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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I bought few products on Sept 2014, received them very late in mid November. They charged me on the day of the purchase, however, there was another charge, same amount, in January 2015. If they have your credit card information, check it carefully. Just imagine they randomly charge people like the way they charged me.
I have very positive experience shopping on Rosewholesale.com.My order arrived earlier that I expected.The dress is so beautiful and it is not easy to chose because they have so cute dress. For right size I take a measure and it fit OK. This dress is for my granddother and she love it. Enyoy in shopping.
I, like many of you, have seen the ads for this company on my facebook page. So I clicked the link and started shopping. Besides the great variety of selection in clothing, the prices are unbeatable. Before I ordered, I googled the website for reviews to make sure it wasn't too good to be true. I found this site and a few others and there seemed to be a 50/50 on whether it was legit. I decided to take a chance and placed my order (through Paypal). Not only did I get my entire order, but it came in about 7 days. I am very happy with the quality of the products. The only thing I would caution is sizing. I am 5'-5" and 130, typically a S-M. I ordered a medium and it was too small. These clothes are sized for smaller women. This time around I am ordering XL's to allow for the cotton to shrink and still be able to fit!
Hi everyone,
As promised I am keeping you updated on the status of my order.
Since rose wholesale email me, I received 2 of my orders on different days.
I'm going on vacation minus the bathing suit I ordered. I am still waiting on their arrival.
Thanks rose wholesale.
I ordered a pair of shoes and then saw these reviews and immediately regretted it. I actually wrote the shoes off just so I wouldn't worry about it. I figured it was only $30. Well about 11 days after I ordered them they showed up and they were actually what I ordered. I figured pure luck as I see how everyone has had problems.
I ordered two dresses I received one just fees weeks before but I didn't receive the second one till now it's more than one month passed, I orderd both together. Well think these are fraud don't buy anything from them. I never recommend to anyone. Thanks
There are several shill reviews from this website on here! Many of them are pretty obvious because you can tell English is not their first language. HORRIBLE! There isn't much you can do about reporting them because they are located in China. See BBB info here: http://www.bbb.org/cleveland/business-reviews/clothing-retail/rose-wholesale-clothing-in-cleveland-oh-*******
Dear Jessica J.,
Thank you for your important feedback.
We do locate in China and we never say we are not.
We checked and you havent bought anything on our site.
Would you mind telling us why you insist giving us an review like this?
Best Regards
Customer Service
I ordered 2 dresses from this company rose wholesale on Feb 13,2015 on Feb, 21,2015 I received a very small package with 1 of the dresses I ordered. There was one missing. After several times contacting them letting them know I received only 1 dress & not the other. They kept telling me track your pack. In the small package I received there was no way 2 dresses were gonna fit in there. I asked for them to either send me the one that was missing or to reimburse me. I got 2 ticket numbers from them saying they would get back to me & nothing. Horrible company to order from. Nice clothes but never again will I order from them...
Dear LORRIE L.,
Thank you for your important feedback and for letting us about your experience with us.
We have shipped your order out by 2 parcels.
The other dress has been shipped out at 2015-03-10 10:31:20 PST. Label number: BJ14259308821967.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service
I purchased my first item, a great looking coat about a month ago. I am extremely happy with the quality, it was just as pictured on their website. The coat arrived securely packed and inside the packaging the coat was inside a zip lock plastic bag.
Delivery was within three weeks, I did need to communicate with the sales staff a couple of times just to check on some minor details, they were very courteous, polite and helpful at all times.
I definitely plan on becoming a regular customer
Huge variety of models of clothes and jewelry. The proposals are very topical and wonderfully presented with appropriate pictures and descriptions, selection of colors and sizes. The service is fast, good communication with buyers.
For the first time i bought clothes here and i like it! The best decision by buying clothes! It's my favorit online shop! Recommend it to You!
I order items from pretty kitty and they was even better then they looked and they deliver real fast was so pleased i found them there amazing and there is no such thing as to good to be true you just gotta find the right places and this is one i love
I've ordered 3 items.
Received only 2.
One dress ( which I received) absolutely not like on the picture and instead of size L ( ordered) I receive size Small.
Very poor quality!
Shipping takes 5 weeks. Customer service not answering my messages.
Highly NOT RECOMMENDED!
Dear Olga R.,
Thank you for your important feedback and for letting us about your experience with us.
We have checked the order, we are sorry that we havent shipped the 3rd item yet due to the delay on our supplier.
We will try to contact the customer again for further apology and hope we could make a happy ending soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service
Do not EVER purchase anything from them. Everything is poorly made and takes forever to come in. Not to mention if you try to return something, they never get back to you. I received a scratched up shoe with both soles hanging almost completely off. The other pair of shoes has a crooked heel.
Dear Kayla A.,
Thank you for your important feedback and for letting us about your experience with us.
We have checked the 3 tickets you opened around Augst last year, while found nothing about your dissatisfaction.
We will try to contact the customer again for further apology and hope we could make a happy ending soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service
I absolutely love shopping on the rosewholesale website. So many choices to choose from. They always have the latest fashions in many colors and styles and at a discounted price that you won't see on any other website. This is definately the "go to" website for WHOLESALE prices!
When i first order from this website it was small but the product was all together this time around i did a big purchase it was terrible my merchandise was broken i was charged for a tracking number that did not work and i paid extra for my merchandise to arrive intact and not in pieces. The don't answer there phone, when i tried emailing them i get the email back it's like the company don't even exist and don't even try the live chat no matter what time of day night weekend and weekday it constantly says submit a support ticket which i do and still do on a daily basis because this is a recent thing and i still having trouble contacting them.
Dear Gina,
Thanks for ordering from RoseWholesale.
I want to extend my sincere apologies for the problems you have experienced.
We have checked the e-mail and find that the item was brokend on the way by the shipping company and we have solved the problem for you.
Hope you can check your e-mail carefully.
Best Regards
Customer Service
I also bought from Rose wholesale. When my Chiffon blouse came in it was too sm. Couldn't return it. Plus the company they get their clothing from in China steals your credit card number and my their own purchase on line with you money this has happen to me. Since Sept 2014. They are thieves.
Dear Lillian,
We believe that there must be misunderstanding between us.
We have detailed warranty policy, you can check on our website. We are not a con. And have no permission to get your credit card information. If you have any problem with the credit card, you can contact your card company. They will solve it for you.
You are welcome to e-mail us for more details, we are happy to solve it for you.
Thanks for your understanding.
rosewholesale.com
I read on the site reviews that the sizing was small. I'm a male Medium in most parts of the world, so I ordered XL. They showed up, WAY too small. I can't fit into them at all. If you're an average sized person or bigger, Rose Wholesale doesn't make clothes for you.
The quality of build and fabric is CHEAP and looks nothing like the photos.
Although they didn't cost a lot, the SHIPPING did. I ordered 3 items, each under $20. Shipping was $40, and then I got an ADDITIONAL surprise duty bill for $40 on arrival. All of a sudden3 jackets for $60 turned into 3 jackets that I can never wear because they're way too small for $140.
I won't order clothes online again, and recommend NOT ordering from Rose.
Dear Sky,
Thanks for your time.
Firstly, we have detailed size chart on our website, if you have any problem about the size, you can contact us, we can help you to choose the correct one.
Secondly, we have checked the items carefully before the shipment. They are all in good condition.
Lastly, the tax is out of our control, it is depend on your local customs. If you don't know why, we suggest that you can check the tax details on our website or contact your local customs.
For your problem, we will e-mail you. Please check your e-mail.
Best Regards
Customer Service
MY FIRST ( AND ONLY) ORDER TO ROSEWHOLESALE WAS A JOKE! ALL I CAN SAY IS... CHEAP, CHEAP, MERCHANDISE! ALMOST IMPOSSIBLE TO RETURN! I TOLD THEM THE MERCHANDISE WAS DEFECTED AND THEY TOLD ME TO SEND THEM A PICTURE! I DID... STILL NO REFUND! BEWARE OF THIS SHADY WEBSITE!
Dear Kimberly D.,
Thank you for your important feedback and for letting us about your experience with us.
We have emailed this customer and hopefully we will reach an agreement soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service
Product never arrived, even after months of waiting.
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Hazel B.,
Thank you for your important feedback and for letting us about your experience with us.
We are sorry to hear that the customer hasnt received all items. We will email this customer soon inquring whether she like the resend or refund.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service