Rooms To Go

Rooms To Go Sells Cheap furniture and offer a warranty on the furniture they sell. The company they use, is worse than the furniture they sell. You call Guardian and it is like pulling teeth to get someone to answer, once Guardian answer, they put you through all kinds of hoops, to put in a claim. They said they will call back, and no one calls back, we will have to initiate the call again. Once the claim is approved by Guardian, then we have to fight with Rooms To Go, to find out if Guardian approve or disapprove. My wife has an email from Guardian that states, they will call within 5 business days on December 9, on replacing a table, and we are still waiting for that call. Rooms To Go use that warranty company, that offer terrible services and there is no recourse taken. Instead of Rooms To Go taking the lead and try to be a liaison between customer and the warranty company, they continue sending us back, acting like it's nothing they can do. Rooms to Go use Guardian for their customers but allow Guardian to bring down their reputation. The warranty company is not concern about the customer, but it is about the bottom line. If Guardian cannot perform the service that cause them to be in business, then they need to stop offering the service!

DO NOT, I REPEAT, DO NOT purchase the warranty plan for R2G! It's a rip off. I had finger nail polish and a water stain on my nightstand, filed a claim and it was denied. The reason being is because I had an accumulations of stains. I didn't know this plan was a rip off until I had to file a claim and I started reading the reviews. I wish I could give it no stars.

Been waiting since 9/9/22 for a deposit and payments refund of product that was delivered wrong twice and returned. First attempt they delivered a different color from display that was in showroom (Hilton Head Bedroom King Set- Teal). It was a blue set they delivered. Tried to reorder and they said color is different from showroom so convinced us to go in white color with a discount. When they came out to swap the blue set for the white set they had a Queen Set. We had waited 4 months for the Teal set that was Blue. We waited another 2 months for the White set only to be wrong. At that point I said take it all back while the driver called the customer service at the local Room To Go. They were very rude and condescending about our wait time, color, and there mistake. To shorten this story we were sent bills from Synchrony for product we did not have. After months of back and forth they finally removed the charges which they threaten with collections, we still haven't received our downpayment and payments made. They sent a check for $.02 in the mail.

This business is better off if they call it Junk to go! We bought a $4,000 sofa and loveseat from them which were recliners as well. The first week it broke! Then we went back to the store and exchanged that with another set different style. That one broke as well and the seats started bending. We went back to the store shy and complained to the store manager and wanted to return the whole thing and get our money back but they didn't refund us. So we decided to pick a regular (no recliner, non electronic) sofa and loveseat. After one month the zipper on the seat cover broke. We called the warranty department which we paid $350 for, to fix the zipper. They send someone to take a picture and it's been more than one month that we didn't hear from them! This is a crook company which overcharges people for the junks they sell. The quality of their furnitures is below ZERO! I WILL NEVER EVEN STEP IN THAT STORE ANYMORE!

Well I purchased an entire all leather sectional and tables for my mother last year. One of the rails under one recliner was bent so They brought a new recliner. We both had a lot going on during this time as I was getting ready for spine surgery then my mom was hospitalized. So when I got mom back home about 2 wks later...after they delivered it I noticed that the chair arm is leaning a little outward, not standing up correctly. I had spine surgery Then End Of October 2022 and was unable to call them.when I finally did they said it is not covered because I had 30 days to contact them Once I Noticed It. Life happens and mom being hospitalized and me having spine surgery, needing months to recover and to learn to walk again. None of that was taken into consideration...extended Warranty said that It would not be covered and will stay as it is. I paid way too much money for them to bring another chair in with another issue and it not to be covered because Life changing experiences occurred that prevented me from being able to call them. Unacceptable and Discouraging that after they get your money, no matter what occurs, it is not covered under the extended warranty under NO CIRCUMSTANCES after 30 days.

Because in life we ​​must be fair and good people must be highlighted, previously I made a negative review because I did not receive help with a piece of furniture that I bought and it had been damaged, after calling several people in the store and in Customer service, I received a call from Mr. PJ Polanco, manager of the store and he gave us all the help we needed with the furniture and a new guarantee, we finally have our new furniture and the joy of knowing that there are still good people, empathetic and with the sense of belonging that It is needed for customers to want to return, thank you, thank you

Bought a "Cindy Crawford" sectional. The foam is horrible and worn out after 2 years. Stay away from Rooms To Go.

I just bought a new home and decided to buy everything from Rooms To Go, I had one of the worst delivery from the Rooms To Go very unprofessional people are working for them from start to an end, please I would advise everyone not to shop from them, they left all the furniture I bought from them in my hallway and left it like that for days, I had to pay for other guys to put my furniture in place, also my garage is full of huge poxes which they have not taken care of

I purchase a set of leather furniture from rooms to go Oct 22/2019. I purchased the extended warranty. I was told by the sales and financial customer service individuals, the leather would be covered for scratches, as long as they were from shoe heels or other shoes and not by animals. Well, I have shoe scratches. They also did not give me a copy of the warranty and said they would send me the information. They also did not have any leather cleaner in stock and said, would mail it to me. Well, they did not and I called 8 times. Remember how many times call cuz I was very frustrated? Now, they tell me they do not cover this type of damage. The couches scratched very easily, a couple of months after receiving them. I called twice to have someone come out and both times, they did not show up. This also happened at delivery, when they did not show up as scheduled and decided to do others pick up and drop-offs along the way. Now they do not show a service tech was to ever show. The warranty lady told me, they cover if food spills on the leather and about all and I have to try and get out with a leather cleaner they did not provide and requested, being told always out of the conditioner /cleaner. I do not have stains but have scratched and the leather is cheap. Top high grade, top grain leather, but the couches are black leather and the scratch shows white underneath and definitely not top grain.
The furniture is crappy and I could have paid less for top grain. Do not purchase the warranty. It does not cover anything worthwhile, as had in the past with other companies.

I ordered a chair to match my existing sofa and had it scheduled for delivery 6th of September. I had a time frame of 8-12. I had to take my son to school and checked the tracking and they were up to order 3 and I was 5. I literally got home at 8.20am and the tracking still said it was up to delivery 3. Needless to say the driver said I wasn't home did not try to wait a matter of 5 minutes. Today is the 16th and I had to eventually contact Rooms to go to see when my chair was coming because they had not tried to contact me at all. Now they are saying it won't be delivered until October 25th. That is 3 months from when I ordered the chair. I got my furniture quicker during covid and lockdown. I would not order form them again due to the lack of courtesy and lack of communication. Bad form Rooms to go.

If I could give them 0 star I would. The problem is not only this location but also the customer service. When you go buy anything they tell you they cover damages when actually the DO NOT. I do have a sectional that's cost me over 2k and one of the recliners is defect. They don't want to cover it because I moved! PLEASE READ THIS SO IT WONT HAPPEN TO YOU WHAT HAPPENED TO ME: ONCE YOU MOVE FROM HOUSES THEY VOID YOUR WARRANTY! BE VERY CAREFUL! Now I have here a sectional and a kids bed that they do not want to do anything about. AVOID THIS PLACE, ANY LOCATION. Bcse the customer service is horrible!

I purchased two pieces sectional and dining table in Dec 2021. Delivery went well but the dining chairs were installed incorrectly and damaged by the techs. We called and they sent two new techs out to repair it, who attempted to and then said the chairs were damaged beyond repair and replacements would be sent. After a month we were contacted and told they had discontinued that line and we couldn't get replacements. We were issued a credit and told to keep the set.
We returned and made another purchase with the store credit.
In early spring 2022 we were contacted via phone asking to schedule pick up of the broken dining set. I explained we had been revolve the issue of their breakage at our expense. The rep apologized and "noted the account" and hung up.
Rinse and repeat this conversation in April.
Now, a year later we have received an invoice for the broken table that we've already purchased and had repaired at our own expense. I was told that a credit should not have been issued if the table wasn't collected and as such we owe them for the price of the table.
I replied that I am not willing to pay for a broken table twice and they can come get it instead. I was told that it had been more than 48 hours from delivery and it was too late, I just had to pay.

So, even though MULTIPLE people within the Rooms To Go organization told us to keep the table AND a credit was issued without their taking it back into their possession, a full YEAR later I'm being asked to pay for the table (that their team broke) again.

We had just bought a new house so we needed new furniture for it. We went to Rooms to go and bought a living room set, a dinning room set and a king size bedroom set. Took 3 months for delivery but that wasn't the issue. They had added an warranty to each piece that I bought without knowing they charged for the added warranty, well a little over 2 years later I had some issues with the couch armrest caving in and you could hear them crunch when you leaned on them and also had a tear in the back cushion caused by my puppy which was supposed to be covered by their accidental damage portion of the warranty. I had 2 representatives show up, one called into his office and took pics of the damages then he had told me the parts would be mailed directly to me then I would have to call them so they could come make the repairs. Well months past by so I went to their online to check the claim status and it said I was denied!
What the@!?!?!? The rep told me parts would be shipped to me? If I was denied why would he say the parts are gonna be shipped out? So if you plan on shopping from Rooms to Go DO NOT BUY THE WARRANTY as they will not honor it. It's just another way for them to take money from you without you even know you are paying for a warranty, maybe I should have looked at it better but honestly I was focused on the monthly payment I could afford. I will never buy any warranties from anyone again nor will I buy from Rooms to Go and I would advise others to avoid them as well... Who knew the furniture business was so crooked.

Rooms To Go: "Hi, we will be there between 8:00am and 11:00pm, but we will only wait 10min if you are not there... sorry"

Rooms To Go Customer Service: 2 hours later from sitting on hold "Yes we can we re-schedule... the next delivery date we have is 5 months, 2 weeks and 3 days from today... will that work for you?"

ABSOLUTLY AWEFUL customer service!

I live on the fourth floor of a condo building. It has elevators, I told this to the salesman at Rooms to Go when ordering furniture.
One of the items was a fireplace TV console. With shelfs on either side of the console.
My scheduled delivery time was 10am with a four hour margin. The delivery truck came at 5:01 pm. They looked at the elevator and told me that they could not fit the console onto the elevator because it was only 7 feet high.
Then they told me that they could only climb up two flights of stairs and my unit was one flight higher. I told them to take it up to the level below me and I would take it from there. They told me no. If I damaged the furniture they would be held responsible.
However, they would deliver the items that would fit on the elevator.
I canceled the whole order. If you live in a high rise condo and there is no freight elevator then skip Rooms to Go.
PS other furniture delivered without incident by other companies include a sectional couch and the long section is 9' 11" long. Also by a different company a queen size pull out couch.

Purchased a queen bed (headboard, sides with drawers, and footboard) and dresser with mirror. These items emitted fumes from day one. Fumes so bad caused headaches and rendered my bedroom unusable. After three days I moved the furniture to my garage thinking that removing the furniture would remove the fumes/awful smell from my room, unfortunately it did not. I have removed all items to include curtains, a stand up mirror, a chair, recliner, nite stands and still the awful smell remains, I washed the walls twice, shampooed carpet twice and painted the walls, still the smell the fumes remain. When I initially complained I was told there would be no refund that I had to pick a replacement within 30 days. Rooms to Go sent a tech to check the furniture and he verified the awful smell. The furniture was picked up by Rooms to Go the following week at which time the pickup/delivery guy (same person who delivered the set) stated that the white set identical to the one I purchased smelled worse. I informed Rooms to Go I would not purchase any furniture from them due to the lasting smell in my bedroom, a room in my house I could not use. After several emails, a phone call from a mean person name Gina, followed by another call from a different Rooms to Go person, I was informed that I would get a full refund and account would be zeroed out. Fine however I still cannot use my bedroom, have spent money and time trying to rid my bedroom of this awful smell that has not diminished not even a little bit. Items once in this room were placed on my screened porch and on my balcony and despite being outside for 6 weeks, the smell the fumes have not diminished. I run the ceiling fan and window fan everyday. The bedroom is on the 2nd, the odor is so strong if you walk out side on the ground you can smell the stink, the fumes from my bedroom a bedroom I cannot use. Rooms to Go should pay for ruining my home, they should not be allowed to sell hazardous, smelly furniture. If you need furniture, do not buy from
Rooms to Go, you are putting your life, your home in DANGER!

Bought over $2300. 00 of furniture. Scheduled delivery for 1st day, a week later. They called a few days out said it would be between 9am & 1pm. Day of delivery at 9:10am they called said they are running late, now between 11am & 3pm. 3:15 I left for my trip. At 4:50pm they called and said their driver finally called in and had 2 more deliveries before mine, probably around 6:30 ot a little later. They showed up and were pissed at me that I wasn't home. Had to wait 2 days before I could call and reschedule delivery and then they said it would be 8 days before they could get back out to me, and no time frame, I had to be home during their delivery hours of 8am to 9pm. I got a full refund and will never walk into a RoomsToGo ever again.