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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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Im a big online shopper this is my first experience with this company and it is awful. They dont reply to you and they ignore you. Very bad customer service. I ordered a dress and it is not the same one on the computer. They tried to copy cat it with awful material and totally different material. I ordered a chiffon dress and it was not a chiffon dress. So now im taking it to my credit card to get my refund. They are a fraudulent company with bad customer service. Never again will i buy from them. If a dress is cheap stay away you know exactly that it wont live up to your expectations.
Order never received! Ordered months ago! Tried to contact them but never got back to me! My opinion is order from British companies. Rosewe must be making a mint from taking people's money and not sending goods! Definite thumbs down from me!
The color of clothes in your website is very cute. The people who often shop online knew that the product you received are usually different from the pictures. I was amazed when receiving my orders that theyre so good. Theyre true to size and fit perfectly. I absolutely recommend it.
So many times I have not been able to locate what I needed. There it was at Rosewe.com! I also use the reviews to make decisions on products before I shop locally. I love being able to track my packages. Rosewe.com plus is a bargain for me. Rosewe.com is the future of shopping.
I shop online with Rosewe.com and I always receive speedy delivery and there is a good selection of merchandize. I use it all the time. Very good service and incredible return policy. Almost all items are priced as good as can be found anywhere.
Just don't try to send merchandise back to them, you will never received anything!
Once they get your money - that is the end of it and you can't communicate with because everything is email.
Company is bad and needs to be exposed!
Order in April not received by September. Told me to check with the carrier. They sent it how would I know the carrier? Foolishly made a second order. Not received. They will resend at my expense or refund 60%. Really? Don't do business with this company.
This is the worst scam I have came across in the clothing industry! The material, the quality, and the sizing of the clothes are all ratchet! Hands down across the board do not order from this company! Their customer service is just as bad as their clothes :/
I just loved the customer service for their quick response and kindly reply when I had issue in my order. They gave professional presale and after sale services, they gave a good estimate of shipping time. Shipping is fast, too. All orders came in a reasonable time. Everything just went as expected, thank you all.
The worst company I have ever had to deal with. The worst part is they are so bad but you cannot even contact them. They sent me a torn tank top, I emailed them because that's the only way to contact them and they would offer me a 60% refund, the next email they offered 40% refund and to get it repaired, the next email they offered me 30%, then 70%, then said 60% and then for 2 weeks didn't give me the refund - just kept asking my order number. And finally when I said enough asking my order number and please just issue they refund they then said I have to pay to have the shirt returned to them before they will issue any refund! And I have to pay MORE money to return it to them. And once they received the item they will then reimburse 60%. So I have to eat 40% for a torn shirt that I then have to pay to ship back and never wear... not even a replacement shirt. I have to pay shipping and 40% of my order for nothing... throwing money away. They are the worst! STAY AWAY!
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.
I purchased 3 items from this website. It took 4 months for the items to be sent. When they got here they were horrible quality and sizes way off of the chart. When I tried to contact them to send them back, there was nothing and no way for me to communicate with them. I contacted my visa company and was told they have had to contest several charges to this website with no traceable ID. I made a comment on the FB page and it keeps getting deleted
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.
I posted a complaint about my Rosewe purchase over a month ago. They contacted me and promised me my refund. Haven't seen hide nor hair of any refund from this lying, cheating company.
Take my advice: dont buy from, avoid and stay far away from Rosewe.com!
I have ordered several items from this company. My first order (to US) was prompt and I loved, loved, and loved my items! My second order was placed last week and if it takes the same amount or time as the first, which I expect, I will see it soon enough.
Clothes are super affordable, customer service is great, I couldn't stop being on this site for hours! I don't care for the wait on the clothes, as long as they're good quality for the good prices they offer, I'm completely fine! I will be shopping from here again!
Today I have talked with Lily during online chat, and she helped immediately a lot! She knew exactly what I am asking for and how to help me! I wish all shops had such a great costumer service!
It was my first time buying on rosewe.com, I love every single item in this website because its incredible cheaper than others and when i receive the package, i am so satisfied with all of them, because they are perfect!
Si no quieren perder su dinero NO LE COMPRES
Compre el 4 de junio y nunca me llego no sirven y no tan siquiera tienen la decensia de devolberte el dinero
It's amazing and fits perfectly. I was truly pleased with this particular purchase and the quality of material used.The material of product is almost same with the pictures.If you are not satisfied with the products, you can return or change it. Fast shipping and good customer service. It is great.
Nice items. They are comfortable and stretchy, and better than i expected.It has good quality and it was one of my favorite purchases! I would highly recommend this to everyone.And the customer service is so NICE. They give me reasonable advices and I can choose the best items for myself.
Placed a order in June 2016 and it's Aug. 2016 and still have NOT received it. No way of contact these people. It's so sad that his kind of stuff is going on especially when ppl. Work so hard for their money. Attempt to track and I have some kind of alert. Something has happen to stop companies like this and WISH! SCAMS. SO upset because all the items seem so pretty and nice.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.