Rooms To Go

Purchased a motion sofa and recliner on May 27,2020 - this set was advertised in the Memorial Day flyer. Almost $3000 for both pieces, and set for a Sept delivery. I paid a cash deposit of over $300 while my credit went through - I had frozen my credit and needed to release it. Got it all squared away June 2. Was advised on June 6 that between the purchase on May 27 and the credit finalized, it has been discontinued. In reading all the other reviews, looks like this is a blessing in disguise. Horrible way to do business. Waste of time but I can still shop elsewhere.

In March of 2019, I purchased a "Top Grain Leather" sofa and loveseat for ~$2,600 and visibly it looked like real leather. Now a few years later in 2022, the leather is falling apart and flaking (images provided below). This appears to be some kind of fake leather, kind of like they are printing fake meat these days. I called customer care and they said that there is nothing they would to to help. The gave me an email *******@roomstogo.com, basically a shred bin for customer complaints. Even when I went back into the store, they would hot help me at all. So basically, the "leather" they sold me is a scam. People buy leather for its long term durability and because it breaks in with time and wears well. This didnt turn out that way as what they sold me is fake leather.

Purchase a $3,500 bedroom set - 1st delivery 2 items were broken - waited a full week for the items to be re-delivered to just find another item broken - took another week to received the item in better shape but with a broken drawer a week later a technician came out just to say that they need to replace the drawer or send a new dresser a week later i had to call to find out the outcome - agent said the drawer was not order he will put the other today and it can takes from 5 bus days to 90 days.unreal dont this items get inspected before leaving the warehouse. Will NEVER purchase with them again.

I ordered a sofa that was delivered 10/29/21 to my home in GA. It went immediately onto a moving truck for a work apartment in Chicago. It was unloaded 11/4/21. It was a great, comfy couch for 9 months until the frame under one of the legs gave out. Note: I live alone & travel 60% of the time, so it was barely used. Rooms to Go is not honoring their warranty because 'it was moved from it's delivery location' - even though it was never used there. The supervisor said I can't prove it wasn't damaged in moving (which I can as I have photos of it in Chicago in perfect condition starting Nov 4,2021) and then she said it probably broke because people sat on it (well, it's a couch - true statement!). Unbelievable that they are not standing behind the quality of their furniture on a technicality and unbelievable that the sofa only lasted 9 months and was barely used!

Just bought a couch and chair and the salesman Scott went far beyond his help to get the right furniture to fit our needs. If you ever need to furniture please give Scott Darensbourg a try he is the man for the Job

Very disappointing experience with rooms to go. We bought couch by paying $5500+. They provide extended warranty period of 3 years which is handled fortegra… just don't fall in to this waste company. This company is fooling customers by saying all the damages will be covered. But they will not cover anything. One simple word will say 'this issue will not come under waaranty'. I bought this couch, one year back, just after 1.2 months I am seeing leather is getting cracked just with 1 year of span. Low quality and higher price. Very much disappointed with service. I paid so much money for cheap leather and extra warranty I took of no use(their simple word is we will not cover this). On serious note, please don't trust thsi rooms to go. After buying, they never care for customers. Instead please buy from Costco, they really respect their customers.
Disappointed customer of Rooms to Go..

I called Rooms to Go Customer Service today, 6/7/2022 because one of the electric recliners on my leather sectional stopped working and the footrest is stuck in the up position. I purchased my sectional in February 2021, and have been a loyal customer that has purchased two sofas, end tables, an ottoman, and a host of other furniture from Rooms to Go since 2017.
The response I received was because my sofa warranty has expired, there is nothing they can do. The rep on the phone then suggested that I Google.
I understood that my sofa warranty has expired, but a company that actually cares about their customers should offer the ability to have a service tech come out to repair the broken furniture, and the customer pays for the repair. That would be perfectly acceptable to me, and much better than telling me, sorry, we can't help, and go to Google.

I love my Rooms to Go furniture, but I will absolutely never buy anything else from this company.

The sales people and delivery team were professional and helpful. They did push the 3 year warranty and don't seem to give the honest details of it. Within 3 months the cushions were breaking down and you could feel the boards in the couch. The quality is terrible especially for the prices.

If you can possibly help it do Not buy furniture from Rooms to go, its hit or miss if you can get replacement parts and the insurance doesn't cover anything useful. They didn't cover a damaged cord that wouldn't have been damaged if it would stay plugged on not would they replace a broken drawer pull and you also cannot buy the drawer part.

I purchase a sectional sofa from R2G 2 years ago with a 3 year warranty on the product.

May of 2022 I had a mechanical issue and submitted a claim to repair it under the purchased warranty through Guardian, a vendor of R2G. Its now Aug 2022 and the issue is still not resolved. I have spent over 40 hours on the phone with Guardian and R2G to get this issue fixed. Been told lie after lie and cannot believe a word out from either company. Disgusting level of customer service from both companies. Constantly told one thing, then another then another again. No resolution, no faith anything will be done at this point. Ask for repair, refund or resolution with no reply and constant run around.

Rooms to go delivered a damaged sofa & chair. I had to wait a month for an exchange. The new sofa is damaged as well after I was told it would be inspected for damage before it's delivered.I was asked to wait another month for a different sofa. Go somewhere else for furniture! The delivery drivers don't give a dam about damaging the furniture or your personal property. I am so sorry I bought from them, now I'm stuck with them.

I am typically not a review person. However rooms to go custom service is does not exist. I have been transferred back and forth with no one willing to help. I have had the same issue since Nov 2022. I have been lied to, dismissed and most importantly have not be refunded for a simple transaction.

Buyer Beware. Stay away. I bought new furniture that I waited 7 months to arrive. Within a few months the top finish of the dresser came off and went down to the wood. They said it was not a manufacture's defect. Of course it was. I did not pour acid or spill anything on it. Both Rooms To Go and Fortegra warranty refuse to help. Both are scam companies.

From various delivery issues to items being extremely overpriced. Finally the correct item arrived but was to large for the space. Rooms to go would allow for an exchange of same value or if less had to make up the difference by purchasing other items I did not need or want. I did not see anything in the store I liked, so I settled due to their no refund policy. I m not a happy consumer! Their customer service sub par and I am now stuck with a sectional I do not want or too big for my space, along with very overpriced art work. I hate they do not allow for returns/ refunds. Will try and sell and go elsewhere. Doubt I will every go back to Rooms to Go

Shoddy workmanship to say the least.

This was the first and last time I will shop at rooms to go. I did not buy a cheap coach. It was almost 1200.00 total plus a warranty cost. I take off work to wait for the couch in a 4 hour window, The coach is delivered and the delivery guys see that it is broken. A month later I take off another day of work to do something that is not my fault and not only inconvenience me but financially cost me. I get the replacement and it appears to be OK. The delivery guy asked how it was broken and I said I do not know. I asked him to look and he said he didnt have the time.

Before this I had said that I took off 2 days work which cost me 250.00 Other places were give you a discount but the lady in a condescending was said they offer a replacement only.

Lets see how word of mouth and facebook work...

And this is your response everytime. Instead of you doing the work you want us to do the work, Wow! This is awful to hear! We would love to look further into this! Please send us an email with your order # and the details to *******@RoomsToGo.com!-Kareda

Went shopping for toddler beds found a trundle and got it easy right … nope most horrible thing ever! Bed came in and it was broken! Then delivery guys didn't care what so ever! Made a mess in my yard then made a mess in house! Didn't finish putting bed together just shoved it insert the top part of bed! I mean left a mess! Left mattress standing on a wall and stuff everywhere! The worst service ever! Then called our sales guy Christopher and he didn't give two flips and said what I needed! All full of attitude! Then called the store couldn't speak to a manger! I'm telling you will not ever shop there and will not recommend this place to anyone! I just want my money back and we will do a better place! I give them heck no and never again! This is in midland tx! Worst service ever! Managers are no help! Service aren't help! I'm telling don't shop here!

Rooms to go does not back their warranty. Never buy anything with electrical units.
My couch electrical unit caught on fire and burned my couch.
They are refusing to replace due to their faulty electrical components.
Thank God my house didnt catch on fire and all I have left is a couch with a burn mark.
Dont buy their products!

Such a bad customer service! I ordered 5 bedrr set 5 months ago I still waiting for Piece.

Over all they did like 12 delivery! This comamos is so stupid! And so not professional.! I got 4 times broken products! I ask them to deliver something a day after they send it 2 weeks after! We don't have our bed we slept on mattresses what a hell! I purchase with their credit card other wise I would cancel the whole order! A nightmare! And no one cares! They care when they get their commotion later than. Even they're drover are complaining on theirs terrible products that damage so easily and really sorry for the language such a crap quality! Stay far far away!

Melbourne FL location: 1st I was brought the wrong ottman. I had to schedule another pick up and delivery to receive the correct ottman. Now the delivery time for the couch has been moved 4 hours out! No phone call--just a text message. I called the store and was told rescheduled again and the delivery will be the last one of the day at 9 pm! Unacceptable customer service. Waited 6 weeks for the couch and now waiting again. I was told nothing could be done--Manager is supposed to call me back. Will be the last time we shop at rooms to go. I guess my bedroom sets will be making another furniture store very happy...

Never buy warranty from rooms to go they are just making us fool when we bought furniture from them the associates convince us to buy warranty and when we claim they said it is not covered so please people if you don't want to loose your money don't ever buy any warranty from Rooms to go.