The first dress was too small so I exchanged it--I saw a lot of people complain about the cost of using the return sticker so I just filled out the exchange slip and sent it myself. It was not very expensive to do and they completed my exchange, from the day I sent it to the day I received my new item, in a little over a week. I'm very impressed with that, especially considering I'm located in California so my items had a bit of distance to travel.