send you the solution to your account. Please check it and reply us.

North Dakota
1 review
6 helpful votes
Follow H C.
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Not even reviewable
November 14, 2014

Not even reviewable. 2 orders. Paypal confirmed immediately, ship to etc. GOT NOTHING. CHINESE CO. Shipped in wrong name to a college for my niece. Shipped in my name not hers even though Paypal clearly has ship to address. Prices are cheap so dont think your getting anything for that. SCAM. Not at USA standards. Complaints go nowhere. SOOO frustrating. Save your money.

Date of experience: November 14, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We are so sorry for the delivery.We have send you the order information to you and please check it. Then wish your reply.

New York
1 review
5 helpful votes
Follow Theresa M.
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Do not buy clothes from Rose Wholesale. I bought $200+ worth of clothes from this online store. I bought 4 jackets and sweaters and they all came smelling like toxic chemical that make your eyes water. Some of the items I received were torn and not the ones I ordered. All of the items do not have labels on them including washing instructions. Quality is very bad. I tried returning the products back to them and they make it really hard to do, they respond to emails but they ask you to take pictures and after 3 emails back and forth, I am giving up and donating these junk clothes to Goodwill.

Date of experience: November 14, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We apologize for your problem.We have send you the solution your account. Please check it and wish your quick reply.

India
1 review
3 helpful votes
Follow Ipshita S.
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Awesome website..
November 14, 2014

Awesome website. Everything is offered in a very good price and the quality of the products is very good. I am a regular customer at rosewholesale and I am very much satisfied with the products and they focus on full customer satisfaction. I love shopping from here.

Date of experience: November 14, 2014
Israel
2 reviews
3 helpful votes
Follow karen h.
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I recommend rosewholesale.com very much!
I bought watches who have very good prices and awesome quality and i'll buy again!

Date of experience: November 14, 2014
New York
2 reviews
4 helpful votes
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Do Not do business with this company. They did not have the product I ordered, said they would refund my money and five weeks later I have not received the refund they promised.

Date of experience: November 13, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We apologize for your problem. I have checked your order and we have refunded full for your order today. Then you can check your account later. Have a nice day.

Illinois
1 review
3 helpful votes
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I loved the clothing and the prices were beyond compare. I did wonder if they were cheaply made. I followed ordering for my size (US 14) and it told me to order an XL. However when I received the items (3 coats) I found they were not only very thin material for wool coats but they were also way to small for me. I would say someone in a Small to Medium could possibly fit. One 2 of the coats look small enough for my 9 year old grand daughter. I tried to find out if they would return them or exchange them and they stated that since they are in China and I would have to pay for the return of the items it would be futile. Wow! I guess I will never shop here again, and when I get these in my Facebook Timeline, I do share with the same information as I have here. Hopefully they will learn to be responsible for their sales to their customers.

Date of experience: November 13, 2014
CustomerService R. — RoseWholesale Rep
over a year old

First, I want to start by saying how sorry we are about your problem.We have send you the solution to your email and you can check it. Wish your reply.We really want to give you a satisfied solution.

Canada
1 review
2 helpful votes
Follow Tierra M.
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I ordered 2 pairs of shoes, a shirt, a dress, a pair of "leather" leggings and a poncho style jacket. I hadn't read the reviews upon ordering, but did afterwards and got so scared tried to cancel my order before they shipped. I sent a ticket from their website to cancel and they got back to me that everything had already shipped except for the leather leggings which were out of stock and they could either a) send once back in stock, or b) cancel the leggings and refund the money to me. Since everything minus the leggings had shipped I decided to get them to send them once they were back in stock. My order was delivered 4 business days after my order, 6 days altogether. Unfortunately on top of the cost of the items and the delivery fee there was a $25 duty fee so altogether it came to $175 Canadian. As for the items, the shoes both fit, I ordered 2 sizes larger because, you know, they are coming from a cheap Asian wholesaler. They were packed terribly and so a little misshapen, but nothing I can't fix. Both pairs are really nice and look quite fashionable. The dress and shirt I ordered XL for the same reason as I am about a L normally. Well the measurements on their site are completely off. In fact, if you are a small I would suggest ordering an XL and if you are anything larger then a medium, don't order clothes! I gave the shirt and dress to a co-worker as she is very tiny. The clothes quality is no bad. Not the best, but definitely wearable. The pullover coat is great! It looks beautiful, it fits (how could it not, it's poncho style), the material is a cheap, but not noticeably so unless you really examined it as it is black.
In regards to the leather leggings, I am going to try and get my money back for them as I don't want to have to pay a border fee just for them. As for whether I would purchase items from them again, no. Only because I paid $35 for delivery and then an additional $25 for fees. If it weren't for that then I'd say I got my money's worth, but because of the fees I definitely overpaid.

Date of experience: November 13, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We are sorry for the tax in your country. Every country is different. Could you tell us your order number or your email address? Then we can check your order and send you the compenstation. Wish your reply.

New York
1 review
3 helpful votes
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I am very happy with the items that I ordered from this site. The only drawback was that it took a little over a month to receive my order. I will defiantly order again!

Date of experience: November 13, 2014
New Zealand
1 review
4 helpful votes
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Beautiful products, well made. Just like the photo. My friends are always asking me where I get my great tops from.

Date of experience: November 12, 2014
Canada
1 review
8 helpful votes
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I should have checked online before ordering as it did seem too good to be true. I ordered the very pretty RED Coat with the big black buttons. I usually take a Canadian size S-M so I ordered a LARGE. I couldnt even do the snaps up. And when I tried the snap broke off. I also ordered a necklace that when I opened it the clasp broke on both ends. I guess you get what you pay for. CHEAP CHEAP.

I would not recommend this for anyone. You can get nice stuff at the brand name stores (when there's a sale). And the shipping costs are sometimes more than the products you ordered.

Date of experience: November 12, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We apologize for your problem and we really want to make it right. Could you send us your order number or the email address? Then we can check the status of your order and give you the satisfied solution. Wish your reply.

Maryland
1 review
4 helpful votes
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I knew this website had to be to good to be true! I thought I would give it a try since it was so inexpensive and what a waste of money it was! I took almost two months for me to receive m package and it look nothing like what I ordered. It literally had strings coming out of all the seems was the cheapest fabric and a horrible cut! They obviously are trying to make knockoff clothing which is fine in some instances however, they are horrible at it and their clothes look nothing like the clothes in the photos they are trying to knock off! Trust me, DO NOT WASTE YOUR MONEY!

Date of experience: November 12, 2014
CustomerService R. — RoseWholesale Rep
over a year old

Let me start by apologizing for your experience. We really want to make this right.
We have send you the solution to your account on the sitejabber. Please check it and wish your reply.

Virginia
1 review
3 helpful votes
Follow Lydia W.
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I am thoroughly disappointed. The items arrived with a missing item despite the email confirming the shipment of the order in its entirety. Order # H**************. The knit beige sweater never made it. The quality of the items is horrific, it reminds me of the stalls that sell items in Chinatown on the streets of NY for a dollar a piece. At the end of the day, the items after shipping and handling are not so inexpensive, a sale at TJMAXX is comparable without the cheapness of the manufacturing and material quality. There is no indication that the items can be returned for credit so I guess the whole thing goes to Goodwill and I wonder if anyone there would even want to purchase them. I never get suckered by cheap items but this time I did and here are the results.

Date of experience: November 12, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We are sorry for your problem.And we have send you the ticket, please check it and then wish your reply.

Guam
1 review
2 helpful votes
Follow Debbie N.
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I love shopping at Rosewholesale! I love the clothes, the styles are up to date. Reasonable Prices. It sure takes a while to get my items. About a months time frame. But its worth the wait!

Date of experience: November 12, 2014
New Zealand
2 reviews
21 helpful votes
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I put an order in for 3 items back on 28 September. Apparently by the emails they were shipped out 3 October. Its now 12 November and still nothing. Going by the emails below I'm not expecting to get anything for my money now. When I emailed supplier all they said they must have been delayed somewhere. It shouldn't take 5/6 weeks to get from China to NZ. I which I knew they were coming from China I might have thought twice about it. Buyer beware.

Date of experience: November 11, 2014
Georgia
1 review
1 helpful vote
Follow Renee V.
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The initial email I received when I signed up was full of TYPO's. That is what brought me here to see if it was a complete scam... TYPO's in your introductory email... NOT GOOD, people!

Date of experience: November 11, 2014
California
1 review
9 helpful votes
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I wish I could give zero stars. Buyer BEWARE! With the ability to get quality products in practically lightening speed, why wait MONTHS for so-so, cheap, no-name clothing? I bought 5 things, three were delivered two months later and two have literally been on a slow boat from China for four months. DO NOT BUY FROM THIS SITE!

Date of experience: November 11, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We're very sorry for your concerns and the issues you have raised.
Could you send us your order number or your email address? So that we can check your order and reply your problem, all right? Wish your reply.

Georgia
1 review
7 helpful votes
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No communication when you call customer service. I placed two orders. First, a mens jacket which is now 45 days shipped and not here. Second, was a blouse and throw sweater that my wife picked out. I was told all items where shipped and on the way. I received the throw sweater only yesterday. I now doubt that I will see the others items after reading the reviews of this company. I will be spreading the word that this company is a scam.

UPDATE NOV 18.
After going back and forth with their customer service, they agreed to resend the jacket i ordered a month ago, however, I had to pay for the tracking number. If I receive the jacket and the second item of my second order, I will give a more favorable review and remove the word SCAM from this review. Ill keep this review updated. The only item that I have received was a shawl throw my wife ordered, the quality was so-so and the one size fits all is laughable, it was small but she will make it work.

UPDATE Nov 25th
I finally got 2/2 of my second order... it smelled like some kind of fuel. There was strings hanging all over it. Going to try and take it to the cleaners if it doesn't fall apart. Terrible quality.

Update Dec 4th
I FINALLY got my issues resolved with this company. They sent me another jacket (they blamed the post office even tho the PO delivered all my other items) and I am glad I asked for an XL replacement because the measurement chart they show online is WAY OFF. Order two sizes larger if you order from them. I will not be buying from them again.

Date of experience: November 11, 2014
CustomerService R. — RoseWholesale Rep
over a year old

We apologize for the delivery.As the custom check very strictly in recent days, there may be a delay for the shipping time.We have send you the order information to your account. Please check it and wish your reply.

Minnesota
1 review
4 helpful votes
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Horribly CHEAP and way beyond SMALL in size. I ordered a few items as one size fit, and they would be lucky to fit a 10 year old! My daughter who is a size zero could not even get these on! I was told I could return them, but shipping to China? No thanks, not worth any extra penny I would need to spend. The shipping would cost me the amount of items. Guess I just have to eat this as a bad mistake! The order took over a month to get. Even though I selected a 7-10 shipping and all they did was tell me to check status of shipment online. DUH. That's what I was doing which is how I knew it was still in transit. Every time I said well I selected 7-10 days shipping, they told me that was an estimate! Well what am I paying for then? Never EVER again will I order from these people!

Date of experience: November 11, 2014
CustomerService R. — RoseWholesale Rep
over a year old

Let me start by apologizing for your experience. We really want to make this right.
But the order number you have provide is not correct. So could you check it and send us the correct one or your email address? Then we can check your order and give you the satisfied solution. Wish your reply.

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China