Rooms To Go

Received a two-piece sectional set from RTG in Feb. 2020 - by March 2020 it had runs on nearly every cushion. Sent photos of the damage to Customer Service per their policy and they never even attempted to contact me and follow-up. Had to sit on the phone for hours over multiple days/calls just to get a real person on the phone and thought it was finally being dealt with when they agreed to send a technician to assess and take more photos. The technician arrives on Jan. 19, takes the photos and tells me the damage is definitely covered under my one-year warranty. Literally told me, "the good thing is, RTG has to do something because this isn't on you" and says I'll get a call in 3-5 business days with next steps.

Cut to the Maury Povich meme: "The lie detector test determined that was a lie."

No one ever called me back. So of course, I wasted another few hours of my life on hold trying to get ahold of Customer Service. Even had my mom calling them to see who would get through first, which happened to be her. And LO AND BEHOLD! They decided to go against the word of their technician and tried to blame the whole thing on me. Lied and said they HAD called (y'all know damn well you didn't!) then offered to send out another technician for a second opinion (why, so you can ignore his assessment too?) It truly seems like they are actively trying to screw me over.

DO NOT DO BUSINESS WITH THIS PLACE. Save yourself the time and money and just go to IKEA.

DO NOT BOTHER BUYING THE WARRANTY!

Less than a year ago, I bought a sofa. Since it was cream colored, I went ahead and bought the extended warranty. I live alone and rarely if ever use this couch. The first problem was the backs of the couch were not real cushions, they were just a little poly-filling and had absolutely no support. I had to go out and buy a mattress topper to cut it to fit just to have some support. I'll even say that was my fault for not checking this more carefully before I bought it. I then had spilled some tea on my couch and immediately cleaned it up but it left a 'shadow'. Also, the seams were starting to fray. I called Rooms to Go but neither my 1 year warranty of my extended warranty covered this. I asked what it covered (because the sales woman ABSOLUTELY said it covered any stains) and they said it basically only covered ripping (and I would bet if it ripped they would say that wasn't covered either).

I will not buy from them again and I highly recomend not buying their warranty - it's useless.

If I could give them 0 stars, I would! I urge everyone to please be aware of rooms to go! Where the furniture seems beautiful until you get it home. I'm Tammy Chapman and I was so happy to have purchased my brand new sectional and a dining room set, until the sectional that I bought worked for about a month before all the issues started. First the electrical system stopped working and has never started working again. Second the dining room chairs started cracking and ripping and it hasn't stopped yet. No worries, that's why you get insurance right? Wrong. Rooms To Go, what is the point of having insurance that doesn't cover anything? I called and spoke with a customer service agent from Rooms To Go in April of 2022 who told me they would create and submit the claim to the insurance company but that was just a broken promise. My claim was NEVER submitted. I then called back and I was advised to contact the insurance company and file a claim with them and so I did just that... SEVERAL times. I called over and over and spoke with many different reps because no one was contacting me about my issue. By the hundredth phone call (of course i'm exaggerating, but it was many phone calls later) I was informed that I was already outside of the time frame for coverage. This is so unacceptable on so many levels. I've been trying to get this issue resolved for almost a year now with no help from neither Rooms To Go nor the insurance company. I'm paying A LOT of money for furniture that doesn't work and is ripping more and more by the day. I WILL be contacting Action 9 and the Better Business Bureau since Rooms To Go refuses to assist a loyal customer.

Bought an outside gas fire pit and it started peeling less than a year after purchase. Now it's rusting where the paint peeled!

Made My order online and through store 604. Very Happy with Product but the delivery assembly take away did not happen as we had discussed. I had purchased from Ed Zouhdi. Nothing happened the way it should have. I am not mad about the bed It is probably fine. I was told no fewer than 16 times that the old bed mattress and frame would be taken away by assembly people. I asked it to be noted on the order and it was. Ed called the store manager and was told it would happen no problem. This was a big part of this purchase for me to have the old stuff removed. I am not able to dispose of it. Bed came and delivery people were mad because the old bed was there. They smashed it up and left it in the bedroom. The new bed looks great first picture. But the old bed is still there second and third picture. I called the store and asked them to make it right. They said we will give you back a $100. But we are not taking the old bed. I said I want what I was sold and told. A manager said sorry for the confusion. I don't see any confusion just flat out lies. It's on the order to remove the old. It was suggested to me by a manager to call a trash removal service and have this removed. What has happened to my word is my bond? Not at this store. They tell you whatever you want to hear and then do whatever they want. There must be 50 places I could have purchased through. And next time I will use somewhere else. I have 4 more bedrooms to re-do but I wont be calling these lying people to do them. I think it's despicable for a business to take advantage of someone just because they can. And that is just what has happened.
David Gade

In the being of our purchase everything seemed to be okay. Salesman Mike. I and my husband selected the Glenira Land Brown 5-piece King, we were told this bedroom set was being discontinued. IT displayed 2night stand, a chaser drew, dresser, canopy king bed. It was listed under $ 2000. Told Mike we would like to purchase the whole set, we wanted everything. I purchased nightstand separated with my credit card. My husband received store credit. This order was taking very long to process for some reason Mike couldn't get the order to go through, Sherry a store managers step in to help Mike process the order. Mike asks if we wanted deliver & set, it was dropped off at the door. Which was a lie also. We received dresser & King bed. WE DID NOT RECEIVE the chaser drew. We called and spoke with one of the Manger, to explain our order was wrong, look at your receipt. Which was true it shows that the Chester drew was not listed, we tried to explain that order was wrong. A store manager told my husband that we should never trust a sale person that works for Room to Go. We were told my one of the mangers they would schedule pick up for bedroom suit up, that never happen. No call from sale person or mangers. All we wanted is what we paid for or try to resolve our order, the order was wrong. But we felt like we were lied to just to get a sale that provided false advertisement. Not one Manger try to correct the situation. NO CHESER DREW was ever received. Location: Columbus GA

We purchased a queen bedroom set and mattresses from Rooms to Go in November as my daughter's Christmas present. (She had been sleeping in her convertible crib!) We made full payment at the time of purchase. We were told the mattresses, bed, and nightstand would be delivered about two weeks later and that the dresser and mirror would be delivered in early March. At that point, I was very hesitant to order something that would take five months to deliver, but my daughter really wanted the set. The bed, nightstand, and the box springs were delivered on time. The "in stock" mattresses were not in stock when the delivery was made and came a few weeks later. The bedframe had a slight defect, so the store indicated that it would be replaced when we received the dresser and mirror. A week or so ago I got a call from the Rooms to Go warehouse that our dresser and mirror would not be delivered until June 4th. We are supposed to be returning on vacation on that day, so I need to call and reschedule. Who knows if the headboard will be replaced. I called and spoke to our salesperson. She said we could return what we have and select something else, but nothing similar is in stock. So, we paid $3k for furniture that hasn't been received, and customer service that is almost impossible to reach. At this point, I want to demand a refund and start over, but my thirteen year old daughter loves the miserable bedroom set. We would go look for another set at the store, but we are expecting a historic ice storm in Houston. What I want is a refund for what I haven't received until we actually receive the furniture. It is completely unacceptable to pay for something that will not be delivered as promised. We paid in November. We are going to receive this furniture EIGHT MONTHS LATER at best! I have noticed that the company's ads have started saying that delivery may be 2-4 months out. Buyer beware. Delivery is probably going to take much, much longer than that.

BIG SHOUT to the guys that delivered our bed they were very nice and the assembled the bed so fast Thanks So Much we will forever and always be a customer

Rooms to go delivery department is a total scam they charge you and the delivery drivers have nasty bad attitude and customer care is so overwhelmed In customer complaints that they told me they couldn't help me I purchased a queen bed chest of drawers and nightstand the delivery drivers showed up on time and spent all of 7 minutes unloading the truck and took all the furniture in the bedroom and went to there truck and called customer care and lied and said I had to much old furniture in the room to set up new furniture here's a news flash I spent a good part of the day before cleaning up that room I have before and after pictures I have those two recorded on my ring doorbell moving all the furniture in less than 7 minutes ROOMS TO GO DELIVERY DRIVERS ARE VERY RUDE AND OFFENSIVE IM ABSOLUTELY SURE THESE TWO HAVE DONE THIS MANY TIMES BEFORE AND SHOULD BE HELD ACCOUNTABLE. They walked out of my house at 54 degrees outside left my door wide open and went and sat in the warmth of there truck. I am a 58 year old man struggling with lung cancer I have 54 percent of my lung capacity I paid to have this delivered and set up cleans the room because it's going to be very difficult for me to do this but customer care really dose not CARE. I have ordered a table and chairs from here I'm going to cancel it I truly feel I will never shop at a RTG store the whole delivery department needs an overhaul.

Purchases a mattress on 7/1 received on 8/15 on 9/15 it was defective now 10/22 still no replacement

Rooms To Go Rooms To Go Furniture Store - Melbourne

I got a bed with rooms to go in June. From the first week I told them the bed was not functioning properly. The base and the mattress are incompatible. I have been forced to keep this merchandise in my home impeding me from finishing my room because they refuse to pick it up. They have made me jump through hoops missing work or arranging for people to be home and even after their inspector agreed the 2 are incompatible and reported to them weeks ago they refuse to return it. They don't answer the phone to me and have told me they have no return policy. I signed up for assurance now which is a financing thing where you pay month to month and on the contract it says that it is essentially renting the merchandise on a monthly basis and if you don't pay they will pick it up. They are refusing to be compliant with the contract and just keep moving my due date out so that I don't have a payment due. BUT also refuse to pick it up. Reporting to me it's not fair that they have to pay for it either (when they are going to sell it to rent a center and they will sell the pieces for them) I want the furniture removed from my home and I will NEVER buy from rooms to go again after this nightmare. Can anyone offer advise? They called me today after I called and complained that they hadn't called since the inspection and customer service reports they were calling to set up a exchange of merchandise. Why? What part of I don't want it is not understood. Someone please help. I am also sending this complaint to the better business bureau as well. This is ridiculous how can someone force you too keep something you don't want because they sold you the wrong thing and literally just bluntly refuse to remove it from your home?

Spend almost 5k in a bed for my daughter, everything came damaged, Rooms to go does not accept refunds.
DO NO BUY ANYTHING FROM THEM.
Worst customer service ever.

We wanted to take advantage of a Labor Day Sale at Rooms to Go in Tarpon Springs. It ended up being the worst experience in buying furniture that I have ever had. We first started by visiting the showroom to pick out what we wanted. The salesperson was new but seemed friendly. We spent 90 minutes picking out about $13,000 in furniture. We couldn't purchase at that time because we don't live in Florida and wanted to make sure of appropriate delivery dates. The rest was done on line and over the phone. The salesperson ended up sending us at least 5 different versions of our cart because they couldn't get the right configuration. The cart configuration was confusing and lumped all pricing together so you can't decipher what the cost was for individual pieces. After it was finally correct, we asked for a discount of tax and delivery. The warehouse is less that 10 minutes from where the furniture was to be delivered and they wanted to charge $500. The salesperson had a manager call us but only to tell us in a very rude manner that there was no discount at all. In fact, she said, "we sell to hotels at $100,000 a pop and we don't discount to them." We decided to purchase anyway because we didn't have much of a choice being that we don't live in Fl full time and wanted to take advantage of the sale. After calling back the next day, we spent an additional hour on the phone because the cart wasn't correct again. Once we agreed to purchase then and only then did they explain that the furniture was now not available on our delivery date after telling us all along that it was. So we had flights arranged to accept the delivery and now it was not available. No apologies were ever offered, just an entitlement that you should purchase from us. WORST CUSTOMER EXPERIENCE EVER.

Don't buy RTG nor their warranty. They don't stand by their warranty. The warranty is a waste of time and money.

I ordered children's furniture (a bed, 2 nightstands, and a chest) online from Rooms to Go on 3/12/2022 and chose the earliest selected pickup date (6/18/2022). My credit card was immediately charged $1,722.68 for the purchase. I picked up the furniture from the warehouse in Dunn, NC on 6/24/2022. When I unboxed the furniture the following day (6/25/2022) every piece was damaged. (The chest backing was off exposing sharp nails and staples, and the drawers didn't open and close properly. One nightstand had a busted corner and the other had damage to the back. The footboard was obviously damaged; pieces were not properly nailed together/had come apart.) I immediately called Rooms To Go and after being transferred multiple times and disconnected twice, I was told the most RTG could do was send a service technician to evaluate the damage. This was obviously an inconvenience for me. I had to take off work to meet the service technician because RTG provided damaged goods and couldn't rectify the situation over the phone. The service technician arrived at our house on 6/29/2022 to evaluate the damage and shared that all pieces were damaged beyond repair and that he would contact RTG to coordinate an exchange. He said that the wood was warped. On 7/27/2022 I took leave from work again to meet the team delivering the new furniture. The team was able to exchange both nightstands, but the chest and footboard they brought for replacement were both damaged. The wood of both pieces was cracked. The delivery team shared that RTG would contact me to set up a separate exchange. When I spoke to the sales representative handling the exchange, I was told the earliest delivery date for these two pieces is 11/2/2022. I asked for a partial refund as compensation for my time and inconvenience and was offered $50. $50 is less than 3% of the price I paid and at best, it will be 8 months before I receive an acceptable product.

AGAIN, SPEND YOUR MONEY ELSEWHERE!

I am extremely upset and disappointed in Rooms To Go customer service. I purchased a desk for $1738 with tax. The delivery crew delivered it and it was damaged. They said np will replace the top of the desk. They sent another crew for the 2nd time time to replace the top and they couldn't get the top off and said I will need to replace the entire desk. The 3rd time the crew sent out replaced the entire desk but guess what it was damaged AGAIN. They called and said we will get another replacement to you. This time #4 they came and the replacement was one I would live with, it had a minor scratch in the middle but much better than all the ones we had but guess what this crew could not disassemble the desk like crew #2 to do the replacement. OMG I am so frustrated at this point so thry couldn't do the exchange. Then they called to tell me the item is out of stock and there's nothing they can do but return it.

AFTER 2 MONTHS OF FRUSTRATION WITH THIS COMPANY AND SPENDING ALMOST $20,000 IN FURNITURE I WILL NEVER PURCHASE FTOM THEM AGAIN. FIND ANOTHER FURNITURE STORE. ROOMS TO GO IS AWFUL!

Insurance is a total ripoff!
Insurance is a ripoff!
Insurance is a total ripoff!

Compré un reclinable electrico. Y acabado de comprar no le servia el mecanismo electrico y no quisieron responder

Se realizó la compra de un juego de sala ( $1.890 us)el cual fue entregado en abril, para el mes de mayo se reclamó que los muebles no tienen defecto de fabricación; es decir sus materiales de construcción están en perfectas condiciones, pero su razón de ser como mueble no se cumple ya que la base del mueble está realizada con cojines que se resbalan juntamente con el espaldar que son cojines q a la vez también se mueven y no permiten q su objetivo de comodidad se cumpla. Para sentarse se debe correr todos los cojines e intentar con otro cojines lograr sentarse de manera correcta para q la espalda no tenga problemas. Se llama al departamento de cliente quien en primer lugar afirma que sólo tenía 24 horas después de recibir los
Muebles para presentar reclamos, así mismo alude q el responsable para aprobar el Cambio es el vendedor, se habla con el vendedor y afirma q en sus obligaciones laborales nunca está definido ese poder, nuevamente se llama al departamento de servicio al cliente quien dice q no puede hacer nada por q insiste q el q acepta el cambio es el vendedor, de nuevo se insiste en q debe haber una solución por parte de Rooms to go y aluden q harán una revisión con un técnico para verificar la infraestructura del mueble a lo cual como consumidora informó q el problema no es q esté roto, o q se daño el mueble, el problema es q no cumple con su función ergonómica para q las personas puedan sentarse correctamente. Sin embargo se acepta q venga el técnico y finalmente dice q como el mueble no tiene problemas de infraestructura no hay modo de cambio. El problema es q están vendiendo muebles sin q su razón real se cumpla. Si un mueble no es apto para q una persona se siente correctamente y sin que antes tenga mover toda su composición pues en definitiva no cumple con su calidad real. Q decepción. Alguien me dijo no compré allí y terriblemente tiene toda la razón, es una compañía de solo Nombre por q de calidad y función están muy por debajo de los niveles de satisfacción como cliente. Quiero devolver estos muebles por q no me satisfacen y no cumplen con su deber ser. Rooms to go no cuenta con respuestas reales que atiendan a los reclamos de sus clientes

I bought $7k worth of furniture over the last 3 years. Paint is peeling from my couch 8 months in and even with pictures with dates,? They refuse to fix. Read the fine print and it's set up that there's no way they'll ever accept any claim. No reason to ever pay extra for the warranty they offer because they lie and say it covers any and everything for 3 years. Such a scam! 💰💰💰