Sitejabber Website Reviews and Complaints
business logo of Rosewe

RoseweReviews 5,907

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
812
value
767
shipping
780
returns
711
quality
757

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Worth The Money
August 27, 2017

All the price of the items on this website is so cheap but the quality is good, really do us students a big favor, I am a competitive buyer on this website now, the dresses I bought this time is very good. I already recommend Rosewe to my friends and family members.

Date of experience: August 24, 2017
Illinois
1 review
0 helpful votes
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As The Picture
August 27, 2017

This jumpsuit is very nice, the material is good, it looks like in the picture and fits me perfectly. It goes well with different looks too. Absolutely I will shop on Rosewe again.

Date of experience: August 24, 2017
Ohio
1 review
3 helpful votes
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Poor poor, did not receive some product, could nota get return tag for poor quality items. I returned ups with out return tags and did not get any money back and I paid for item that did not ship. Rosewe doe not return call calls, online chats wont don't let you return items and POOR quality on most.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Ireland
1 review
2 helpful votes
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DO NOT TOUCH ROSEWE
August 26, 2017

The items I ordered were bad quality and did not fit properly so I returned them (which was very costly) and never got my refund. When I contacted them they were most unhelpful and never refunded me despite sending them the information they required and I also checked with the post office to make sure they had been delivered. I DO NOT RECOMMEND ROSEWE

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
0 helpful votes
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Good Delivery
August 26, 2017

I paid the extra for the tracking and insurance. My dress arrived only 14 days after I ordered it -- very reasonable for international shipping. I am very happy when I got the package. The quality is good and I really really really love the color. Same as the picture.

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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Nice Material
August 26, 2017

The fabric is very high quality and looks just like the photo. This dress is very very long btw. If you are tall like me (1.72mt) it will be the right length to wear with heels.

Date of experience: August 23, 2017
New York
1 review
0 helpful votes
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How beautiful
August 25, 2017

I loved this dress. Although the reviews did not give a good advice on size, I would have order a large if I knnew this. Most reviews stated that it fit true to size. Not! I think this is Asian sized, not USA sized. But the dress itself was beautiful, the color was as expected. Sorry, I couldn't wear it. I gave it to my niece. She loved it!

Date of experience: August 21, 2017
GB
5 reviews
5 helpful votes
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Sizing
August 25, 2017

Should have read reviews Chinese site. Bought size 3xlwhichis not my size but I thought better to be too big than small as I can getuttaken in. My daughter is a size8-10 and this garment could not fit her

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

GB
1 review
0 helpful votes
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Avoid
August 25, 2017

I tried to find out about this company from its website but there is remarkably little detail. I don't like to give my credit card number and money to a company I know nothing about. I believe it is part of a group that advertises on Pinterest and elsewhere and is based in Hong Kong, manufacturing in China. This in itself is not a problem, but I would like more transparency. I did order some sweatshirts that were very small and made of a bizarre synthetic material but I blame myself for not having checked the sizing. Anyway - fool me once, shame on me...

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Utah
1 review
0 helpful votes
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My girlfriend loves it
August 21, 2017

"I'm really surprised by the negative reviews I see on here. I bought my girlfriend a blue strapless dress from there and had a pleasant experience throughout the entire process.
The website was easy to navigate, the clothing was good quality and reasonably priced, and it got to me in less than a week. There's not much more I can ask of a clothing company.
I was a little nervous about the sizing (unless you see it you don't really now how big it is) but it fit her like she was born to wear it. My girlfriend loved it, I loved it, and come Christmas time I'll definitely order again. 5 stars, would recommend."

Date of experience: August 19, 2017
Florida
1 review
0 helpful votes
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Professional serive
August 21, 2017

I must say I have a very different opinion with those who view this store negatively. I have bought three dresses from this store and I had a smooth buying and had an opportunity to interact with the amazing staff at Rosewe. I would surely buy from this site again and again

Date of experience: August 19, 2017
Louisiana
1 review
1 helpful vote
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Absolute love
August 20, 2017

I love Rosewe so much! It has been my favorite online store for the past 2 years.
The shipping is a little, but there is a wide range of products and always having free shipping is great too.
My most recent purchase is a yellow and purple dress and it is super comfortable to wear.

Date of experience: August 18, 2017
Kentucky
1 review
0 helpful votes
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I ordered four dresses and received them in about 3 weeks. Having worn with the dresses all summer, I am extremely satisfied and could not be happier. The quality of the clothes is good compared to the prices!

Date of experience: August 18, 2017
Virginia
1 review
0 helpful votes
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A woderful experience
August 20, 2017

I have seen so many mixed reviews, and a lot of them are saying they received their packages late, but I didn't have that experience at all. I ordered some longer maxi dresses, a few shirts, and sexy dresses for some nights out, and a few more professional dresses to wear at my office. I was so excited, and a little hesitant at the same time, having read some of the reviews on this site. But when I went to the site, I felt it was worth a try, so I ordered.

Date of experience: August 18, 2017
Florida
1 review
0 helpful votes
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Easy exchange
August 19, 2017

The first dress was too small so I exchanged it--I saw a lot of people complain about the cost of using the return sticker so I just filled out the exchange slip and sent it myself. It was not very expensive to do and they completed my exchange, from the day I sent it to the day I received my new item, in a little over a week. I'm very impressed with that, especially considering I'm located in California so my items had a bit of distance to travel.

Date of experience: August 16, 2017
Michigan
1 review
0 helpful votes
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I have asked several times for a confirmation number and address to exchange this item (dress) I have submitted a ticket number which is T*******142 and I still have gotten no results. I am very unhappy about this experience. I will be deleting from my computer if I don't get any results now.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2017
Rosewe R. Rosewe Rep
over a year old

Dear Customer, i have checked the ticket is waiting for your reply, pls check

Montana
1 review
0 helpful votes
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Happy Purchase
August 16, 2017

I purchased for my teen daughter's dance. This was stunning on her and fit like a dream! I am so glad that I got the prom dress for her.

Date of experience: August 15, 2017
New York
1 review
0 helpful votes
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Perfect Dress
August 16, 2017

This dress could not have been more perfect! I bought a large and it fit incredibly well. I had a problem with the length though because it is much shorter in the front than it is in the back, but I made it work. Well worth the purchase.

Date of experience: August 15, 2017
Florida
1 review
0 helpful votes
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Perfect Fit
August 16, 2017

The dress fit perfect and I got a ton of compliments when I wore it. I love it. My mom also considering about buying some items from Rosewe. All my family members are the fans of the website!

Date of experience: August 15, 2017
New York
1 review
1 helpful vote
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Dont buy
August 18, 2017

Scam cheap met material terrible customer service. Peope dont believe theses reviews who say its awesome they write up false postive reviews to fool you i dont even think those are real people

Date of experience: August 15, 2017